BMW of Norwood

Carlos was very responsive and accommodating. Theresa is always great as well!! 15 words min Theresa is always great as well!! 15 words min More

Theresa in Service was excellent, car was delivered quickly, clean and all service was complete. Again, excellent. quickly, clean and all service was complete. Again, excellent. More

I was charged $119 for a vehicle check on 9/11/2023. In the description Tires were part of the inspection but clearly not tire pressure. Today my tire pressure monitor goes off, both front tires were In the description Tires were part of the inspection but clearly not tire pressure. Today my tire pressure monitor goes off, both front tires were 31 psi, supposed to be 33 psi. Not too far off. Left rear 41 psi, right on target. Right rear tire 29….WOW the ball was clearly dropped. I get email after email about having a high end vehicle and the maintenance needs of the vehicle. I agree it is a high end vehicle too bad I didn’t receive high end care. Clearly I don’t share the experience of others and the stellar service they’ve received. I also purchased the wheel and tire package when I bought the vehicle. I purchased the vehicle from BMW Norwood used with a gouge in the rim. I didn’t see it until the paperwork was done and I was taking delivery. My salesman told me not to worry because I had the wheel and tire package and it can be addressed at some point. Not the case as BMW Norwood was nice enough to tell me they could repair it for $190 and that my wheel and tire package doesn’t cover what they deemed to be cosmetic. I wasn’t aware that missing material from a rim (M class) is considered cosmetic. Buyer beware! A lesson learned hard is a lesson learned well. Won’t be going back ever and I will tell anyone looking for a vehicle or service about my experience. More

Great staff, absolutely recommended to anyone who drives a bmw and wants their car to be looked at the professional standards!!! a bmw and wants their car to be looked at the professional standards!!! More

Carlos did a great job with the service. The latest experience was good and efficient The latest experience was good and efficient More

Great customer service and help with all matters. Very impressed with the service rep I worked with. Very impressed with the service rep I worked with. More

Very nice staff who are helpful and losten to what you are saying. They keep you uodated the whole time. are saying. They keep you uodated the whole time. More

Service was great. Host was great. Timing was good. Update on the car was good. Host was great. Timing was good. Update on the car was good. More

I have been servicing my X5 here for a long time. Staff is always nice and courteous. Ali my service advisor always takes good care of my car and I know I am always in good hands. I always feel I am Staff is always nice and courteous. Ali my service advisor always takes good care of my car and I know I am always in good hands. I always feel I am not just another customer but over time have built a good friendly trustworthy relationship which is often rare to find these days. More

Only needed inspection. Quick visit. Car doesn’t need service until late fall. Service advisor was nice. Quick visit. Car doesn’t need service until late fall. Service advisor was nice. More