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BMW of Norwood

Norwood, MA

Overview
Reviews
Vehicles
4.7
1,775 Reviews
Call Dealership (781) 816-2389
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918 Providence Hwy

Norwood, MA

02062

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Showing 1,775 reviews

April 04, 2026

Always had great customer service from the service advisor Daniel drinkwater above and beyond as always More

by gleung67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel drinkwater
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Apr 05, 2026 -

BMW of Norwood responded

Hello, thank you for your kind review; we are happy to pass along your comments to Daniel at BMW of Norwood! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 04, 2026

was able to pinpoint my concerns and explained it very well also Carlos thank you More

by tone1401
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Vasquez 5 stars
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Apr 05, 2026 -

BMW of Norwood responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Norwood. If you're ever in need of more help, please let us know!

April 03, 2026

I really appreciated them; they were very professional and respectful. I think I'll go back to exchange my car. Thanks again. More

by Raymond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Archer, Natasha Diaz
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Apr 06, 2026 -

BMW of Norwood responded

Hi Raymond, your satisfaction is our top priority. If you have any further questions, please give us a call. We're always happy to help!

April 02, 2026

I had a pleasant experience there for my car maintenance. Douglas did very professional work for me . More

by Bill wang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas RJ Daugherty
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Apr 03, 2026 -

BMW of Norwood responded

Hello Bill, we're happy to hear you had such a positive experience with Douglas. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 02, 2026

Excellent service from Tony. He does his job well and is extremely knowledgeable. I highly recommend him. More

by chrisrob
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Kotopoulos
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Apr 03, 2026 -

BMW of Norwood responded

Hello, thanks for your praise and kind comments about Tony. Thanks again for the recommendation, and have an amazing day!

April 02, 2026

very professional and knowledgeable staff, made the buying experience easy and enjoyable! I would highly recommend! More

by jdkaplan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
pavlo hoshevsky, Natasha Diaz
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Apr 03, 2026 -

BMW of Norwood responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 01, 2026

Everyone there was amazing We worked with Christopher and he so helpful and explained everything More

by SPOILEDBRATOF3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
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Apr 03, 2026 -

BMW of Norwood responded

Hi, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.

April 01, 2026

I had to wait 4 hours for a 2 1/2 hour appointment no one updated me I was told there was no loaner 4 hours to change 4 tires that’s unacceptable More

by marline29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamie
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Apr 03, 2026 -

BMW of Norwood responded

We sincerely apologize for the extended wait time during your recent visit. We understand how frustrating it must have been to spend 4½ hours at the service center for what was expected to be a much shorter appointment. While tire replacements are typically completed within a shorter timeframe, there are occasions where unforeseen delays, such as additional vehicle inspections, shop workload, or equipment availability, all of which can impact service time. That said, your experience does not reflect the level of efficiency and service we strive to provide at BMW Norwood service center. We appreciate your feedback, as it helps us identify areas where we can improve. We will be reviewing this situation with our service team to ensure better time management and communication moving forward. Please feel free to contact us directly at your convenience at jheskett@Group1Auto.com. Jeremy Heskett Service Director - BMW of Norwood

March 29, 2026

Very modern and technically efficient. . Very friendly service and started the service right at the time of appointment. Informed as to what May need service attention in the future. More

by thomasmorey09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Henry service dept.
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Mar 30, 2026 -

BMW of Norwood responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 26, 2026

Was a great experience for my oil service! The price for service is reasonable for dealer shop More

by galfin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Haskett
Report | Print
Mar 28, 2026 -

BMW of Norwood responded

Hello Galfin, we really appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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