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BMW of Ocala
Ocala, FL
799 Reviews
At BMW of Ocala, we’ve made cultivating a community one of our number one priorities since we opened our doors — over a decade ago. We’ve done our best, with the help of our other Gettel dealerships, to provide the best resources and training to our capable staff so our guests can have the ultimate experience when they visit us. Since we’ve put so much time into ensuring that each and every one of our team members has the proper training, we love seeing their success and the sense of belonging and family that has developed here.
This feeling extends into our community and helps us to serve you better. In fact, the BMW Headquarters has recognized our dealership with an Excellence in Sales Award for putting the needs of our guests first. There were 3,100 nominated dealerships across 85 different countries, and we were one of the six dealers in the world to win this category — talk about an accomplishment. We’re proud to be awarded this unique title and will continue to serve our guests in the best way possible, the Gettel way.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 1:30 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 799 reviews
June 24, 2024
The service rep Nick was very helpful, listened to our concerns and got the job done promptly! Even though the service rates are quite high, I can rest easy at night knowing the job is done correctly. And concerns and got the job done promptly! Even though the service rates are quite high, I can rest easy at night knowing the job is done correctly. And, the loaner car was a bonus! More
by mschumm
Employees Worked With
Nick
June 24, 2024
Professional and courteous service. Vehicle was taken into the shop quickly at the appointed time. Service was completed and car was detailed for pickup. Easy to make the appointmen Vehicle was taken into the shop quickly at the appointed time. Service was completed and car was detailed for pickup. Easy to make the appointment via the phone but started to make it online and was much too complicated. More
by ken.bobetich
Employees Worked With
June 24, 2024
Everything is first rate. Excellent customer service area. Exceptional customer service rep. Local and easy to get to. Excellent customer service area. Exceptional customer service rep. Local and easy to get to. More
by rossirlam
Employees Worked With
June 24, 2024
Both the dealership and the sales representative, James Niedermayer, were outstanding. James helped us find the car we wanted and working with the store manager got us a great price. Having bought another Niedermayer, were outstanding. James helped us find the car we wanted and working with the store manager got us a great price. Having bought another car there last year I continue to be pleased with their excellent service. More
by greygobbler
Employees Worked With
Other Employees :
Frank Rebro
June 24, 2024
BMW of Ocala always provides stellar customer service. I'm always greeted with professionalism and a smile. Robb Czaplicki always provides clear communication while offering great professional feedback on I'm always greeted with professionalism and a smile. Robb Czaplicki always provides clear communication while offering great professional feedback on any issues that I may have concerning my vehicle. He's extremely knowledgeable and does his job well. Overall, I'm pleased with my experience. More
by triscilla.cobin
Employees Worked With
June 24, 2024
The best dealership I have ever been in. Everyone that we talked to and dealt with did a fantastic job. Great place to deal with! Everyone that we talked to and dealt with did a fantastic job. Great place to deal with! More
by Ed Helems
June 21, 2024
Emanuel, my service writer, was very knowledgeable and friendly. Service area is very clean and relaxing. Communication was prompt. friendly. Service area is very clean and relaxing. Communication was prompt. More
by trong34446
June 21, 2024
Genuine concern for the issue and the customer. Clear, concise communications. Overall a great experience. Clear, concise communications. Overall a great experience. More
by Garybhunt
June 20, 2024
Brent in service is the absolute best. He is very helpful and thorough And always goes the extra mile to make sure my vehicles are taken care of. He is very helpful and thorough And always goes the extra mile to make sure my vehicles are taken care of. More
by Drdmurphy3576
Employees Worked With
June 20, 2024
I was pleasantly surprised during this years visit for service. It was considerably better than last year when I waited 4 hours for a simple annual check and oil change. The construction from a year ago h service. It was considerably better than last year when I waited 4 hours for a simple annual check and oil change. The construction from a year ago has been completed, the service took less than 90 minutes, the video received from the service department was excellent and easy to follow and Brent met me in the driveway entrance. He was attentive, provided good information and suggestions as well as superior customer service. More
by carolvp
Employees Worked With
