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BMW of Ocala

Ocala, FL

Overview
Employees
Reviews
Vehicles
4.8
802 Reviews
At BMW of Ocala, we’ve made cultivating a community one of our number one priorities since we opened our doors — over a decade ago. We’ve done our best, with the help of our other Gettel dealerships, to provide the best resources and training to our capable staff so our guests can have the ultimate experience when they visit us. Since we’ve put so much time into ensuring that each and every one of our team members has the proper training, we love seeing their success and the sense of belonging and family that has developed here. This feeling extends into our community and helps us to serve you better. In fact, the BMW Headquarters has recognized our dealership with an Excellence in Sales Award for putting the needs of our guests first. There were 3,100 nominated dealerships across 85 different countries, and we were one of the six dealers in the world to win this category — talk about an accomplishment. We’re proud to be awarded this unique title and will continue to serve our guests in the best way possible, the Gettel way.
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5145 SW College Rd.

Ocala, FL

34474

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Showing 802 reviews

June 19, 2024

Professional and courteous service from the pick-up in The Villages to the return of the car. More

by Cheesepro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2024 -

BMW of Ocala responded

Thank you for your review! We're pleased to hear that you experienced professional and courteous service from start to finish. We strive to make every step of the process seamless and enjoyable. We look forward to serving you again in the future!

June 19, 2024

Excellent service consultant. Very efficient and professional! My appointment was done as expected with great ease. More

by Avijeet_dut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2024 -

BMW of Ocala responded

Thank you for your positive feedback! We're delighted to hear that you had an excellent experience with our service consultant. Providing efficient and professional service is what we strive for. We appreciate your review and look forward to your next visit!

June 19, 2024

Quick service friendly awesome facilities. They got us right in when they opened because of mail in tire More

by bbonomo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheik Bakhsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2024 -

BMW of Ocala responded

Thank you for your positive feedback! We're glad to hear that you had a quick and friendly experience with our awesome facilities. Handling your tire issue promptly when we opened is what we aim for. We appreciate your review and look forward to your next visit!

June 18, 2024

James provided impeccable service and assistance in the purchase of my new X3. From the moment I told him what I was looking for he provided updates until he landed on the vehicle for me. He was very graci More

by walloon04
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Gangapersaud
4.0
This rating includes all reviews, with more weight given to recent reviews.
James Niedermayer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2024 -

BMW of Ocala responded

Thank you for your wonderful review! We're thrilled to hear that James provided impeccable service and assisted you in finding the perfect X3. Your kind words about his care and dedication mean a lot to us. We'll ensure your feedback about the rubber mats is passed along. Enjoy your new car, and we look forward to serving you again!

June 17, 2024

This service and diagnosis was well done. Needed rental car in order to leave my car--also well done. More

by janncarr
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 21, 2024 -

BMW of Ocala responded

Thank you for your positive review! We're glad to hear that our service and diagnosis met your expectations. We strive to make the rental car process as smooth as possible. If you have any more automotive needs in the future, don't hesitate to reach out.

June 17, 2024

Our server provider Robert Czaplicki is Excellent! !!! Always goes the extra mile to make sure we are satisfied with our service on our vehicles. More

by bob.connell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Weetley Leonvil
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2024 -

BMW of Ocala responded

Thank you for your excellent review! We're thrilled to hear that Robert provided you with outstanding service and consistently goes the extra mile. Your satisfaction is our priority, and we look forward to continuing to provide you with great service for your vehicles.

June 17, 2024

Excellent service from the Service Manger and the repair tech. My only issue was the policy of a fee to use a credit card. I’ve never experienced that at any other dealership. More

by Z4 Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheik Bakhsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 21, 2024 -

BMW of Ocala responded

Thank you for your feedback! We're pleased to hear that you received excellent service from our service department. We appreciate your input regarding the credit card fee and will take it into consideration to better serve you in the future. Please feel free to reach out if you have any further questions or concerns.

June 17, 2024

Quality service, pleasure to do business with. Our 4th car purchased through them. Thanks to them. More

by rjn5656
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Moncada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gustavo Perdomo
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Jun 21, 2024 -

BMW of Ocala responded

Thank you for your fantastic review! We're delighted to hear that you've had a quality experience with us and that we could assist with your fourth car purchase. We appreciate your continued trust and support. Here's to many more great experiences together!

June 16, 2024

Gus, Darian, and the rest of the team at BMW Ocala helped me get into a car I’ve dreamt of for years! Great price and great service! More

by christiancarnie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Wheeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darian Durgapersad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gustavo Perdomo
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Jun 21, 2024 -

BMW of Ocala responded

Thank you for your wonderful review! We're thrilled that Gus, Darian, and the team could help you achieve your dream car with great service and a great price. Enjoy your new ride, and we're here for anything you need in the future!

June 14, 2024

From making the appointment through having my SUV serviced, it was wonderful. Ocala is my favorite dealership. Best customer service from the beginning to the end. More

by jaan150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheik Bakhsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Friendly lady that is in charge of refreshments
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Jun 21, 2024 -

BMW of Ocala responded

Thank you for your wonderful review! We're delighted to hear that you had a great experience from start to finish. Providing the best customer service is our priority, and we're glad we could meet your expectations. We look forward to serving you again at your favorite dealership!

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