Back

BMW of Norwood

Norwood, MA

4.7
1,801 Reviews

918 Providence Hwy

Norwood, MA

02062

Directions

By Type

Showing 1,801 reviews

June 07, 2026

Love this place and the people. Always courtesy with a smile. Love my Dan D.thank you for your willingness of giving my vehicle the attention it needs. More

by ktg1only
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Drinkwater
Jun 08, 2026 -

BMW of Norwood responded

Hi, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

Jun 14, 2026 -

ktg1only responded

For the all the yers i’ve been using BMW. I started out with one or more service personnel but my far most best one is Dan. He answers my request for service in the same hour and see that my vehicle has all the required recommended services are brought to my attention. And then comes my girl Theresa. Always a warm greeting, love the vibe. Keep them and give the a raise. Or I’m not coming back. B-). Thank you Kathryn

June 05, 2026

Always a solid service - great explanations of what is wrong with detailed video of the specifics, and trustworthy recommendation of which services are critical vs which can wait. A+ More

by j.a.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RJ
Jun 07, 2026 -

BMW of Norwood responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 04, 2026

Sales person Manny was excellent. As well as BMW Genius Cole. Both were truly professional. Cole certainly knows everything there is to know about any BMW. And Cole was very helpfu More

by Cdwyer5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manny Menasha
Jun 06, 2026 -

BMW of Norwood responded

Hi, we're happy you found Manny to be so supportive during your experience here at BMW of Norwood. Please don't hesitate to reach out if there's anything additional we can do for you.

June 01, 2026

Inspection was not as expected. I have to provide pics for problem for recheck and also car was not at all cleaned properly More

by sai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Archer, Natasha Diaz
Jun 04, 2026 -

BMW of Norwood responded

Thank you for your feedback. We take all customer concerns seriously and strive to provide accurate inspections and quality service. Regarding the cleanliness concern, we apologize if the vehicle was not returned in the condition you expected. This is not the experience we aim to provide. Please contact us directly so we can review the matter and work toward a satisfactory resolution. We appreciate your business and the opportunity to address your concerns. Kind regards, Jeremy Heskett BMW Norwood - Aftersales Director (781) 278-1441 jheskett@group1auto.com

May 31, 2026

This dealership is dependable and easy to deal with. I love how the BMW cars drive. More

by jmcasey55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger Laferrara , Alex Archer, Natasha Diaz
Jun 02, 2026 -

BMW of Norwood responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!

May 31, 2026

Great experience everytime I go. Hayk always gets me an appt for service when needed and informs me of what work is needed to be done. They are always up front and transparent with m More

by Hockeymom1494
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hayk, Alex Archer, Natasha Diaz
Jun 02, 2026 -

BMW of Norwood responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

May 30, 2026

I brought my car in for service. Everything went extremely smooth and the car was completed as promised. Sean was fantastic. More

by Brandon
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean in service
Jun 02, 2026 -

BMW of Norwood responded

Brandon, we're happy you found our staff to be so supportive during your experience here at BMW of Norwood. If you have any further questions, please give us a call. We're always happy to help!

May 29, 2026

Great service & great service advisor ,Douglas always goes above and beyond. Can always stop in for an oil change & they’ll take care of you More

by smittyjunkmail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Daugherty
May 31, 2026 -

BMW of Norwood responded

Hi, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!

May 28, 2026

Natasha Diaz was very amiable and easy to communicate with. She was very attentive to my needs for a car. Paul was also very nice and extremely helpful going over the functionality of the car. More

by eddepierro
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Paul, Natasha Diaz
May 30, 2026 -

BMW of Norwood responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Norwood. If you have any further questions, please give us a call. We're always happy to help!

May 28, 2026

The totaled truck our car to Norwood BMW and didn't say anything to the office, just left the car somewhere in the parking lot and left. After my husband called N. BMW they went looking all around in their More

by JMW & JEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas & Jennifer
May 30, 2026 -

BMW of Norwood responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!