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BMW of Mountain View

Mountain View, CA

Overview
Reviews
Vehicles
4.7
1,100 Reviews
Being of the largest BMW dealerships in Silicon Valley, BMW of Mountain View is the premier destination for all new and pre-owned BMW cars and SUVs. Located in Mountain View at the corner of Grand and El Camino Real, our showroom is easy to find! With an extensive inventory of both new and pre-owned BMW cars and SUVs for sale, and a large selection of other premium pre-owned vehicles for sale, we are sure to have the perfect vehicle for you! Check out our website or visit BMW of Mountain View in-person and find your prefect car or SUV today!
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150 East El Camino Real

Mountain View, CA

94040

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Showing 1,100 reviews

June 22, 2023

The service was good but it took more than expected. At the end the offer me a ride for picking up the car. I appreciated that More

by gaedam83
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Casey Branden
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Jun 26, 2023 -

BMW of Mountain View responded

Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

June 20, 2023

Brandon Casey and Joe Wahler go above and beyond to provide the most incredible service to a very loyal BMW customer. When I have a concern they address it immediately and provide me with never ending More

by Vicki.wagner7054
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Casey Joe Wahler
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Jun 23, 2023 -

BMW of Mountain View responded

Hi Vicki, we're happy to hear you had such a positive experience with our team! If you need more help, our team is available to talk -- safe travels!

June 19, 2023

Marc is really helpful and understand my issues and concerns. Willing to help within his scope. More

by Alan
Recommend Dealer
Yes
Employees Worked With
Marc
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Jun 22, 2023 -

BMW of Mountain View responded

Hi Alan, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

June 16, 2023

My dealer Abdul Moneer was really good and very helpful. He made sure I was well taken care of More

by Mcuret
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moneer Abdul, finance person
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Jun 19, 2023 -

BMW of Mountain View responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 15, 2023

That's a great service experience as we got before, include schedule, drop off and pick up process More

by cui.guangguo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Hong
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Jun 19, 2023 -

BMW of Mountain View responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 15, 2023

Friendly and efficient service overall. But the service desk was not responsive. There was a wrong charge on the service and we have contacted them many times by sending emails, left voice More

by min.zhu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Osello
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Jun 19, 2023 -

BMW of Mountain View responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.

June 15, 2023

Friendly staff very professional Hugo Cardenas was excellent in accommodating my car service, I highly commend him give him a raise, he deserves it More

by Menéndez José
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo Cardenas
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Jun 15, 2023 -

Menéndez José responded

Hugo Cardenas is very professional in handling the service needs of my BMW he was meticulous going over about what was done to the car and explained very clearly

Jun 15, 2023 -

Menéndez José responded

Great service excellent staff

June 15, 2023

I had a fantastic experience with BMW of Mountain View that provided great and responsible service. From the moment of reservation to the end of the journey, their professionalism was outstanding. Special More

by samira golsefid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo
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Jun 19, 2023 -

BMW of Mountain View responded

Hi Samira, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!

June 14, 2023

I had an extensive services done in Mountain View BMW dealership for my X1 on June 9th. I had a very positive experience with my advisor Wayne Hong who is very knowledgeable about the cars and super help More

by Iris C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Hong
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Jun 15, 2023 -

BMW of Mountain View responded

Hi Iris, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 12, 2023

Wayne, our customer service representative went way above and beyond expectations on my X1 repair. More

by DC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne
Report | Print
Jun 15, 2023 -

BMW of Mountain View responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

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