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BMW of Ocala

Ocala, FL

Overview
Employees
Reviews
Vehicles
4.8
795 Reviews
At BMW of Ocala, we’ve made cultivating a community one of our number one priorities since we opened our doors — over a decade ago. We’ve done our best, with the help of our other Gettel dealerships, to provide the best resources and training to our capable staff so our guests can have the ultimate experience when they visit us. Since we’ve put so much time into ensuring that each and every one of our team members has the proper training, we love seeing their success and the sense of belonging and family that has developed here. This feeling extends into our community and helps us to serve you better. In fact, the BMW Headquarters has recognized our dealership with an Excellence in Sales Award for putting the needs of our guests first. There were 3,100 nominated dealerships across 85 different countries, and we were one of the six dealers in the world to win this category — talk about an accomplishment. We’re proud to be awarded this unique title and will continue to serve our guests in the best way possible, the Gettel way.
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5145 SW College Rd.

Ocala, FL

34474

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Showing 795 reviews

July 15, 2024

This was by far the best car buying experience I’ve had. James was wonderful. Very easy to work with. Frank who I believe was the manager was great as well. Overall experience was an A+. More

by Tsnowglf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Gangapersaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Niedermayer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank.
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Jul 15, 2024 -

BMW of Ocala responded

Thank you for your fantastic review! We're thrilled to hear that this was the best car-buying experience you've had. It's great to know that James and Frank made the process easy and enjoyable. Your A+ rating means a lot to us, and we look forward to serving you again in the future!

July 15, 2024

It was a last minute appointment for service and they still gave me a loaner car. More

by rsmith850
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2024 -

BMW of Ocala responded

Thank you so much for your review! We are so glad you enjoyed your visit and that we had a loaner car available for you on short notice! We look forward to working with you again soon.

July 15, 2024

All of the staff has been great but my service manager Brent Gustafson has been exceptional to work with. I am a demanding customer and he has the patience and experience to make everything go smoothly. More

by gstannard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2024 -

BMW of Ocala responded

Thank you for sharing your experience with us! We're delighted to hear that Brent has provided you with exceptional service. We take pride in having a team that goes above and beyond to meet our customers' needs, especially for those who have high expectations like yourself. We'll be sure to pass along your appreciation to Brent and the rest of our staff. If there's anything else we can do for you, please don't hesitate to let us know.

July 15, 2024

This is my sixth or seventh (I’m losing count here…lol) BMW from this dealership. I wouldn’t go anywhere else. Honest, professional, fair and ethical business dealings every time. More

by Deb.manos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2024 -

BMW of Ocala responded

Thank you so much for your loyalty and kind words! We truly appreciate your continued trust in us over the years. It's always a pleasure to serve customers like you who appreciate honest and professional business practices. We look forward to many more years of providing you with excellent service and helping you find the perfect BMW. If there's anything else you need, please don't hesitate to reach out.

July 15, 2024

Excellent service department and staff. Friendly and quick to respond. Would highly recommend them to my friends More

by jeanine.treadway31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheik Bakhsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2024 -

BMW of Ocala responded

Thank you for your glowing review! We're thrilled to hear that you had an excellent experience with our service department and staff. Your recommendation means a lot to us, and we look forward to welcoming your friends to our center as well. If there's anything more we can do for you, please feel free to reach out.

July 14, 2024

Outstanding service from the service advisor to the technician. Got car as promised on time More

by azharleyboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 15, 2024 -

BMW of Ocala responded

Thank you for your kind words! We're thrilled to hear that you received outstanding service from both our service advisor and technician. We're glad we could get your car back to you on time as promised. We look forward to serving you again!

July 14, 2024

Purchasing a new SUV with Jesse and BMW of Ocala was above my highest of expectations. Every person I encounterd was an absolute pleasure to work with Picking up my new car was an experience I will NE More

by Nucky
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Gangapersaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Moncada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Utarid
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Jul 15, 2024 -

BMW of Ocala responded

Thank you for your wonderful review! We're delighted to hear that your experience with Jesse and our team exceeded your expectations. It's fantastic to know that every interaction was a pleasure and that picking up your new BMW was an unforgettable experience. Enjoy your new car, and thank you for choosing us!

July 14, 2024

The service department goes above and beyond customer needs. Robert Czaplicki is the most conscientious service advisor I’ve ever dealt with and I’ve been buying BMW’s for 22years! You almost have to pur More

by gdlugos9
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2024 -

BMW of Ocala responded

Thank you so much for your glowing review! We're thrilled to hear that our service department exceeded your expectations and that Robert made such a positive impression. Your loyalty and kind words mean a lot to us, and we look forward to continuing to provide you with exceptional service!

July 13, 2024

Would have given 5 star but spent over 4 hours in dealership and still didn't finish their processing. They did send very nice and knowledgeable man to our house to complete the process, very helpful More

by P
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Wheeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gustavo Perdomo
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Jul 15, 2024 -

BMW of Ocala responded

Thank you for your feedback. We apologize for the inconvenience caused by the lengthy processing time. We're glad to hear that our team member was able to assist you at your home and that you found him helpful and knowledgeable. We appreciate your patience and look forward to improving your experience in the future.

July 13, 2024

Very professional. Answered all my concerns and date of completion. Very courteous Especially liked the video that required service. More

by frank.bermudez2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 15, 2024 -

BMW of Ocala responded

Thank you for your positive feedback! We're pleased to hear that our team was professional and addressed all your concerns. We look forward to assisting you again in the future.

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