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BMW of Ocala

Ocala, FL

Overview
Employees
Reviews
Vehicles
4.8
801 Reviews
At BMW of Ocala, we’ve made cultivating a community one of our number one priorities since we opened our doors — over a decade ago. We’ve done our best, with the help of our other Gettel dealerships, to provide the best resources and training to our capable staff so our guests can have the ultimate experience when they visit us. Since we’ve put so much time into ensuring that each and every one of our team members has the proper training, we love seeing their success and the sense of belonging and family that has developed here. This feeling extends into our community and helps us to serve you better. In fact, the BMW Headquarters has recognized our dealership with an Excellence in Sales Award for putting the needs of our guests first. There were 3,100 nominated dealerships across 85 different countries, and we were one of the six dealers in the world to win this category — talk about an accomplishment. We’re proud to be awarded this unique title and will continue to serve our guests in the best way possible, the Gettel way.
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5145 SW College Rd.

Ocala, FL

34474

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Showing 801 reviews

July 10, 2024

Attention to detail and treat their customers like family. Wait time is appropriate for the work More

by rico14606
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2024 -

BMW of Ocala responded

Thank you for the great review! We aim to treat our customers like family and pay close attention to detail. It's wonderful to hear that you experienced both during your visit. If you have any more feedback or if there's anything else we can do for you, please feel free to reach out. We appreciate your support and hope to see you again soon!

July 10, 2024

It’s always a positive experience, even when coming in for service here. Thank you all! More

by mollygirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2024 -

BMW of Ocala responded

We're thrilled to hear you consistently have positive experiences with us, even when coming in for service. Your satisfaction means a lot to us, and we appreciate your kind words. Thank you for choosing us, and we look forward to continuing to provide you with excellent service in the future!

July 10, 2024

Such a wonderful experience! My first time using Ocala BMW and I have owned several BMW’s and used other dealerships but this service department blew me away! From the moment I More

by Arlene Liner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Genius I forgot his name
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Jul 11, 2024 -

BMW of Ocala responded

That's fantastic to hear! We are so glad you enjoyed your experience, it was a pleasure working with you. Thank you so much for the 5 star review!

July 10, 2024

The salesman, Gustavo was very professional and efficient. The overall purchase experience was very good. I would recommend BMW Ocala to anyone looking to buy or lease a BMW. More

by JJMCars
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Wheeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Estrada
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gustavo Perdomo
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Jul 10, 2024 -

BMW of Ocala responded

Thank you for your review and recommendation! We're glad to hear that Gustavo provided you with professional and efficient service during your purchase. Delivering a positive overall experience is important to us, and we appreciate your feedback. If there's anything more we can do to enhance your satisfaction or if you have any further comments, please feel free to reach out. We value your business and hope you're enjoying your new car!

July 10, 2024

Excellent job on service! Top to bottom! Robert is a wonderful service advisor! They made every effort to make sure that the car was running smoothly. More

by cafcrq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2024 -

BMW of Ocala responded

We are so glad you enjoyed working with Robert and that he took such good care of your BMW. Thank you so much for the 5 star review!

July 09, 2024

Im not great at leaving reviews but I really do appreciate the time and energy José put into making my deal happen. Definitely went home in my dream vehicle that day for a great price! More

by Rwd1992
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Utarid
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Jul 10, 2024 -

BMW of Ocala responded

Thank you for taking the time to share your experience! We're thrilled to hear that Jesse was able to help you find your dream vehicle at a great price. Delivering excellent customer service and ensuring our customers drive away happy is what we strive for. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. Enjoy your new ride!

July 06, 2024

Service manager did not do what he said he would do. Never called me back. Did not check cameras t see if my car was hit at store location More

by dennissharkey
Service Communication
Recommend Dealer
No
Employees Worked With
Brent Gustafson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2024 -

BMW of Ocala responded

Thank you for bringing this issue to our attention. We sincerely apologize for any inconvenience or frustration caused by the delay in our Service Manager's response and the oversight regarding the camera check for your vehicle. We're grateful that our General Manager has been able to resolve this matter with you directly. Ensuring that our guests receive timely and thorough service is paramount to us, and we regret that we fell short of your expectations on this occasion. If there's anything else we can do to further assist you or if you have any additional concerns, please do not hesitate to reach out. Your feedback helps us improve our service, and we appreciate your understanding. Thank you for your continued trust in us.

July 05, 2024

Robert provided excellent customer service. He made sure I was taken care of when I brought my 430 for routine maintenance. Very knowledgeable and personable too. More

by tlm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wheeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2024 -

BMW of Ocala responded

Thank you for your wonderful review! We're thrilled to hear that Robert provided you with excellent customer service during your recent visit for routine maintenance on your BMW. We strive to ensure every customer feels well taken care of, and it's great to know that Robert's knowledge and personable approach made a positive impact. Please don't hesitate to reach out if you have any further automotive needs.

July 04, 2024

Robert with service provided professional an outstanding service, I highly recommended him. I m very happy with BMW service! More

by Gretchen.mccullough72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

BMW of Ocala responded

Thank you for your glowing review! We're thrilled to hear that Robert provided you with outstanding service at our BMW center. Your recommendation means a lot to us, and we're delighted that you're happy with our service. Please don't hesitate to reach out if you need anything else.

July 04, 2024

Very professional people and work done in timely manner. Will be back in July for other work More

by conroefred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheik Bakhsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2024 -

BMW of Ocala responded

Thank you for your feedback and for choosing our dealership for your automotive needs. We're pleased to hear that you found our team to be very professional and that the work was completed in a timely manner. We look forward to welcoming you back in July and continuing to provide you with excellent service.

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