BMW of Ocala

Ultimate Dealer Experiance I have been purchasing automobiles for over 30 years and finally I have found the ultimate dealership. The team at Ocala BMW is truly invested in mak I have been purchasing automobiles for over 30 years and finally I have found the ultimate dealership. The team at Ocala BMW is truly invested in make every customer experience extremely positive, from the personal greeting to the delivery of my auto, they did not miss a step. The way they present your car is BEST IN CLASS right down to the congratulation cake they give you at delivery. I would recommend that anyone in the market for a BWM or other fine automobile lines should visit their Ocala locations. They have a customer for life.... More

Awful They lie about warranty products for used cars...be very careful about what extended warranty you buy...they will.yell.you it's platinum, but give you They lie about warranty products for used cars...be very careful about what extended warranty you buy...they will.yell.you it's platinum, but give you silver or gold. They don't activate the 90 day warranty they "include" when you purchase a car, so if something goes wrong, they don't want to help or they won't cover it unde the 90 day warranty. They will use delay tactics until the 90 day warranty is up so they don't have to deal with the issue. I am seeking legal advisor for this dealership lying on several occasions and not providing me the warranty I purchased. Lemon law attorney is working on this. I contacted the Better business bureau as well. Be careful with this dealer...or any Gettel branded dealership when buying used...they lie and won't fix problems with used cars they sell. More

Will never shop here again. I bought a used vehicle from them. The car was stalling before I left the parking lot. I was told to bring it to the Nissan dealer. They found the iss I bought a used vehicle from them. The car was stalling before I left the parking lot. I was told to bring it to the Nissan dealer. They found the issue and fixed it. I paid the Nissan dealer and brought the receipt to BMW. That was three months ago. I have called numerous times about my money. Always told someone will be calling me back. Never happened. I have gone back three times with the same results. Last time the service manager told me I would have a check by the end of the week. That was in January. I went back yesterday and now they can't find the service order from Nissan. At this point I'm giving up. They can keep my $98. Will never buy another vehicle from this guys. Every single person there just lies. Salesman was very nice but the service department is awful. More

Best car buying experience thus far! After searching for weeks I finally found the perfectly optioned certified BMW that I was looking for. I called and spoke with Teri who sent me an ex After searching for weeks I finally found the perfectly optioned certified BMW that I was looking for. I called and spoke with Teri who sent me an excellent walk around video of the vehicle. I then spoke with Mike where he made it very easy and stress free to put together the numbers for the deal. After coming to a quick agreement on an excellent price, I let him know I would be there in 2 days to purchase the car as I was not local. 2 days later I showed up and the car was detailed to perfection sitting in the showroom with a sold sign with my name on it. I was then introduced to Frank Rebero, my official salesman. He was extremely knowledgable of the vehicle and the best salesman I've ever dealt with. Very laid back and willing to work his hardest for you. My experience kept getting better and better as the process went along. I was delivered a water bottle, fresh cookies on a plate, and offered some great pastries and coffee from the lounge. I forgot to mention how clean and well kept BMW in Ocala and its employees were. I was in and out very quickly with my new car. A few week later I received a custom creative thank you card from my salesman as well as follow up calls from a few different people to make sure I didn't have any question and that everything was going well. I purchase close to 2 cars a year and this was by far the best experience I have ever had. I hope to purchase my next BMW from BMW in Ocala. Thanks everyone! More

My second auto from BMW of Ocala Positively the best dealership ever dealt with!!!!!!!!!! Everyone I met at BMW of Ocala was very friendly and was willing to go out of their way Positively the best dealership ever dealt with!!!!!!!!!! Everyone I met at BMW of Ocala was very friendly and was willing to go out of their way to be helpful. and yes they are all well informed of their products. More

Great Experience Frank Rebro was our sales person and he was very good to work with. From the ordering of our new car to the delivery and final paperwork, the process Frank Rebro was our sales person and he was very good to work with. From the ordering of our new car to the delivery and final paperwork, the process flowed smoothly. There was never any pressure, just a willingness to help. All of the employees are very pleasant and accommodating. So far we are very satisfied and would recommend them. More

Very dissapointed sold cpo with paint damage What a shame two weeks ago I purchased a 2013 x 5 CPO and was thrilled with the welcome white glove gathering ,every body at the dealer was nice , to What a shame two weeks ago I purchased a 2013 x 5 CPO and was thrilled with the welcome white glove gathering ,every body at the dealer was nice , today I noticed the driver side top fender has been repainted horribly showing shades of darker paint ,I drove over to the dealer and the general manager told me there is nothing wrong with the paint, really I was totally in shock he did not acknowledge the paint being repainted bad ,I will never buy another bmw cpo from Ocala bmw or any bmw dealer as these cars appear to being in an accident and car fax report doesn't show up because whoever did the repair did not report to insurance but bmw of Ocala shouldn't have sold car as a cpo being in great condition ,check out yelp reviews of this dealer horrible rating what a shame the sales rep was nice and the service reps are the best people to help you but the manager not helping leaves me disgusted with a bad experience after the sale More

Day of delivery The day of delivery was as memorable as I could have imagined. From the moment I walked in the door I was greeted like I was the most important person The day of delivery was as memorable as I could have imagined. From the moment I walked in the door I was greeted like I was the most important person in the world at that moment. The entire day from the greeting to the white delivery was totally amazing. I have never experienced a day like that in my entire life of buying an car. Kudos to the entire staff at Porsche of Ocala! More

Customer Service at it Best BWM of Ocala knows Customer Service. I was very satisfied in every process one would expect when purchasing a vehicle. I made an on-line appointment t BWM of Ocala knows Customer Service. I was very satisfied in every process one would expect when purchasing a vehicle. I made an on-line appointment to speak with one of their sales professionals, who kindly greeted me at the door. The "non-pressuring atmosphere to purchase won me over. More

instance relief !! The minute you walk into BMW of Ocala dealership the friendly environment automatically changes your mood, you're greeted instantly, have the door ope The minute you walk into BMW of Ocala dealership the friendly environment automatically changes your mood, you're greeted instantly, have the door opened for you and the the advisors are eager to help you with your issue, there was never a time i was unsatisfied with the work done to my car or with any of the associates. Everyone works extremely hard to attend to any needs or wants you might have. need a ride locally somewhere while your car is being worked on? not a problem, they have a driver willing to take you to the mall, food and drinks if you're not already delighted with the selections that are already provided free for your convenience ( variety of starbucks coffee, water, juices and snacks ) always gives friendly follow up phone calls/ emails to see how everything is doing and ask if there is anything else they could possibly assist you with. The dealership is spotless and has comfortable furniture to relax while you wait. Overall i would recommend BMW to Ocala out of all the others i been serviced by. I feel the key to the success of this facility is based on the people who work there, they definitely strive for excellence! More