BMW of Ocala

For the 45 years that I have owned vehicles I have never had such great service that I recently experienced at Ocala BMW. The level of hospitality the moment we walked into the dealership, to a casual conve had such great service that I recently experienced at Ocala BMW. The level of hospitality the moment we walked into the dealership, to a casual conversation with Wheatley our Sales Agent, to the impeccable waiting area with well stocked treats, to the professionalism of the level of service was beyond expectations. In addition the inspection video raised the level of trust and comfort to the whole experience. We can’t wait to share this experience with friends nor can’t wait to return. More

Best dealership I've ever dealt with. I ordered my car last year over the phone and got it within 6 weeks as promised. Upon taking possession of the vehicle, I had a two hour training ses I ordered my car last year over the phone and got it within 6 weeks as promised. Upon taking possession of the vehicle, I had a two hour training session at the dealership followed up by another two hour training session at my home. In May for my first year's service, they picked up the car and left me a loaner and did the same for the recall which they addressed this month. Everyone, from the Sales Staff to the Service Department has been absolutely fantastic. More

Pricing was more reasonable than my previous BMW service center and a lot more comfortable. center and a lot more comfortable. More

Smooth from pick up to service to return delivery of vehicle. Timely updates provided at evey step of the process. vehicle. Timely updates provided at evey step of the process. More

Evertime in service has been has been impressive and a wonderful experience. Brent is always a pleasure to deal with. wonderful experience. Brent is always a pleasure to deal with. More

Great service, beautiful waiting area and lots of things to snack on. Service tech was very helpful on taking care of my problem. to snack on. Service tech was very helpful on taking care of my problem. More

My interactions with your team was very impressive. From the initial call to schedule an appointment to the transfer of my car to your dealership in the return, the frequent updates as to the progress From the initial call to schedule an appointment to the transfer of my car to your dealership in the return, the frequent updates as to the progress of my service request for all better than any experience I had previously received from any car dealership! More

Quick and effortless transaction. Malcom went above and beyond to have the car ready for me when I needed it despite the hurricane. Would absolutely buy another car from them as well Malcom went above and beyond to have the car ready for me when I needed it despite the hurricane. Would absolutely buy another car from them as well as recommend to others More

Dependable service at a stressful time, which is greatly appreciated. My 2010 BMW 335i was experiencing significant problems starting. My service advisor Rob Czaplicki went over all of my concerns in deta appreciated. My 2010 BMW 335i was experiencing significant problems starting. My service advisor Rob Czaplicki went over all of my concerns in detail, so I had the added benefit of getting some minor fixes accomplished in the same visit. He kept me informed, ensured I had transportation to and from the dealership, did two extensive test drives to confirm all was well, and even worked to save me some money where possible. I feel confident bringing my car here. More

Car runs great, Robert was especially helpful, I will definitely deal with the dealership and Robert again! definitely deal with the dealership and Robert again! More