BMW of Ocala

Very thorough inspection. They listened to my concerns and worked to find the problem. Great service!! I will continue to use BMW of Ocala over the BMW dealers closer to me. They listened to my concerns and worked to find the problem. Great service!! I will continue to use BMW of Ocala over the BMW dealers closer to me. More

I always have a great customer experience at BMW of Ocala when ever I stop by to buy parts or accessories, or when my 5 series had a recall done. But my recent purchase experience set a new standard fo Ocala when ever I stop by to buy parts or accessories, or when my 5 series had a recall done. But my recent purchase experience set a new standard for excellence in both service and salesmanship. The process was seamless and efficient, Kia and Cristina were extremely efficient and professional well beyond their years. BMW of Ocala will definitely be my first choice next time I am in the market for a vehicle. More

I went to set up a appointment to have check engine light checked. I had a 228xi 2015. While walking around showroom I saw a new 230i and just couldn't walk away from it. Kia was extremely helpful and we end checked. I had a 228xi 2015. While walking around showroom I saw a new 230i and just couldn't walk away from it. Kia was extremely helpful and we ended up buying 2 vehicles. The whole experience was definitely 5 star white glove service. I love my BMW. More

BMW of Ocala did some service on our vintage Z3 and as part of the service they kept the car in their custody and on their dealership property for several weeks. When we picked the vehicle up the entire p part of the service they kept the car in their custody and on their dealership property for several weeks. When we picked the vehicle up the entire painted surface of the car was destroyed. It appears there was some chemical overspray or possibly a large sugary carbonated soda that was sprayed on it (dropped soda). Prior to turning the vehicle over to BMW Ocala there was not a single blemish on the vehicle. Robb Cole, Service Manager, apologized and offered to polish out the defects. When he discovered that they were unable to buff out the defects and that the spill ate into and dissolved the paint he quickly did an about face and tried to distance himself from the problem. Instead of taking ownership of the problem they caused and making it right he began to deflect the blame anywhere he could. He even went so far as to call my wife and I liars. This was followed by some nasty emails from him and at one point he asked that we sign a document agreeing not to pursue the issue and hold BMW harmless in the case. Robb Cole is a deceitful and fraudulent Service Manager who will happily over-charge you and take your money with no regard for customer service. I brought this issue to the attention of Bobby Watts, the location GM but he had no interest in resolving the matter. There is a culture of incompetence and hate at this dealership. BMW of Ocala is a terrible neighbor in the community and could care less about their reputation or their customers. I now have to have the entire car repainted at my expense ($3,300). I will be lobbying all members (100+) of The Villages Z Club to avoid this dealership for service or sales. Customer's beware if you have your vehicles serviced here. It may cost you more than you know including having to hire a lawyer. I gave one star only because I was not allowed to leave zero. More

I was driving back home to Miami from Tallahassee on I-75 when a big truck blew a tire right in front of me sending a huge piece of the tire right into my car. It pushed a piece of my front bumper in an I-75 when a big truck blew a tire right in front of me sending a huge piece of the tire right into my car. It pushed a piece of my front bumper in and scared me a lot. My car was only a couple weeks old so of course I was shaken. I pulled off and googled the closest BMW . When I pulled into the service lane, Mr. Brent Gustafson greeted me right away. He was so kind and after getting on his hands & knees to check the damage, he pulled out the piece & assured me it was fine. he saw all the bugs from my long drive and took the car and had it washed! I am truly thankful to him I wanted to make sure he was acknowledged. It was a late Sunday afternoon near closing! I felt he went far & beyond to make sure not only my car but I was okay to continue my trip.Even Sent me inside for snacks for the rest of my trip . THANK YOU AGAIN !!! More

I had never had an experience like this before. I'm not bragging, but let me start by explaining what I owned before 2010 3 Series, 2013 535xi, 2011 X5 5.0, 2018 X6M, 2019 M550, 2020 M5, 2020 Lexus Gx470 bragging, but let me start by explaining what I owned before 2010 3 Series, 2013 535xi, 2011 X5 5.0, 2018 X6M, 2019 M550, 2020 M5, 2020 Lexus Gx470 & Lexus LX570. As you can see, I spent much time at BMW and a little at Lexus. I have never had such a great experience purchasing a car. The service was quick easy, and the paperwork was completed filled out by the time I arrived only to sign. They took their time reviewing the car features with my wife; the best part was that 4 guys in red coats used gloves to wipe down the car. I can't wait to get another care. Thank you, Bobby Watts, John Wheeler, and Darnell Riley - Also Scott, who took the time to explain the car's features to my wife. EXCELLENT JOB!!!!! More

One of the Best Service experiences I have ever had. My cars Check Engine light came on 20 miles of Ocala on Saturday. I am from Atlanta so I drove to the nearest BMW Dealer - BMW of Ocala. As I drove up cars Check Engine light came on 20 miles of Ocala on Saturday. I am from Atlanta so I drove to the nearest BMW Dealer - BMW of Ocala. As I drove up I was greeted by Robert Czaplicki - Service Advisor. Without an appointment Robert took me into his desk, diagnosed the problem and got my car in for repair. Then he arranged for me to driven to Gainesville to parents home. Rocky the driver was outstanding. All and in all a tremendous experience. I highly recommend BMW of Ocala for service and ask for Robert. More

Brad is a awesome salesman. Customer service was the best ever. I definitely would recommend them to my friends. ever. I definitely would recommend them to my friends. More

I just purchased a vehicle from Porsche of Ocala. It was an excellent buying experience. I have dealt with the dealership for quite a few years (BMW) mostly. Celedonio walked me over to the Porsche showroom an excellent buying experience. I have dealt with the dealership for quite a few years (BMW) mostly. Celedonio walked me over to the Porsche showroom where I dealt with Hans-Peter. He was friendly, knowledgeable, and accommodating. The finance office was just as helpful. I definitely recommend this dealership. More