BMW of Norwood

It is always a pleasure interacting with the employees at BMW Norwood. I’ve gotten stellar service with each of my service appointments. BMW Norwood. I’ve gotten stellar service with each of my service appointments. More

I recently brought my BMW to BMW of Norwood for its annual service and had an excellent experience. My service advisor, Carlos Vasquez, was outstanding from start to finish. He was professional, knowle annual service and had an excellent experience. My service advisor, Carlos Vasquez, was outstanding from start to finish. He was professional, knowledgeable, friendly, and took the time to explain everything clearly. I really appreciated his attention to detail and the way he made me feel like a valued customer. It’s clear that he takes pride in providing excellent customer service. I highly recommend Carlos Vasquez and BMW of Norwood for BMW service. It’s refreshing to receive this level of professionalism and personal attention. More

Friendly and professional people, always trying to help and make sure everyone is satisfied with the service and make sure everyone is satisfied with the service More

BMW of Norwood tried to scam me on a $2000 suspension service for something that was not even needed to be fixed. Went to an independent BMW shop to verify the issue that BMW of Norwood said it was (they service for something that was not even needed to be fixed. Went to an independent BMW shop to verify the issue that BMW of Norwood said it was (they said thrust arms bushings need to be replaced), however, an independent shop verified that the issue I was experiencing had nothing to do with the suspension at all. BMW Norwood didn’t even take any photos or have any evidence to show me the parts that needed to be repaired/replaced. Completely broke my trust, yet another BMW stealership. More

I encountered a courteous and attentive service personnel who make experience at this dealership really pleasant. who make experience at this dealership really pleasant. More

Doug was an excellent Service Advisor. He was friendly, knowledgeable and a good communicator. He went above and beyond to help facilitate my vehicle’s repairs. He kept me informed every s He was friendly, knowledgeable and a good communicator. He went above and beyond to help facilitate my vehicle’s repairs. He kept me informed every step of the way and made the entire service experience smooth and stress-free. I highly recommend Doug to anyone needing their car serviced at BMW of Norwood! More

I had an outstanding experience at this BMW dealership! From the moment I walked in, the entire team made me feel valued and genuinely cared for. They are professional, knowledgeable, and truly put their c From the moment I walked in, the entire team made me feel valued and genuinely cared for. They are professional, knowledgeable, and truly put their customers first. The whole process was incredibly efficient and fast, yet I never felt rushed. They took the time to answer all my questions, kept me informed every step of the way, and made everything as smooth and stress-free as possible. It’s rare to find a dealership that combines exceptional customer service with such efficiency. If you’re looking for a team that genuinely cares about their customers and goes above and beyond to provide a first-class experience, I highly recommend them. Thank you for making the entire experience so easy and enjoyable! More

Thank you BMW of Norwood service department. In the past, I had used other service centers for my 2007 650i. What brought me back to BMW of Norwood was the trust I have with Teresa and Jenny and In the past, I had used other service centers for my 2007 650i. What brought me back to BMW of Norwood was the trust I have with Teresa and Jenny and the mechanics. My vehicle was properly diagnosed, and given a well recorded video from the mechanic showing the defects. Teresa and Jenny kept me well informed of the repairs and costs associated with it. The communication was amazing, I highly recommend using BMW of Norwood service center More

Carlos put things together quickly explain things to me being layperson. He was like orchester leader. He explained everything in end. HE focused what I needed for this service . being layperson. He was like orchester leader. He explained everything in end. HE focused what I needed for this service . More