Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

BMW of Ocala

Ocala, FL

Overview
Employees
Reviews
Vehicles
4.8
801 Reviews
At BMW of Ocala, we’ve made cultivating a community one of our number one priorities since we opened our doors — over a decade ago. We’ve done our best, with the help of our other Gettel dealerships, to provide the best resources and training to our capable staff so our guests can have the ultimate experience when they visit us. Since we’ve put so much time into ensuring that each and every one of our team members has the proper training, we love seeing their success and the sense of belonging and family that has developed here. This feeling extends into our community and helps us to serve you better. In fact, the BMW Headquarters has recognized our dealership with an Excellence in Sales Award for putting the needs of our guests first. There were 3,100 nominated dealerships across 85 different countries, and we were one of the six dealers in the world to win this category — talk about an accomplishment. We’re proud to be awarded this unique title and will continue to serve our guests in the best way possible, the Gettel way.
Contact Dealership
View Awards

5145 SW College Rd.

Ocala, FL

34474

Directions

By Type

Showing 801 reviews

July 18, 2024

The dealership is exactly like we as BMW owners have come to expect. Very nice experience. More

by shuler2.2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2024 -

BMW of Ocala responded

Thank you for your kind words! We're thrilled to hear that your experience at our dealership lived up to your expectations as a BMW owner. If there's anything else we can do to enhance your ownership experience or if you have any questions, please feel free to let us know. We're here to help!

July 18, 2024

I am updating my initial 5 star review to 1 star as I am very dissatisfied now due to the promise, their 'We Owe' in my signed contract that they refuse to honor now. They promised to get me another key fob More

by Patti
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cesar Estrada
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2024 -

BMW of Ocala responded

Thank you for sharing your experience with us! We're delighted to hear that Cesar provided you with exceptional service during your car buying journey. Your recommendation means a lot to us. If there's anything else we can assist you with, please don't hesitate to reach out. Safe travels in your new car!

Sep 19, 2024 -

Patti responded

I am updating my initial 5 star review to 1 star as I am very dissatisfied now due to the promise, their 'We Owe' in my signed contract that they refuse to honor now. They promised to get me another key fob, only one came with the car & now that I got a quote from Audi for the fee-they refuse to honor the agreement. I am even willing to pay for the programming fee which is two hundred dollars. I just expect them to honor the 'We Owe' in the contract for the price of the fob. Very disappointed in the blow off I am receiving.

July 17, 2024

BMW Ocala service is always top notch. Emanuel T. always super professional and goes above and beyond. Thank you so much for great service. More

by T. Rubio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2024 -

BMW of Ocala responded

Thank you for your kind words! We're delighted to hear that Emanuel consistently provides you with top-notch service. It's our pleasure to go above and beyond for our valued customers, and we truly appreciate your recognition of our efforts. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to welcoming you back for your next service visit!

July 17, 2024

Entire experience with this dealership has been excellent, from purchase to service as well as help with electronic setups in between. More

by jarline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malcolm Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Weiss
Report | Print
Jul 18, 2024 -

BMW of Ocala responded

We're thrilled to hear that your entire experience has been excellent! From your purchase to our service and assistance with electronic setups, we strive to provide exceptional support at every step. Thank you for choosing us, and please don't hesitate to reach out if there's anything else we can do for you. We look forward to continuing to exceed your expectations in the future!

July 16, 2024

I am always treated with respect by all, especially By Robert Czaplicki (Service Advisor). Very Happy have bought 3 cars to date. More

by Berardi.pac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2024 -

BMW of Ocala responded

It's wonderful to hear about your positive experiences with Robert as your Service Advisor! It sounds like he's made a lasting impression with his respectful and attentive service. Thank you for your loyalty as a customer—we truly appreciate your continued trust in us. Looking forward to serving you again in the future!

July 16, 2024

BMW of Ocala and Cesar Estrada provided a very efficient, stress-free car buying experience! I recently purchased a BMW X5 and it was the easiest process! Normally I dread the car-buying experience but the c More

by nikkiplymale4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Estrada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2024 -

BMW of Ocala responded

Thank you so much for sharing your experience with us! We're thrilled to hear that Cesar and our team provided such an efficient and stress-free car buying journey for you. It's fantastic to know that our customer service and professionalism made such a positive impression, even leading you to switch from your original choice to a BMW X5. Enjoy your amazing new car, and please don't hesitate to reach out if there's anything else we can assist you with in the future. Safe travels!

July 15, 2024

This was by far the best car buying experience I’ve had. James was wonderful. Very easy to work with. Frank who I believe was the manager was great as well. Overall experience was an A+. More

by Tsnowglf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Gangapersaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Niedermayer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank.
Report | Print
Jul 15, 2024 -

BMW of Ocala responded

Thank you for your fantastic review! We're thrilled to hear that this was the best car-buying experience you've had. It's great to know that James and Frank made the process easy and enjoyable. Your A+ rating means a lot to us, and we look forward to serving you again in the future!

July 15, 2024

It was a last minute appointment for service and they still gave me a loaner car. More

by rsmith850
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 15, 2024 -

BMW of Ocala responded

Thank you so much for your review! We are so glad you enjoyed your visit and that we had a loaner car available for you on short notice! We look forward to working with you again soon.

July 15, 2024

All of the staff has been great but my service manager Brent Gustafson has been exceptional to work with. I am a demanding customer and he has the patience and experience to make everything go smoothly. More

by gstannard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2024 -

BMW of Ocala responded

Thank you for sharing your experience with us! We're delighted to hear that Brent has provided you with exceptional service. We take pride in having a team that goes above and beyond to meet our customers' needs, especially for those who have high expectations like yourself. We'll be sure to pass along your appreciation to Brent and the rest of our staff. If there's anything else we can do for you, please don't hesitate to let us know.

July 15, 2024

This is my sixth or seventh (I’m losing count here…lol) BMW from this dealership. I wouldn’t go anywhere else. Honest, professional, fair and ethical business dealings every time. More

by Deb.manos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2024 -

BMW of Ocala responded

Thank you so much for your loyalty and kind words! We truly appreciate your continued trust in us over the years. It's always a pleasure to serve customers like you who appreciate honest and professional business practices. We look forward to many more years of providing you with excellent service and helping you find the perfect BMW. If there's anything else you need, please don't hesitate to reach out.

1
...
9
10
11
...
81