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BMW of Mountain View

Mountain View, CA

4.7
1,091 Reviews
Being of the largest BMW dealerships in Silicon Valley, BMW of Mountain View is the premier destination for all new and pre-owned BMW cars and SUVs. Located in Mountain View at the corner of Grand and El Camino Real, our showroom is easy to find! With an extensive inventory of both new and pre-owned BMW cars and SUVs for sale, and a large selection of other premium pre-owned vehicles for sale, we are sure to have the perfect vehicle for you! Check out our website or visit BMW of Mountain View in-person and find your prefect car or SUV today!
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150 East El Camino Real

Mountain View, CA

94040

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Showing 1,091 reviews

September 23, 2021

The sales and service are both good, Wayne Chen, Joe Wahler, PJ, Kevin. I highly recommend! More

by jen f.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Chen, Joe Wahler
Sep 26, 2021 -

BMW of Mountain View responded

Hi, thanks so much for the warm recommendation of the team here at BMW of Mountain View. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 20, 2021

Nothing but a scam, car salesmen who get their commission and move to other places of employment, so they are not there to uphold the commitment of maintenance or warranty agreements. Then it becomes a he s More

by tmc
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
All of them, sales. Service workers are great and hard working.
Sep 26, 2021 -

BMW of Mountain View responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (650) 200-0149 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

September 20, 2021

The process was easy and quick. My advisor, Marc Nappi is friendly and efficient. The loaner process was very easy to navigate. More

by susanu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Nappi
Sep 20, 2021 -

susanu responded

I have been a customer of BMW of Mountain View for years. They always provide great service.

September 20, 2021

We towed a new Airstream from NC with our 2019 X5, experiencing trailer light problems. Just to make sure the X5 was not the problem we took it to BMW of Mountain View for a checkup. The service advis More

by Kater
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Ossello
Sep 26, 2021 -

BMW of Mountain View responded

Hi Kater, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

September 20, 2021

BMW of Mountain View has consistently solved complex problems with my car. And they always road-test the vehicle to confirm the fix. More

by williamgdunn650
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne
Sep 26, 2021 -

BMW of Mountain View responded

Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

September 17, 2021

Lightkim Quach look for her best servicer ever. Thank you again my family loves the white honda accord. More

by Fidel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lightkim Quach
Sep 23, 2021 -

BMW of Mountain View responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

September 15, 2021

Nice new building, friendly advisor, easy and smooth process from dropping off car to picking up loaner. More

by Victor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Simental
Sep 17, 2021 -

BMW of Mountain View responded

Hi Victor, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 14, 2021

The service advisor Mr. Wayne Chan was very friendly and professional. However, the person who helped me with loaner’s car was not as professional, and did not email me the documents I signed. More

by teresa_lin
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Chan
Sep 16, 2021 -

BMW of Mountain View responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 14, 2021

The service was booked for the next day, the car was ready to pick up when promised and everything was taken care of. 100% service visit! More

by sjdebolts
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Branden Casey
Sep 16, 2021 -

BMW of Mountain View responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 13, 2021

Mtn View BMW did a great job with customer service and car maintenance. I waited for the work to be completed which was 2 1/2 hours as my assigned advisor quoted. More

by Silv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Branden Casey
Sep 16, 2021 -

BMW of Mountain View responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

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