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BMW of Ocala

Ocala, FL

Overview
Employees
Reviews
Vehicles
4.8
795 Reviews
At BMW of Ocala, we’ve made cultivating a community one of our number one priorities since we opened our doors — over a decade ago. We’ve done our best, with the help of our other Gettel dealerships, to provide the best resources and training to our capable staff so our guests can have the ultimate experience when they visit us. Since we’ve put so much time into ensuring that each and every one of our team members has the proper training, we love seeing their success and the sense of belonging and family that has developed here. This feeling extends into our community and helps us to serve you better. In fact, the BMW Headquarters has recognized our dealership with an Excellence in Sales Award for putting the needs of our guests first. There were 3,100 nominated dealerships across 85 different countries, and we were one of the six dealers in the world to win this category — talk about an accomplishment. We’re proud to be awarded this unique title and will continue to serve our guests in the best way possible, the Gettel way.
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5145 SW College Rd.

Ocala, FL

34474

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Showing 795 reviews

July 06, 2024

Service manager did not do what he said he would do. Never called me back. Did not check cameras t see if my car was hit at store location More

by dennissharkey
Service Communication
Recommend Dealer
No
Employees Worked With
Brent Gustafson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2024 -

BMW of Ocala responded

Thank you for bringing this issue to our attention. We sincerely apologize for any inconvenience or frustration caused by the delay in our Service Manager's response and the oversight regarding the camera check for your vehicle. We're grateful that our General Manager has been able to resolve this matter with you directly. Ensuring that our guests receive timely and thorough service is paramount to us, and we regret that we fell short of your expectations on this occasion. If there's anything else we can do to further assist you or if you have any additional concerns, please do not hesitate to reach out. Your feedback helps us improve our service, and we appreciate your understanding. Thank you for your continued trust in us.

July 05, 2024

Robert provided excellent customer service. He made sure I was taken care of when I brought my 430 for routine maintenance. Very knowledgeable and personable too. More

by tlm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wheeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2024 -

BMW of Ocala responded

Thank you for your wonderful review! We're thrilled to hear that Robert provided you with excellent customer service during your recent visit for routine maintenance on your BMW. We strive to ensure every customer feels well taken care of, and it's great to know that Robert's knowledge and personable approach made a positive impact. Please don't hesitate to reach out if you have any further automotive needs.

July 04, 2024

Robert with service provided professional an outstanding service, I highly recommended him. I m very happy with BMW service! More

by Gretchen.mccullough72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

BMW of Ocala responded

Thank you for your glowing review! We're thrilled to hear that Robert provided you with outstanding service at our BMW center. Your recommendation means a lot to us, and we're delighted that you're happy with our service. Please don't hesitate to reach out if you need anything else.

July 04, 2024

Very professional people and work done in timely manner. Will be back in July for other work More

by conroefred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheik Bakhsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2024 -

BMW of Ocala responded

Thank you for your feedback and for choosing our dealership for your automotive needs. We're pleased to hear that you found our team to be very professional and that the work was completed in a timely manner. We look forward to welcoming you back in July and continuing to provide you with excellent service.

July 03, 2024

It was an urgent service call and I was ecstatic with the service departments response. More

by Cooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donna, receptionist
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Jul 08, 2024 -

BMW of Ocala responded

We're delighted to hear that our service department met your urgent needs with such satisfaction! Thank you for sharing your experience, and we look forward to assisting you again in the future.

July 03, 2024

Excellent customer service! I’ve been going to BMW of Ocala for many years and they never disappoint. Staff is always pleasant, kind, respectful and most importantly knowledgeab More

by dazednfl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Gangapersaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Weetley Leonvil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank (finance) FIVE STARS!!!!
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Jul 08, 2024 -

BMW of Ocala responded

Thank you for your glowing review! We're thrilled to hear that you've been a loyal customer of BMW of Ocala for many years and that we consistently meet your expectations. Providing excellent customer service is our priority, and it's wonderful to know that our staff has been pleasant, kind, respectful, and knowledgeable during your visits. We truly appreciate your continued trust and look forward to serving you for many more years to come.

July 03, 2024

As usual, RED CARPET TREATMENT in the Service Department. They go out of their way to make sure that I am taken care of quickly, efficiently and with the added special treatment that makes me feel VALUED!!! More

by angie.clifton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheik Bakhsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

BMW of Ocala responded

Thank you so much for your fantastic review! We're thrilled to hear that you consistently receive the red carpet treatment at our BMW Ocala Service Department. Ensuring our customers feel valued and well taken care of is our top priority, and we're delighted that every member of our team contributes to making your experience special. Thank you for choosing BMW as your brand of choice because of our service. We truly appreciate your loyalty and look forward to continuing to serve you with excellence.

July 03, 2024

BMW did a great job taking care of me with my X3. Highly recommended there services More

by Lauren Taub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

BMW of Ocala responded

Thank you for your great review! We're thrilled to hear that you had a positive experience with our services. Your recommendation means a lot to us, and we look forward to serving you again in the future.

July 03, 2024

They go beyond expectations in service. I am a woman of few words and that says it all More

by joannmcmanamy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

BMW of Ocala responded

Thank you for your 5 star review! We're thrilled to have exceeded your expectations in service. Your satisfaction means the world to us, and we look forward to continuing to provide you with exceptional care in the future.

July 03, 2024

Awesome customer service! Saw a gorgeous 2017 Mazda Miata/MX-5 online and called to see if they would check a few details not listed in the advertisement. I live almost 2 hour More

by KitchenCandy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Gangapersaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Utarid
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Jul 08, 2024 -

BMW of Ocala responded

Thank you so much for your wonderful review! We're thrilled to hear about your positive experience. Jesse and our team strive to provide excellent customer service, and we're delighted that he went above and beyond to answer your questions. We are so glad you loved the Miata and are happy to hear the trade-in process for your mom-mobile was smooth. We apologize for the slight wait due to the holiday weekend but are pleased it didn't detract from your overall experience. Thank you for recommending us; we truly appreciate your trust and look forward to serving you again in the future.

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