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BMW of Ocala

Ocala, FL

Overview
Employees
Reviews
Vehicles
4.8
808 Reviews
At BMW of Ocala, we’ve made cultivating a community one of our number one priorities since we opened our doors — over a decade ago. We’ve done our best, with the help of our other Gettel dealerships, to provide the best resources and training to our capable staff so our guests can have the ultimate experience when they visit us. Since we’ve put so much time into ensuring that each and every one of our team members has the proper training, we love seeing their success and the sense of belonging and family that has developed here. This feeling extends into our community and helps us to serve you better. In fact, the BMW Headquarters has recognized our dealership with an Excellence in Sales Award for putting the needs of our guests first. There were 3,100 nominated dealerships across 85 different countries, and we were one of the six dealers in the world to win this category — talk about an accomplishment. We’re proud to be awarded this unique title and will continue to serve our guests in the best way possible, the Gettel way.
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5145 SW College Rd.

Ocala, FL

34474

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Showing 808 reviews

July 14, 2024

The service department goes above and beyond customer needs. Robert Czaplicki is the most conscientious service advisor I’ve ever dealt with and I’ve been buying BMW’s for 22years! You almost have to pur More

by gdlugos9
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2024 -

BMW of Ocala responded

Thank you so much for your glowing review! We're thrilled to hear that our service department exceeded your expectations and that Robert made such a positive impression. Your loyalty and kind words mean a lot to us, and we look forward to continuing to provide you with exceptional service!

July 13, 2024

Would have given 5 star but spent over 4 hours in dealership and still didn't finish their processing. They did send very nice and knowledgeable man to our house to complete the process, very helpful More

by P
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Wheeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gustavo Perdomo
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Jul 15, 2024 -

BMW of Ocala responded

Thank you for your feedback. We apologize for the inconvenience caused by the lengthy processing time. We're glad to hear that our team member was able to assist you at your home and that you found him helpful and knowledgeable. We appreciate your patience and look forward to improving your experience in the future.

July 13, 2024

Very professional. Answered all my concerns and date of completion. Very courteous Especially liked the video that required service. More

by frank.bermudez2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2024 -

BMW of Ocala responded

Thank you for your positive feedback! We're pleased to hear that our team was professional and addressed all your concerns. We look forward to assisting you again in the future.

July 11, 2024

The service department is excellent. Look forward to seeing Brent once a year. A very professional person. The sales department not too highly praised. Not a good experience when it More

by LonBoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2024 -

BMW of Ocala responded

Thank you for sharing your feedback with us. We're pleased to hear that Brent in our service department provides you with excellent service annually. However, we're sorry to hear about your less than satisfactory experience with our sales department. Your honesty is appreciated, and we take your feedback seriously as we strive to improve. If there's anything specific you'd like to discuss further or any way we can make amends, please don't hesitate to reach out. We value your business and hope to regain your trust in the future.

July 11, 2024

Nick in the Service Department was outstanding. I was completely impressed with his professionalism and customer service. More

by Lori
Service Communication
Recommend Dealer
Yes
Employees Worked With
NICK WEISS
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Jul 15, 2024 -

BMW of Ocala responded

Thank you for sharing your positive experience! We're thrilled to hear that Nick provided outstanding service and impressed you with his professionalism and customer service. We'll be sure to pass along your kind words to him. We look forward to serving you again in the future!

July 11, 2024

Service rep very courteous and knowledgeable. Car valet service is great. I also like the video of my car by the service tech. More

by Stanziano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2024 -

BMW of Ocala responded

Thank you for your wonderful feedback! We're glad to hear that you found our service team courteous and knowledgeable. Your satisfaction is our top priority, and we look forward to serving you again soon.

July 10, 2024

Everyone was very helpful and engaged. They made the process very easy from sales to delivery! More

by stephhenderson1088
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Niedermayer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Moncada
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2024 -

BMW of Ocala responded

Thank you for your kind words! We're thrilled to hear that your experience with us was smooth and enjoyable from start to finish. If you have any further feedback or if there's anything else we can assist you with in the future, please don't hesitate to let us know. We appreciate your business and hope you're enjoying your new purchase!

July 10, 2024

Attention to detail and treat their customers like family. Wait time is appropriate for the work More

by rico14606
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2024 -

BMW of Ocala responded

Thank you for the great review! We aim to treat our customers like family and pay close attention to detail. It's wonderful to hear that you experienced both during your visit. If you have any more feedback or if there's anything else we can do for you, please feel free to reach out. We appreciate your support and hope to see you again soon!

July 10, 2024

It’s always a positive experience, even when coming in for service here. Thank you all! More

by mollygirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2024 -

BMW of Ocala responded

We're thrilled to hear you consistently have positive experiences with us, even when coming in for service. Your satisfaction means a lot to us, and we appreciate your kind words. Thank you for choosing us, and we look forward to continuing to provide you with excellent service in the future!

July 10, 2024

Such a wonderful experience! My first time using Ocala BMW and I have owned several BMW’s and used other dealerships but this service department blew me away! From the moment I More

by Arlene Liner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Genius I forgot his name
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Jul 11, 2024 -

BMW of Ocala responded

That's fantastic to hear! We are so glad you enjoyed your experience, it was a pleasure working with you. Thank you so much for the 5 star review!

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