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BMW of Ocala

Ocala, FL

Overview
Employees
Reviews
Vehicles
4.8
795 Reviews
At BMW of Ocala, we’ve made cultivating a community one of our number one priorities since we opened our doors — over a decade ago. We’ve done our best, with the help of our other Gettel dealerships, to provide the best resources and training to our capable staff so our guests can have the ultimate experience when they visit us. Since we’ve put so much time into ensuring that each and every one of our team members has the proper training, we love seeing their success and the sense of belonging and family that has developed here. This feeling extends into our community and helps us to serve you better. In fact, the BMW Headquarters has recognized our dealership with an Excellence in Sales Award for putting the needs of our guests first. There were 3,100 nominated dealerships across 85 different countries, and we were one of the six dealers in the world to win this category — talk about an accomplishment. We’re proud to be awarded this unique title and will continue to serve our guests in the best way possible, the Gettel way.
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5145 SW College Rd.

Ocala, FL

34474

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Showing 795 reviews

June 27, 2024

Expedient, courteous and efficient. What more could you want out of your dealership? It was an exceptional experience. More

by Wbeal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2024 -

BMW of Ocala responded

Thank you for your wonderful review! We're thrilled to hear that you had an exceptional experience with us. Providing expedient, courteous, and efficient service is what we aim for. Your satisfaction is our priority, and we look forward to serving you again in the future. Thank you for choosing our dealership!

June 27, 2024

My experience with the sales and service advisors have been very positive. The customer service at this dealership is top notch. They make you feel like you are a priority when you walk in the door or cal More

by chandramitchell59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2024 -

BMW of Ocala responded

Thank you for your wonderful review! We're thrilled to hear that you've had a positive experience with both our sales and service advisors. Providing top-notch customer service and making you feel like a priority are our goals. Your feedback is greatly appreciated, and we look forward to continuing to exceed your expectations during your future visits. Thank you for choosing our dealership!

June 27, 2024

They go above and beyond to resolve issues. All staff deliver excellent service. They are the best BMW dealership. More

by Ainsley.cain17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2024 -

BMW of Ocala responded

Thank you for your fantastic review! We're delighted to hear that our team went above and beyond to resolve any issues you encountered. Providing excellent service is our priority, and we're honored to be considered the best BMW dealership by you. Your feedback means a lot to us, and we look forward to continuing to exceed your expectations in the future. Thank you for choosing us!

June 26, 2024

Very quick very courteous amazing service customer attention was great. Shoutouts to Brent who took care of my car last Saturday More

by luisrvargas1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2024 -

BMW of Ocala responded

Thank you for your review! We're thrilled to hear about your positive experience with our service and Brent's exceptional care. Your satisfaction is our priority, and we look forward to assisting you again in the future. Safe travels!

June 26, 2024

Excellent service! On time and very reasonable ! Service manager always keeping me informed! Very nice comfortable waiting area with drinks & great snacks! More

by petersenbl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2024 -

BMW of Ocala responded

Thank you for your review! We're delighted to hear that you had an excellent experience with us. Keeping you informed and comfortable is our priority, and we're glad you enjoyed our amenities. Your satisfaction means a lot to us, and we look forward to serving you again in the future. Safe travels!

June 26, 2024

Customer oriented, exemplary communication and service. They go above and beyond to make sure everything is done correctly and expediently. More

by periwinkle71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Weiss, Jesse Utarid
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Jun 28, 2024 -

BMW of Ocala responded

Thank you for your review! We're delighted to hear that you had a positive experience with our customer-oriented service and exemplary communication. Providing expedient and thorough service is our priority. Your feedback means a lot to us, and we look forward to exceeding your expectations again in the future!

June 26, 2024

The transaction was quick and easy. The salesman was easy to work with and was very professional and knowledgeable. More

by whroland74
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wheeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darian Durgapersad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Moncada
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2024 -

BMW of Ocala responded

Thank you for your review! We're pleased to hear that your transaction was quick and easy, and that our salesman provided professional and knowledgeable service. Your satisfaction is important to us, and we look forward to assisting you again in the future. Enjoy your new purchase!

June 26, 2024

Consistently attentive and solution oriented! Manny kept me informed every step of the way, working with the Techies to decipher the computer message necessitating the visit, until we reached a h More

by ljbrancatojr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheik Bakhsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian, Cosmo, Rob Cole
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Jun 28, 2024 -

BMW of Ocala responded

Thank you for your review! We're thrilled to hear about your positive experience with Manny and our team. Keeping you informed and resolving issues promptly is what we strive for. We're glad your S58 is running smoothly again! We appreciate your business and look forward to assisting you in the future.

June 26, 2024

Emanuel is a great service rep. When my engine light came on he said to come in immediately even though it was a Saturday. They pinpointed the problem and I happily drove out of the More

by owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2024 -

BMW of Ocala responded

Thank you for your review! We're glad to hear that Emanuel provided excellent service and accommodated your urgent needs, even on a Saturday. We aim to diagnose and resolve issues promptly so you can get back on the road quickly. We appreciate your business and look forward to serving you again in the future!

June 26, 2024

They are very good at scheduling and keeping the customer updated regarding the progress of the repair. More

by pmvosk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2024 -

BMW of Ocala responded

Thank you for your feedback and positive review! We strive to provide excellent service and keep our customers informed throughout the repair process. If there's anything more we can do to enhance your experience next time, please let us know. We appreciate your business!

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