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BMW of Ocala

Ocala, FL

Overview
Employees
Reviews
Vehicles
4.8
801 Reviews
At BMW of Ocala, we’ve made cultivating a community one of our number one priorities since we opened our doors — over a decade ago. We’ve done our best, with the help of our other Gettel dealerships, to provide the best resources and training to our capable staff so our guests can have the ultimate experience when they visit us. Since we’ve put so much time into ensuring that each and every one of our team members has the proper training, we love seeing their success and the sense of belonging and family that has developed here. This feeling extends into our community and helps us to serve you better. In fact, the BMW Headquarters has recognized our dealership with an Excellence in Sales Award for putting the needs of our guests first. There were 3,100 nominated dealerships across 85 different countries, and we were one of the six dealers in the world to win this category — talk about an accomplishment. We’re proud to be awarded this unique title and will continue to serve our guests in the best way possible, the Gettel way.
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5145 SW College Rd.

Ocala, FL

34474

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Showing 801 reviews

August 10, 2024

Excellent service department and personnel! They keep us informed and updated as the work was progressing. More

by blake.isaacson
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheik Bakhsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2024 -

BMW of Ocala responded

Thank you for your positive review! We’re glad to hear that our service department provided you with excellent service and kept you informed throughout the process. Your satisfaction is our priority, and we’re pleased that we met your expectations. If you need any further assistance, please don’t hesitate to reach out. We look forward to serving you again!

August 10, 2024

The service representatives are very professional and knowledgeable. They go beyond what you would expect from a service department. More

by Frankrob3.fr@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2024 -

BMW of Ocala responded

Thank you for your wonderful feedback! We’re delighted to hear that our service representatives impressed you with their professionalism and knowledge. It’s great to know they exceeded your expectations. If you ever need anything further, please don’t hesitate to reach out. We look forward to assisting you again!

August 09, 2024

The sales representative Jesse Utarid and the manager James R Jupiter, They did and amazing job and went above and beyond. More

by Frankie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Gangapersaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desk Mgr: James Robert Jupiter, Jesse Utarid
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Aug 12, 2024 -

BMW of Ocala responded

Thank you for sharing your experience! We're thrilled to hear that Jesse and James exceeded your expectations and went above and beyond to assist you. We’ll be sure to pass along your kind words to them. If you need anything else or have more questions, don’t hesitate to reach out.

August 09, 2024

Kind and helpful. They really understand customer service. They go above and beyond for their people More

by gabbyandtom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Aug 12, 2024 -

BMW of Ocala responded

Thank you for your kind words! We’re thrilled to hear that you felt our team truly understands customer service and goes above and beyond. It’s our goal to make every experience exceptional, and your feedback is greatly appreciated. If there’s anything more we can do for you, please let us know. We look forward to serving you again!

August 08, 2024

Professional, friendly staff - exceptionally clean facility - Nick, the service adviser was awesome - worked to get repairs covered under my extended warranty More

by hapefemail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick - 5 stars -he was absolutely excellent - went above and beyond getting my extended warranty to pay for repairs
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Aug 12, 2024 -

BMW of Ocala responded

Thank you for the great feedback! We’re delighted to hear that you found our staff professional and friendly and our facility exceptionally clean. Nick will be thrilled to know that his efforts in getting your repairs covered under the extended warranty made a positive impact. If you need any further assistance, please don’t hesitate to reach out. We look forward to serving you again!

August 08, 2024

excellent service, very professional staff. in particular my assistant Robert, thank you make my service experience a pleasure thanks More

by solomtm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheik Bakhsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2024 -

BMW of Ocala responded

Thank you for your wonderful review! We’re glad to hear that you had an excellent service experience and that Robert made it especially enjoyable. We’ll be sure to pass along your thanks to him. If you need anything else or have any questions in the future, don’t hesitate to reach out. We look forward to seeing you again!

August 08, 2024

Excellent service department! !!! Emanual is superb! Professional, reliable and stays in connect with you from start to finish! More

by annetteftremblay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2024 -

BMW of Ocala responded

Thank you for the fantastic feedback! We’re thrilled to hear that Emanual provided such superb service. We appreciate your kind words and look forward to serving you again in the future!

August 07, 2024

Great people, great service, this is why I keep going back to BMW of Ocala. More

by chuckles.m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2024 -

BMW of Ocala responded

Thank you for your loyalty and for sharing your positive experience with us! We’re delighted to hear that our team and service continue to meet your expectations. If there’s anything more we can do for you, please let us know. We look forward to your next visit!

August 06, 2024

I rated BMW of Ocala a 5 star dealership due to the attentive staff in every position. Frank Rebro, Cesar Estrada & Darian Durgapersad went out of their way to meet our every need. More

by harvey.morrison
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Darian Durgapersad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Estrada
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 06, 2024 -

BMW of Ocala responded

Thank you for the fantastic 5-star review! We’re thrilled to hear that Frank, Cesar, and Darian provided you with attentive and exceptional service. It’s wonderful to know that our team’s dedication to meeting your needs made a positive impact on your experience. We appreciate your kind words and look forward to serving you again in the future!

August 06, 2024

.From the time I walked out of the car, I was Welcomed by Cesar with a Smiling Face! He was amazing to work with and would recommend Him to anyone interested in buying a car. More

by Mjauld72
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Gangapersaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darian Durgapersad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Estrada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2024 -

BMW of Ocala responded

Thank you so much for sharing your experience! We’re thrilled to hear that Cesar made such a positive impression on you. He’s truly dedicated to providing excellent service, and your recommendation means a lot. If you need anything else or have more questions, don’t hesitate to reach out. Enjoy your new car!

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