BMW of Mountain View

I was there for maintenance service. Specifically, I asked about extended care service packages and the extended warranty packages. The adviser Kevin was very patient and explained every Specifically, I asked about extended care service packages and the extended warranty packages. The adviser Kevin was very patient and explained everything about the packages, including the included services, prices and recommendations. It was very informational and helpful! More

Clear communication and accurate price quotation. Speed of service to replace my wiper blades was fast. Speed of service to replace my wiper blades was fast. More

Booked for an issue with my i4 two weeks in advance. Was called a few days before saying service is not needed even though I specified it was for a sunroof issue and inspection On the day, was told th Was called a few days before saying service is not needed even though I specified it was for a sunroof issue and inspection On the day, was told there are not enough EV certified techs and it could take up to a week, despite giving lots of notice with the booking… on the plus side they manage to squeeze it in and it was “done” within 2 days. “Done” because the issue was gone on the day I got the car back, but came back the day after. Seemed like a quick fix to get me out of the door. More

Service rep Wayne Chan was great. Identified our problem (rodents) and got the wiring fixed and service done same day. Identified our problem (rodents) and got the wiring fixed and service done same day. More

It is clean and dealer is nice and patient. The dealer also helped me drive the car to my house. The dealer also helped me drive the car to my house. More

Great friendly people. Willing to work with me to get what I need. Wish they had more inventory. Willing to work with me to get what I need. Wish they had more inventory. More

Eric Peng was my sales representative and I had a great experience. He is courteous and very knowledgeable. I appreciate his excellent service and I will continue to do business with Eric in the future. Th experience. He is courteous and very knowledgeable. I appreciate his excellent service and I will continue to do business with Eric in the future. Thank you! More

Excellent service, really appreciated the video walkthrough that was shared, and the Lyft pickup/dropoff that was arranged, too. walkthrough that was shared, and the Lyft pickup/dropoff that was arranged, too. More

Kevin worked for my car and he was very kind and patient to listen and comment on my concerns. Also he suggested all possible ways I could take. Very pleasant experience to work with and he made all the ser to listen and comment on my concerns. Also he suggested all possible ways I could take. Very pleasant experience to work with and he made all the service processes on right way and time. Felt very comfortable. Also helped me to schedule next visit and introduced all the convenient ways to reach the service of BMW Mountain View. Very clear and efficient communication with customer level. Hope to continue to work with Kevin Tran. More

I appreciated the upfront one price as well as the straight forward communication. The facility is beautiful and the staff are consummate professionals with attention to detail and honesty in their de straight forward communication. The facility is beautiful and the staff are consummate professionals with attention to detail and honesty in their deals. More