BMW of Mountain View

Wayne Chen is the best service advisor at BMW. He took great care of my vehicle and was very quick with turnaround. I have been coming to him for several years now; strongly recommend! He took great care of my vehicle and was very quick with turnaround. I have been coming to him for several years now; strongly recommend! More

BMW and BMW of Mountain View provided me with top notch customer service. They go above and beyond when you need assistance. Had a tire issue with my i4, which doesn’t come with a spare due to the “no flat customer service. They go above and beyond when you need assistance. Had a tire issue with my i4, which doesn’t come with a spare due to the “no flat tires”. I guess the tire for my car is on short supply but they said they had one. The gentleman wanted to physically see it before he could say he actually had it. I received a call minutes later that they had the tire. At that point I asked if he would hold it for me and he gladly said “sure thing”. Not knowing how to get my car to the shop he informed me to call BMW roadside assistance to pick up the car.. My car was picked up within an hour and arrived at the dealership where I received another call from them that they had the car. The gentleman let me know that they would gladly fix it but did not have a tire in stock. Of course they did not have it because the guy before held it for me. I informed the gentleman of the person I talked to earlier and he reached out to verify he had in fact held the tire for me! I also wanted them to check the protective plate underneath, due to the speed bump I scraped on with the low tire from the day before. After about two hours they sent me a video of the review from under my car. Showed the protective plate, shocks, tires, and other components. They sure did a over the top review and I had a video of the whole thing! They then set me up a shuttle to get back to the dealership and I was reunited with my car shortly after. I did not have to worry about a single thing throughout the whole process and I really feel like the service was some of the best I have ever received! I will also mention that the tire and wheel protection I paid for with the car paid off, as I only paid a small deductible for the tire. From start to finish the whole process was simple and easy. I still can’t believe it was so easy to have a tire changed! Thanks for the EXCELLENT customer service BMW of Mountain View! I will be returning to your location in the future! The only down side that day was the drive home in rush hour traffic but when your sitting in your BMW it’s still not that bad;). Absolutely love my BMW! More

This was truly a great car buying experience. The total dealership effort was top notch and with great attention to details. I went in to just take a look at a vehicle and decided to move forward The total dealership effort was top notch and with great attention to details. I went in to just take a look at a vehicle and decided to move forward based on the quality of the vehicle and the helpfulness of the dealership staff. The car is an excellent purchase. Thank you! More

We enjoyed the purchase experience at the Mountain View BMW. The reason why I didn't give 5 start review is because I feel they are understaffed for the accounting department. We waited for 4 plus hours to BMW. The reason why I didn't give 5 start review is because I feel they are understaffed for the accounting department. We waited for 4 plus hours to get the paperwork completed. More

From night drop to pick up, I was provided with first class service. Kevin, the advisor, was professional and easy to work with. He kept me informed and was very patient answering all my questions. class service. Kevin, the advisor, was professional and easy to work with. He kept me informed and was very patient answering all my questions. Definitely going back for future services. More

I am happy with Wayne Chan as my advisor. The service is done well and on time The service is done well and on time More

This is my second BMW and I have always had service done at BMW of Mountain View. This experience, like all the rest, was excellent! They were able to sneak me in day of due to a service light that went on. at BMW of Mountain View. This experience, like all the rest, was excellent! They were able to sneak me in day of due to a service light that went on. Kevin, my service rep, was extremely professional, friendly, and kept me informed with the work that was being performed and when my car would be available for pickup. More

Hugo went above and beyond in helping me fixing my car. He was really patient and took care of every problem on my car. The service department was great, but I wish I could say the same thing about the sal He was really patient and took care of every problem on my car. The service department was great, but I wish I could say the same thing about the sales department that sold us a car with so many preexisting problems, but thanks to AutoNation warranty and Hugo’s effort, we got it all sorted out. More

Wayne was very helpful and completely accommodated my schedule. I was out of town and he sent detailed texts keeping me up to date. schedule. I was out of town and he sent detailed texts keeping me up to date. More

not cheap, but very high end service. include transportation solution for any case, and external car wash include transportation solution for any case, and external car wash More