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BMW of Ocala

Ocala, FL

Overview
Employees
Reviews
Vehicles
4.8
799 Reviews
At BMW of Ocala, we’ve made cultivating a community one of our number one priorities since we opened our doors — over a decade ago. We’ve done our best, with the help of our other Gettel dealerships, to provide the best resources and training to our capable staff so our guests can have the ultimate experience when they visit us. Since we’ve put so much time into ensuring that each and every one of our team members has the proper training, we love seeing their success and the sense of belonging and family that has developed here. This feeling extends into our community and helps us to serve you better. In fact, the BMW Headquarters has recognized our dealership with an Excellence in Sales Award for putting the needs of our guests first. There were 3,100 nominated dealerships across 85 different countries, and we were one of the six dealers in the world to win this category — talk about an accomplishment. We’re proud to be awarded this unique title and will continue to serve our guests in the best way possible, the Gettel way.
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5145 SW College Rd.

Ocala, FL

34474

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Showing 799 reviews

June 13, 2024

Wonderful service and prices. Emanuel was informative and great when it came to communication and describing the repair More

by Kristen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2024 -

BMW of Ocala responded

Thank you for sharing your experience with us! We're thrilled to hear that you received wonderful service and found our prices competitive. Providing clear and informative communication is essential to us, so we're delighted that Emanuel was able to assist you effectively and describe the repair process thoroughly. If you ever need anything else or have any questions in the future, don't hesitate to reach out. We appreciate your business and look forward to serving you again!

June 13, 2024

Everyone at the dealership is friendly and helpful. This makes it a pleasurable experience.i received excellent care and attention while I was there . More

by Mckehoe1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2024 -

BMW of Ocala responded

We're thrilled to hear about your positive experience at our dealership! Your satisfaction is our priority, and we truly appreciate your kind words. Thank you for choosing us, and we look forward to serving you again!

June 13, 2024

Terrible! I went in at 5pm to pay cash for my son's BMW. We did not drive away until 11 pm. One finance manager for an entire dealership is COMPLETELY una More

by Soccer
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Christina Gangapersaud
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2024 -

BMW of Ocala responded

I'm truly sorry to hear about your disappointing experience at our dealership. Your time is valuable, and it's unacceptable that you had to wait for such an extended period. We understand your frustration with the delay in processing your payment, and we apologize for any inconvenience this may have caused. We strive to provide efficient and timely service to all our customers, and it's clear that we fell short of our standards in this instance. Rest assured, we take your feedback seriously and will address the issue to ensure that it doesn't happen again in the future. We value your business and the opportunity to serve you and your friends. If there's anything we can do to rectify the situation or if you have any further concerns, please don't hesitate to reach out to our general manager Bobby Watts directly at bwatts@gettel.com or 352-861-0234. We appreciate your feedback and hope to regain your trust in the future.

June 13, 2024

Thank you for helping me get my 228i fixed on the fly. The weekend was stressful enough meeting my girlfriend’s parents for the first time. You helped me big time to avoid the additional stress of my car More

by tag6012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2024 -

BMW of Ocala responded

Thank you for your feedback! We're glad we could assist with your 228i quickly and help alleviate some stress during an important weekend. We're here whenever you need us.

June 13, 2024

This BMW dealer is the most wonderful dealership I’ve ever dealt with, including Mercedes! More

by jseitz1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 21, 2024 -

BMW of Ocala responded

Thank you so much for your wonderful review! We're honored to be considered the most wonderful dealership you've dealt with, especially compared to Mercedes. We appreciate your kind words and look forward to continuing to provide excellent service to you!

June 13, 2024

Topnotch. The experience is far above any other dealership I have worked with in the past. Professional, friendly, and truly first class. More

by Van Helsing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 21, 2024 -

BMW of Ocala responded

Thank you for your glowing review! We're thrilled to hear that your experience with us was topnotch and exceeded your expectations. We strive to provide professional and friendly service, and we appreciate your kind words. We look forward to serving you again!

June 12, 2024

The dealership was very nice, clean and service people were all friendly. Really appreciate that they pair you with the same service advisor each time. My service advisor Nick Weiss was courteous, profe More

by Winena Christian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Weiss
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Jun 13, 2024 -

BMW of Ocala responded

Thank you for taking the time to share your experience with us! We're delighted to hear that you found our dealership to be nice, clean, and filled with friendly service people. We're also thrilled that we could offer you a better price on your new tire compared to other places in town. Providing value for our customers is important to us, and we're pleased that you not only received a great price but also had an experienced person working on your car. If you ever need anything else or have any questions, don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

June 12, 2024

This was my first time that I had my used car serviced at this dealership. I liked the pricing and I found NICK to be very helpful and professional. More

by mpfrankenfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NICHOLAS WEISS
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Jun 13, 2024 -

BMW of Ocala responded

Thank you for choosing our dealership for your car servicing needs! We're thrilled to hear that you had a positive experience during your first visit. Providing competitive pricing and professional service are priorities for us, so it's great to know that you found both to your satisfaction. We'll be sure to pass along your kind words to Nick and the rest of our team. If you ever need anything in the future or have any questions, feel free to reach out. We appreciate your business and look forward to serving you again!

June 12, 2024

The dealership is committed to serving you properly and professionally while providing a comfortable environment to exist in. I look forward to taking my car in for service. More

by kyle40245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2024 -

BMW of Ocala responded

Thank you for your kind words and for sharing your experience with us! We look forward to welcoming you back for your car service needs, and if there's anything specific you need or any way we can further enhance your experience, please don't hesitate to let us know. We appreciate your business and look forward to serving you again soon!

June 12, 2024

Great place! Everyone is friendly and very helpful. I would recommend them to anyone who is looking to buy or service there vehicle. More

by Meish829
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Gangapersaud
4.0
This rating includes all reviews, with more weight given to recent reviews.
James Niedermayer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheila Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Bell
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Jun 13, 2024 -

BMW of Ocala responded

Thank you for your glowing review! We're delighted to hear that you had such a positive experience with us. Providing a friendly and helpful environment for our customers is something we strive for, so it's wonderful to know that you felt that way during your visit. Your recommendation means a lot to us, and we truly appreciate your support. Whether you're in need of sales or service in the future, we'll be here to assist you. Thank you again for choosing us!

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