BMW of Mountain View

I am satisfied with my CPO 2024 BMW X5, but I am very disappointed with the after-sales service I received from Bram at Mountain View BMW. I initially requested a quote through the dealership's websit disappointed with the after-sales service I received from Bram at Mountain View BMW. I initially requested a quote through the dealership's website, and Bram contacted me. However, after the sale was completed, his communication and follow-up were extremely poor. I contacted him several times regarding warranty coverage, documents, and other questions about my vehicle. Many of my messages went unanswered, and even when he responded, he often failed to follow up. I was left having to chase him repeatedly for information. When I finally expressed my frustration, I received various excuses rather than the professional service and accountability I expected. Buying a vehicle is a significant investment, and customer service should not end once the sale is completed. I am happy with my X5, but my experience with Bram has been very disappointing. Based on my experience, I would not recommend him to customers who expect reliable communication and proper after-sales support. I hope Mountain View BMW management takes this feedback seriously and improves its customer service after the sale. More

It was a pleasure working with Kyle Ossello. I also work at dealership and know how hectic it gets. He was very professional and feel took good care of me dealership vehicle I brought in for rep I also work at dealership and know how hectic it gets. He was very professional and feel took good care of me dealership vehicle I brought in for repairs. More

We were so impressed with the kindness and professionalism of all the staff we interacted with. The car we went to look at was pulled up and ready to go for us when we got there. Although it professionalism of all the staff we interacted with. The car we went to look at was pulled up and ready to go for us when we got there. Although it was a very busy Saturday, the staff took their time with us as though we were most important. The only reason I gave the facilities four stars instead of five was because it was so cold in the sales office. More

The most remarkable and respectful staff. Level of respect and knowledge for both technical services and customer care is exemplary. The confidence level and quality of service is outstandin Level of respect and knowledge for both technical services and customer care is exemplary. The confidence level and quality of service is outstanding and the service has been excellent. Kevin Tran is highly recommended EC and most likely all the rest of the staff. Great place to do business when it comes to for car repairs and maintenance. More

Purchasing was a really smooth experience. They have a well oiled machine. We will definitely come back to the dealership for our next BMW purchase. They have a well oiled machine. We will definitely come back to the dealership for our next BMW purchase. More

We purchased a certified pre owned car from Ibrahim. He was very helpful, efficient, and friendly. He went above and beyond to provide an excellent product and speed the process along. It was a low pres He was very helpful, efficient, and friendly. He went above and beyond to provide an excellent product and speed the process along. It was a low pressure sell. We walked a way with a beautiful car and felt we got a good deal. Livia from finance was also very friendly and listened to what we had to say and met our requests. Compared to all of our previous experiences this seemed like a very ethical and service oriented culture. More

Rushd from BMW of Mountain View gave me an excellent purchase experience. He was responsive, transparent about pricing, and helpful throughout the whole process. Would work with him and BMW of Mountain purchase experience. He was responsive, transparent about pricing, and helpful throughout the whole process. Would work with him and BMW of Mountain View in the future. More

Exceptional service by Wayne n thevteam. They did an amazing job servicing my vehicle and being flexible with my schedule. Thank you team!! They did an amazing job servicing my vehicle and being flexible with my schedule. Thank you team!! More

They were professional and responsive to our needs. The negotiation was smooth and I got what i wanted The negotiation was smooth and I got what i wanted More