BMW of Ocala

Professional Customer Service Thank you for the courtesy check call yesterday, it was nice talking with you. I have been a BMW owner since 2009 and this is the first time I’ve rec Thank you for the courtesy check call yesterday, it was nice talking with you. I have been a BMW owner since 2009 and this is the first time I’ve received a courtesy call from the General Manager. I can say by far BMW of Ocala and Porsche provided the best customer service. Everyone I encountered from the service department to sales was professional, respectful and happy to assist. Mr. Brent Gustafson provided excellent customer service. He kept me up to date on the status of my car and ensured a loaner for the duration my car was in the shop. Mr. Ron Bertrand and his team (Darnell Riley and Steven Simpson) were friendly, helpful and knowledgeable and are working together to ensure I find the right car for my next purchase of either a BMW or Porsche. Overall both dealerships were bright, open and inviting. Another plus is that you also had my favorite Lindt chocolate candy as well. I am happy to give the dealership 10 across the board when I receive the online evaluation from BMW. I have also provided my comments on the DealerRater.com site today. Thank you again. More

Professional Staff at Ocala Porsche provides top notch service. . Tom Prince and Bobbie Watts were professional and listen to our needs. Would highly recomm Staff at Ocala Porsche provides top notch service. . Tom Prince and Bobbie Watts were professional and listen to our needs. Would highly recommmend this dealership to anyone. More

Bobby Watts is superb I purchased a CPO 2015 X-5d two years ago off the Web. We live almost 300 miles from Ocala. There was a minor issue that concerned me. At the time, I purchased a CPO 2015 X-5d two years ago off the Web. We live almost 300 miles from Ocala. There was a minor issue that concerned me. At the time, Bobby Watts assured me there would be no problem if I wasn't happy. When I brought up the issue to Bobby in April 2018, two years later, he immediately said "get it fixed, send me the bill." Surprisingly the estimate was close to $1,000, He & I thought it would be about 1/2 that cost. Before I proceeded I contacted Bobby explained the cost, & once again he said "fix it" It was done a day later, I sent the bill & received the check within a week. Mind you, I have never physically met anyone from BMW of Ocala except receiving the delivery. We love our X-5 & especially Bobby who was a true gentleman. I'll him an A+ for the experience in every way. Irv B. More

Great service - sales and service department The sales and service teams are excellent. Courteous, Knowledgeable and professional. This is our second car that we bought at this dealership. I'd The sales and service teams are excellent. Courteous, Knowledgeable and professional. This is our second car that we bought at this dealership. I'd go back again. More

Service department is DISHONEST and will say anything!! DON'T DO IT! We purchased a low mileage 2 yr old certified preowned 3 series from this dealership. The car was a courtesy car at this very dealership. DON'T DO IT! We purchased a low mileage 2 yr old certified preowned 3 series from this dealership. The car was a courtesy car at this very dealership. I returned on more than one occasion for a few issues (one of particular safety concern with the passenger rear view mirror repositioning itself while driving) and the dealership, on each occasion, looked at me in the face a LIED ... they said they had to charge us anywhere from 4-8 hours labor (4 hrs minimum) to "diagnose" IF there actually was a covered issue (@ $200./hr)!!!!! ... and we had to pay it whether a covered issue was found or not!! Being that would cost anywhere from $800. - $1,600. JUST TO DIAGNOSE, obviously we declined (as anyone would)! Turns out my husband's new place of work recently hooked the vehicle up to the OBDII diagnostic scanner and within minutes (NOT 4-8 hours as I was told it would take) learned that there was indeed a clear history of the very issues I was complaining about that had been reported and worked on at this dealership!! The dealership stated that all service had been performed at their location since it was brand new (remember, it was THEIR curtosy car)! The exact issues were registered in the cars computer memory since the date of manufacture!!! The computer history seemed to detect that the exact issues had even been worked on or reset! THEY KNEW all this time and repeatedly avoided correcting the issue no matter how many times I reported the issue and let me drive away KNOWING I was right! This was just ONE of multiple issues I reported to them. This went on so long and now the vehicle is no longer under warranty (that's an intensional tactic)! Apparently their gig is to charge customers an astronomical diagnostic fee in order to cover the cost of "covered" issues! Well ... that's if the poor customer falls for it! STAY AWAY FROM THIS DEALERSHIP! We are in the market for a brand new vehicle this go around and it WONT be at BMW of OCALA or Gainesville (as they re the same owner)! More

Outstanding! If you think of the best “customer service” you’ve received in your life, no matter what it was or where .....BMW of Ocala have mastered the customer If you think of the best “customer service” you’ve received in your life, no matter what it was or where .....BMW of Ocala have mastered the customer service and made it such a pleasure to buy a car ! I’ve leased at least 10 cars in the last 25 years. No experience ever has come close to comparing to Bmw of Ocala. I didn’t lease a 80k dollar car I leased a car and it didn’t matter to them. Well done BMW !! More

Very Impressive ! Never have I had a more pleasant experience than with BMW Ocala. Steve and Lou made me feel like the most important person in the store , from buying Never have I had a more pleasant experience than with BMW Ocala. Steve and Lou made me feel like the most important person in the store , from buying my new BMW to taking delivery was an over all great experience !! Thank you again Lou More

Amazing car dealership! This dealership is the best ever! From sales to service they provide excellent customer service. I have never had such care with and other vehicle I This dealership is the best ever! From sales to service they provide excellent customer service. I have never had such care with and other vehicle I bought elsewhere. Their staff is very knowledgeable and thorough. Mr. Robert Cole, Service Director went out of his way to assist me with my tinted window that got scratched up on the new car. I can honestly say that I enjoy bringing in my BMW for routine service. It has become a joke on my FB post when I post pictures of all the fresh fruit, delicious tasty treats they offer as you wait. My friends have even offered to come keep me company when I go. You have my business forever ! Wherever I move to, I will always drive to you to buy my BMW. You have my business forever! More

Shockingly amazing! These people know how to treat customers. They aren't pushy or over bearing and very straight forward. We were treated with great respect and kindne These people know how to treat customers. They aren't pushy or over bearing and very straight forward. We were treated with great respect and kindness during our purchase.. this is the first "dealership" auto purchase that I actually enjoyed! More

First-class Service!!! Bobby Watts and his team at BMW Ocala did a phenomenal job! From the start of negotiations up until driving off the lot, I was really impressed. Ever Bobby Watts and his team at BMW Ocala did a phenomenal job! From the start of negotiations up until driving off the lot, I was really impressed. Everything was transparent and communication was very easy. Picking up the car is a great experience in itself. i have dealt with other BMW dealers in the past, but this dealership is extraordinary. Buying a luxury brand vehicle is highlighted and reinforced by BMW of Ocala. They need to start training other luxury dealerships how to do it right! Thank you very much for the luxurious service you provided. More