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BMW of Ocala

Ocala, FL

4.8
795 Reviews
At BMW of Ocala, we’ve made cultivating a community one of our number one priorities since we opened our doors — over a decade ago. We’ve done our best, with the help of our other Gettel dealerships, to provide the best resources and training to our capable staff so our guests can have the ultimate experience when they visit us. Since we’ve put so much time into ensuring that each and every one of our team members has the proper training, we love seeing their success and the sense of belonging and family that has developed here. This feeling extends into our community and helps us to serve you better. In fact, the BMW Headquarters has recognized our dealership with an Excellence in Sales Award for putting the needs of our guests first. There were 3,100 nominated dealerships across 85 different countries, and we were one of the six dealers in the world to win this category — talk about an accomplishment. We’re proud to be awarded this unique title and will continue to serve our guests in the best way possible, the Gettel way.
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5145 SW College Rd.

Ocala, FL

34474

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Showing 795 reviews

August 01, 2024

Aways pleased with the service at BMW Ocala. Brent is a pleasured to work with and always explain in detail what work is recommended and complies with my recommendations as to what I want done. More

by pete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

BMW of Ocala responded

Thank you for your continued trust in our service center! We’re delighted to hear that you’re always pleased with our service and that Brent has been a pleasure to work with. It’s great to know he takes the time to explain recommendations in detail and respects your preferences. We look forward to serving you again and appreciate your kind words!

August 01, 2024

Best dealership experience I ever had my life and I am 44 years old and I have have owned a lot of vehicles in my years on this planet , staff were great beyond measure super friendly and offered me way more More

by Travis Bennett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Aug 01, 2024 -

BMW of Ocala responded

We're honored to hear that your experience with us was the best you’ve ever had, especially with your extensive vehicle ownership history. It’s fantastic to know our staff exceeded your expectations and provided exceptional service. We truly appreciate your recommendation and look forward to assisting you and anyone you refer in the future. Thank you for choosing us!

August 01, 2024

The team did an excellent job, Nick my service advisor was on top of things and made sure that everything was completed in a timely manner. Everyone I met at this Dealership was extremely polite and kind More

by Danshacks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick in service and the ladies at reception
Aug 02, 2024 -

BMW of Ocala responded

Thank you for the wonderful feedback! We’re thrilled to hear that Nick and the rest of our team provided excellent service and ensured everything was completed promptly. It’s great to know that you found everyone here to be polite and kind. We appreciate your kind words and look forward to assisting you again in the future!

August 01, 2024

I recently had the pleasure of purchasing a vehicle from BMW Ocala and I must say it was the best experience I’ve ever had buying anything. From start to finish, the team at this dealership exceeded all my More

by toni
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Gangapersaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Malcolm Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

BMW of Ocala responded

Thank you so much for your glowing review! We’re thrilled to hear that your experience with us was exceptional from start to finish. It’s wonderful to know that Malcolm and the rest of our team made the process smooth and enjoyable for you. We’re also pleased that we were able to exceed your expectations with our follow-up service. Your recommendation means a lot to us. If you ever need anything else, don’t hesitate to reach out. Enjoy your new vehicle!

July 31, 2024

Emanuel Tortorici, Service Department provided explanations and updates on my vehicle. Really enjoyed receiving the diagnostic video of my vehicle. As always, excellent communication and timely se More

by Lisa Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

BMW of Ocala responded

Thank you for your wonderful review! We’re glad to hear that Emanuel and our Service Department provided clear explanations and updates, and that you enjoyed the diagnostic video. Excellent communication and timely service are what we strive for, and we’re happy to see it reflected in your experience. If you have any further needs or questions, feel free to reach out!

July 31, 2024

Every experience has been wonderful. Every one is always professional and friendly. My vehicle is always taken care of well. More

by Drliza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Weiss
Aug 01, 2024 -

BMW of Ocala responded

Thank you for your wonderful review! We’re delighted to hear that each experience has been positive and that you’ve found our team both professional and friendly. It’s great to know your vehicle is always in good hands. We look forward to continuing to provide you with excellent service!

July 31, 2024

Your team is fantastic. Sunday night, I hit a pothole on the exit ramp, which blew out a tire on my new 840i. BMW sent a tow truck which didn’t get the vehicle to you until More

by LJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Weiss
Aug 01, 2024 -

BMW of Ocala responded

Thank you so much for sharing your experience! We're thrilled to hear that Nick went above and beyond to assist you, and we’re glad we could get you back on the road so quickly. Your kind words and recognition of his efforts mean a lot to us. If you need anything else in the future, don’t hesitate to reach out. Safe travels!

July 31, 2024

Problem corrected promptly and under warranty. Vehicle was picked up at residence and loaner provided for our use. Thank you More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

BMW of Ocala responded

Thank you for the positive feedback! We're pleased to hear that your issue was resolved quickly and under warranty. We’re also glad you found the vehicle pickup and loaner service convenient. If you need any further assistance, please don’t hesitate to reach out. Thank you for choosing us!

July 31, 2024

Like customer services, the appointment process on time,they care about you more than they actually care.my advice Robert Czapicki nice guy More

by Jacky lau
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

BMW of Ocala responded

Thank you for your feedback! We’re glad to hear that you appreciated our customer service and the timely appointment process. Your recommendation of Robert is also much appreciated—he’s indeed a great part of our team. If you have any more thoughts or suggestions, please feel free to share. We look forward to serving you again!

July 31, 2024

I was able to leave my car Friday night had my brake fluid flush Saturday morning. I was sent a video explaining about my tires, brakes etc then picked my car up Saturday afternoon. Great to know my car More

by Susanw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

BMW of Ocala responded

Thank you for sharing your experience! We’re glad to hear the brake fluid flush went smoothly and that you found the video update helpful. It’s great to know you felt your car was well taken care of. If you need anything else in the future, we’re here to help. Thank you for choosing BMW of Ocala.

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