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BMW of Ocala

Ocala, FL

Overview
Employees
Reviews
Vehicles
4.8
795 Reviews
At BMW of Ocala, we’ve made cultivating a community one of our number one priorities since we opened our doors — over a decade ago. We’ve done our best, with the help of our other Gettel dealerships, to provide the best resources and training to our capable staff so our guests can have the ultimate experience when they visit us. Since we’ve put so much time into ensuring that each and every one of our team members has the proper training, we love seeing their success and the sense of belonging and family that has developed here. This feeling extends into our community and helps us to serve you better. In fact, the BMW Headquarters has recognized our dealership with an Excellence in Sales Award for putting the needs of our guests first. There were 3,100 nominated dealerships across 85 different countries, and we were one of the six dealers in the world to win this category — talk about an accomplishment. We’re proud to be awarded this unique title and will continue to serve our guests in the best way possible, the Gettel way.
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5145 SW College Rd.

Ocala, FL

34474

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Showing 795 reviews

August 08, 2024

Professional, friendly staff - exceptionally clean facility - Nick, the service adviser was awesome - worked to get repairs covered under my extended warranty More

by hapefemail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick - 5 stars -he was absolutely excellent - went above and beyond getting my extended warranty to pay for repairs
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Aug 12, 2024 -

BMW of Ocala responded

Thank you for the great feedback! We’re delighted to hear that you found our staff professional and friendly and our facility exceptionally clean. Nick will be thrilled to know that his efforts in getting your repairs covered under the extended warranty made a positive impact. If you need any further assistance, please don’t hesitate to reach out. We look forward to serving you again!

August 07, 2024

Great people, great service, this is why I keep going back to BMW of Ocala. More

by chuckles.m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2024 -

BMW of Ocala responded

Thank you for your loyalty and for sharing your positive experience with us! We’re delighted to hear that our team and service continue to meet your expectations. If there’s anything more we can do for you, please let us know. We look forward to your next visit!

August 06, 2024

I rated BMW of Ocala a 5 star dealership due to the attentive staff in every position. Frank Rebro, Cesar Estrada & Darian Durgapersad went out of their way to meet our every need. More

by harvey.morrison
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Darian Durgapersad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Estrada
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 06, 2024 -

BMW of Ocala responded

Thank you for the fantastic 5-star review! We’re thrilled to hear that Frank, Cesar, and Darian provided you with attentive and exceptional service. It’s wonderful to know that our team’s dedication to meeting your needs made a positive impact on your experience. We appreciate your kind words and look forward to serving you again in the future!

August 06, 2024

.From the time I walked out of the car, I was Welcomed by Cesar with a Smiling Face! He was amazing to work with and would recommend Him to anyone interested in buying a car. More

by Mjauld72
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Gangapersaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darian Durgapersad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Estrada
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2024 -

BMW of Ocala responded

Thank you so much for sharing your experience! We’re thrilled to hear that Cesar made such a positive impression on you. He’s truly dedicated to providing excellent service, and your recommendation means a lot. If you need anything else or have more questions, don’t hesitate to reach out. Enjoy your new car!

August 05, 2024

BMW in general and BMW in Ocala are fist class organization. they met or exceeded every expectation. More

by larrynickell123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheik Bakhsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 06, 2024 -

BMW of Ocala responded

Thank you for the incredible review! We're so pleased to hear that both BMW and our team in Ocala have met or exceeded your expectations. Providing a top-notch experience is what we strive for, and your feedback truly validates our efforts. We look forward to continuing to deliver the excellence you’ve come to expect!

August 05, 2024

BMW offers terrific service and treats you like a visiting dignitary when you visit. Excellent service. More

by Gemulligan222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 06, 2024 -

BMW of Ocala responded

Thank you for your glowing review! We're delighted to hear that you feel treated like a visiting dignitary when you visit us. Providing exceptional service and making every customer feel valued are our top priorities. We look forward to welcoming you back and continuing to provide you with excellent service!

August 03, 2024

Great customer service. Always have a great experience at this dealership. Took my car for service and they never disappoint. More

by Jen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 06, 2024 -

BMW of Ocala responded

Thank you for the wonderful feedback! We're thrilled to hear that you consistently have a great experience with us and that our service team continues to meet your expectations. Your satisfaction is our top priority, and we’re grateful for your trust in us. We look forward to serving you again!

August 02, 2024

The dealership would have received 5 stars, but the confusion in the beginning is not what I expect from BMW. The repair work took much longer than I was told. More

by alanmat9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 06, 2024 -

BMW of Ocala responded

Thank you so much for your response, your impression of our business is extremely important to our team. Our Operations Manager Robb Cole will reach out to you immediately to work towards a resolution of your concerns.

August 02, 2024

Great customer service my advisor was amazing and the shuttle service was such a plus More

by pamkey2027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Assistant manager service
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Aug 02, 2024 -

BMW of Ocala responded

Thank you for your positive review! We’re delighted to hear that you had a great experience with our customer service and that your advisor made a strong impression. It’s also fantastic to know that you found our shuttle service to be a valuable addition. We look forward to serving you again in the future!

August 01, 2024

The whole process; making an appointment, receiving reminders, arriving, checking in, waiting in the lounge, being updated on the progress and finally checking out was done with courtesy and profession More

by bojocrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The hostess making sure we were comfortable
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Aug 01, 2024 -

BMW of Ocala responded

Thank you so much for your detailed feedback! We’re thrilled to hear that every step of your experience—from making an appointment to checking out—was handled with courtesy and professionalism. It’s our goal to provide a seamless experience, and we’re glad we succeeded. We appreciate your kind words and look forward to assisting you again in the future!

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