BMW of Mountain View

The service rep did an excellent job and kept me informed me of everything needed about the job after my dropped my car for service. The only problem I had was the loaner arrangement in the scheduling sy me of everything needed about the job after my dropped my car for service. The only problem I had was the loaner arrangement in the scheduling system. I scheduled my service in the evening for an open slot the day after. When I arrived at my appointment, I was told there is no loaner available. They arranged a Lyft shuttle for me which was OK for me. But the feedback mechanism to the user shall be fixed if the loaner is not available or cannot be arranged in the given time. More

Sale manager ,who is Johnny Vo and sale man Sean help us the get the deal done this is an excellent dealer in the bay area the get the deal done this is an excellent dealer in the bay area More

The places is a very nice and friendly place, nice cars show room and the staff are really amazing! Sean is a nice guys who helped me since my first visit, showed me cars, explained many features on them show room and the staff are really amazing! Sean is a nice guys who helped me since my first visit, showed me cars, explained many features on them and helped on my decision! More

While I have serious reservations on the quality (Lemon) of our 535 Turismo and the Service Department reservation desk rarely assess if a loaner car will be required (I klive in Half Moon Bay), the service of our 535 Turismo and the Service Department reservation desk rarely assess if a loaner car will be required (I klive in Half Moon Bay), the service reps have been excellent (Devin MIller being most recent) More

Sales associate Michael Xie was really helpful during the process of looking for a new car. We went home with the exact car we wanted! process of looking for a new car. We went home with the exact car we wanted! More

Helpful and honest. Bought the car and noticed it had a leak, they took care of it no questions asked. Bought the car and noticed it had a leak, they took care of it no questions asked. More

I would recommend this dealer for sure they are very helpful and have good customer service there staff is very nice and helpful! helpful and have good customer service there staff is very nice and helpful! More

Very good service , the receptionist and the service rep are friendly and professional. Thanks for your help! are friendly and professional. Thanks for your help! More

Knowledgeable, friendly and professional staff, which made the experience easy and fun. And the dealership looks amazing. made the experience easy and fun. And the dealership looks amazing. More

Without a doubt the best customer orientated dealership I've ever been in and I'm 67 and been in plenty. From the moment I walked in to the moment I left and even after I got home they showed a sense for h I've ever been in and I'm 67 and been in plenty. From the moment I walked in to the moment I left and even after I got home they showed a sense for how important I, the customer, is! Furthermore I wasn't going in to buy a car I already had bought it and was coming in to pick it up. Talk about after sale service exceptional. Johnny Yo and Sean Fakhrale.....you blew ne away! The guy who taught me the how the car works was exceptional as well although I can't remember his name off the top of my head. He was equally as great. More