BMW of Ocala

I found everyone very responsive. Excellent overall customer service. Demonstrate willingness to go extra mile for the client. Excellent overall customer service. Demonstrate willingness to go extra mile for the client. More

While traveling from Tallahassee to Boca Raton for a work conference, I experience a loud “pop” in my car just south of Gainesville. I immediately pull off the interstate thinking tire blow-out but upon ins conference, I experience a loud “pop” in my car just south of Gainesville. I immediately pull off the interstate thinking tire blow-out but upon inspection all the tires appear in proper working order. Looking under the car, everything is clear. The on-board monitoring system shows no alerts so I pull back onto the interstate and continue towards Boca Raton. Although there are no warning lights/alerts, the car is unusually loud. I stop for gas in Ocala and decide I better have someone look at the car. Searching on my phone “Ocala BMW” I find the gas station is .3 miles away from the Ocala BMW dealership - what a lucky gas stop! BMW Ocala is open so I pull into the service lane. The reason I am writing this email is because of what happens next or better - who happens next - Robert Czaplicki. Mr Czaplicki immediately comes to the rescue! After a brief chat about the car and the urgent need to get to Boca Raton, Mr. Czaplicki jumps into action. My car is in the service bay and within 30 minutes the car problem is diagnosed. My car needs a major part replacement (something to do with the car air flow system) requiring a lengthy repair. Knowing I am in a time crunch, Mr Czaplicki improvises with a few minor adjustments and gets me safely back on the road in time to make the meeting in Boca Raton. Mr Czaplicki displays what is hard to find these days - a real professional with interest not only in the car but also my personal situation. The service department might easily say "sorry” we cannot fix it today but instead go above and beyond expectations making my car safe to drive and all within a brief 30 minute window. As a female traveling alone, I cannot express enough my gratitude to Mr. Czaplicki for his sincere interest, kindness, honesty, understanding, and professionalism. Mr. Czaplicki scores a Perfect 10 for the Ocala BMW service team! With sincere thanks, Elise Bedell More

My purchase was professional, thorough and made quite easy. I was out the door with my new X5 in 1 1/2 hour easy. I was out the door with my new X5 in 1 1/2 hour More

Malcolm and BMW of Ocala were very helpful and informative with my new car purchase. This is my first BMW, and the level of service provided is fantastic! informative with my new car purchase. This is my first BMW, and the level of service provided is fantastic! More

Very kind service. They made the process simple and easy. I would definitely use them again. They made the process simple and easy. I would definitely use them again. More

Treat u like family everyone special there. Tske me to mall to shop when have have service on car. Bring my car too me when I can’t come get it Tske me to mall to shop when have have service on car. Bring my car too me when I can’t come get it More

This dealership treats customers the way a BMW dealership should! Very accommodating, helpful and friendly while still being professional. I recommend to anyone considering a vehicle of this type. should! Very accommodating, helpful and friendly while still being professional. I recommend to anyone considering a vehicle of this type. More

I had a very good experience here. I test drove and purchased a vehicle last afternoon. The staff was very professional and helpful. I test drove and purchased a vehicle last afternoon. The staff was very professional and helpful. More

I got a good deal on a used car. I did not have any problem. I did not have any problem. More

Service department is very important for me. So easy to find dealer to purchase a car but service to the car is not very easy to come by but Brent from BMW service department is the best !!! I n So easy to find dealer to purchase a car but service to the car is not very easy to come by but Brent from BMW service department is the best !!! I never have to worry about, he never forget to remind me to bring in for service. He is alway professional and helpful I’m so lucky that Brent is my service advisor. Thanks More