BMW of Norwood

I had a great experience with the service team at Norwood BMW. The entire process was smooth and hassle-free. The service was excellent, and the staff was professional, friendly, and attentive throughout the BMW. The entire process was smooth and hassle-free. The service was excellent, and the staff was professional, friendly, and attentive throughout the visit. They kept me informed and made sure everything was taken care of properly. I really appreciate the quality of service and customer care. I’ll definitely be coming back to Norwood BMW for my future service needs. Highly recommended! More

Incompetence, lies, and poor communication; First let me start with this…yes BMW's are expensive cars, so yes they are expensive to fix (especially as they age)…that is why most of us buy the overpriced me start with this…yes BMW's are expensive cars, so yes they are expensive to fix (especially as they age)…that is why most of us buy the overpriced extended warranties, for peace of mind if we keep the car a while. I own a 2020 X7 I bought pre-owned from BMW Norwood (Group 1), along with the top tier extended warranty (or was told it was). Last year I brought the car in for a knocking noise from the front, the 3rd or 4th time I had been to BMW Norwood for this issue. We replaced various components, and the knock would come back. On this visit I was told I needed a new tension strut (thrust arm)…and that it would not be covered under warranty (big surprise). Having spent considerable cash with BMW Norwood already, I felt it was time to visit an independent shop for these non-warranty items (so basically everything that actually goes wrong with these cars). They replaced the tension arm at a cost FAR below BMW Norwood, and the noise was fixed. Fast forward to just over a week ago. A noise was back in the front of the car. Hoping maybe this was the time…the 1% time my super double platinum warranty would actually cover something, I brought the car to BMW Norwood. They heard the noise, but the quote from the tech was "everything was tight," so he suggested that since I had one OEM tension strut and one OE…that could be the cause, and to replace both (to start there). Of course silly me…they were not covered as I knew from previous visits. I had them button up the car and left to book my independent shop. The next day I get a text from BMW Norwood (Group 1) asking me to take a survey. I replied that I don't like to leave reviews if I don't have anything nice to say. This is when their "Service Manager" got involved. She asked why so I gave her the whole story above. She "looked into it" and it was a miracle…the tension struts are now covered under my warranty. I bring my car back in. At drop-off, it is confirmed that the part will be replaced and I only owe my $250 deductible…wow, this must really be my lucky day! Around 3:13pm (I dropped the car off at 8:00AM) I get an email from the "Service Manager" stating that she actually did not review the notes from my last visit, or speak with the tech…and that since I had already replaced one of the tension struts at the independent shop (which was an aftermarket part), and that BMW can only replace tension struts in pairs…they cannot file a warranty claim because they can only replace genuine brand parts. Now the aftermarket part did not fail…it was the one on the other side, but because of their "policy" they would only replace both. She said the total for the work was $2,444.50 "plus tax" but she would only charge me 50%. Thanks! So not only were the tension struts supposed to be covered last year (a full pair) when I came in (and was told that they were not), so I had to spend hundreds at the independent shop…but now because of that mess up (by BMW Norwood), my now-needed warranty item still can't be covered and I need to pay another $1,222. So if you're keeping track, I would now be out of pocket over $2,500 for parts that should have been covered with a $250 deductible in the first place. I had them button up my car and left. Two final points 1) last time I had an oil change from there, when I got home my car dumped the entire oil content of its engine on my driveway due to a screw-up by them installing my oil filter. 2) I needed new tires, I wanted to switch from the run flats to traditional tires, the "service manager" said they don't do that. Today when I dropped off the car for the suspension issue, I was told they actually would do that! If you have money to burn, time to waste, want a firm that does everything in their power to not honor a warranty…and really love dealing with utter incompetence then I would fully recommend BMW of Norwood (Group One), and make sure you request the "Service Manager" More

Was a great experience. The repairs were done swiftly and correctly. Sean was an excellent advisor and deserves an immediate promotion. Thanks again for servicing my vehicle The repairs were done swiftly and correctly. Sean was an excellent advisor and deserves an immediate promotion. Thanks again for servicing my vehicle! More

Hayk the service associate was exceptional, he kept us informed about our car progress through out the day and was there to greet us when we returned. Everything was throughly explained regarding our serv informed about our car progress through out the day and was there to greet us when we returned. Everything was throughly explained regarding our service and we were on our way home by 5pm . We appreciated the video from the service tech it was very helpful . More

We were very pleased with our service appointment. Sean was very helpful. He also was able to fit in more repairs on a short notice. This saved us another visit(s). Sean was very helpful. He also was able to fit in more repairs on a short notice. This saved us another visit(s). More

Solid support for our 2021 M440. Why do you have a 15 word minimum, seems counterproductive. Why do you have a 15 word minimum, seems counterproductive. More