BMW of Ocala

This dealership has been very helpful to me with my BMW. If it needs service they let me know and send someone to pick the car up and service and return it. It is a big time saver for me in my work. They If it needs service they let me know and send someone to pick the car up and service and return it. It is a big time saver for me in my work. They do excellent work and the people are very nice, More

Pleasure, everyone was polite and professional. High service and and minimal pressure. I wish I could say more, there's too much to say. Not a bad word for anyone or anything. Big thanks to all t High service and and minimal pressure. I wish I could say more, there's too much to say. Not a bad word for anyone or anything. Big thanks to all that assisted me and my new car journey. More

Danielle was friendly and knowledgeable. .the experience was excellent and all the staff was excellent as usual. .the experience was excellent and all the staff was excellent as usual. More

We had a great experience with Danielle and Frank at BMW of Ocala. Very different from the other dealerships we visited. There was no pressure and the sales process was very professional. It was more of a c of Ocala. Very different from the other dealerships we visited. There was no pressure and the sales process was very professional. It was more of a consultive sales process with questions on our needs and expectations. The price negotiation was seamless and did not require multiple people during the process. My wife and i would definitely recommend Danielle if your looking to purchase a new or used vehicle. More

Recently widowed, I have had a very pleasant experience with my Service Manager, Brent Gustafson, whenever my 2015 X5 needed its "annual." I feel very comfortable with his knowledge and personality as well with my Service Manager, Brent Gustafson, whenever my 2015 X5 needed its "annual." I feel very comfortable with his knowledge and personality as well as the total staff of BMW of Ocala. Keep up the good work. More

It was a pleasant experience from start to end. Cesar made sure to answer all questions and his patience with me was very much appreciated. I’m very grateful for all of his help throughout the enti Cesar made sure to answer all questions and his patience with me was very much appreciated. I’m very grateful for all of his help throughout the entire process of my purchase. More

Our entire X3 buying experience at BMW of Ocala was smooth, professional and pleasant. Special mention and thanks to Malcolm, our sales-person and Darian, who both helped with the delivery and orientat smooth, professional and pleasant. Special mention and thanks to Malcolm, our sales-person and Darian, who both helped with the delivery and orientation process More

Service was excellent as it usually is at BMW of Ocala. Keep doing what you do best. Keep doing what you do best. More

We had an emergency repair that had us stranded in Florida which the service department got us in to fix...kudos there. The service representative was a little high pressure when we were contemplating Florida which the service department got us in to fix...kudos there. The service representative was a little high pressure when we were contemplating having the repair completed. I normally do all repairs on my car; however, as I stated earlier, we were on vacation and I didn't have access to tools, etc. In somewhat of a demeaning manner, the service representative stated on at least two occasions "sometimes it's best to let the experts take care of these things". Once the repair was complete, the service rep delivered the car to us; however, there was a new error code displayed on our screen concerning the safety restraint system. When I brought this to the attention of the service rep, at first he didn't believe me that it wasn't present when I dropped the car off. At one point he stated "dude, it's a 2013, you have to expect issues". He finally agreed to have the service technician check to see when the code initiated. After about 20 minutes the service rep delivered the car to us stating "it was a loose connection". On our drive back to Ohio, I noticed the bluetooth connection was intermittent at best and now doesn't work at all. After doing a little research, I discovered this is a common issue when the module we had replaced isn't programed correctly. So apparently it isn't always a good idea to let the "professionals" take care of these things. On the positive side, there were several employees who engaged us during our wait time and offered us a beverage or snacks and we're very friendly. More

Call the same day was able to get in and have my service done within a few hours. done within a few hours. More