BMW of Mountain View

Good service for oil change, efficient or convenient shuttle service before and after service down. shuttle service before and after service down. More

Branden and his team were fantastic. They had a (brand new!) X3 loaner waiting for me and took care of the recall issues and break replacement. I was already at work when the job was fin They had a (brand new!) X3 loaner waiting for me and took care of the recall issues and break replacement. I was already at work when the job was finished the following day, and they allowed me to return the loaner on my way to work the following day. A+ service. Thanks Brandon! More

Booked an urgent appointment for problems to start the car, but on the day of the appointment the car would not start at all. BMW Mountain View represented by Wayne were very accommodating and moved my sl car, but on the day of the appointment the car would not start at all. BMW Mountain View represented by Wayne were very accommodating and moved my slot to the next day after I got the car towed to the garage. They quickly characterized the issue as a faulty starter and had the car running as good as new the next day - and the repair was below the budget is feared since its a BMW ... They also did a free inspection on the car and sent the video to me which was great, and also nice to see beneath the car which I something don't see otherwise! More

Good first impression as this was my first time at this location. Efficient and quick service once I arrived. Friendly staff. Advisor explained what was needed and gave package price. Service center was ve location. Efficient and quick service once I arrived. Friendly staff. Advisor explained what was needed and gave package price. Service center was very nice inside. More

I have been going to BMW of Mountain View exclusively for service for my last 2 BMWs over the last 6 years. This service center is a well-oiled operation, and what really sets it apart is the excellent Servi service for my last 2 BMWs over the last 6 years. This service center is a well-oiled operation, and what really sets it apart is the excellent Service Advisors, who always provide VIP-level service. I most recently worked with Hugo Cardenas, who went beyond to make sure my car was ready in time for the holidays, even though the turnaround was super tight on all the repairs. Hugo and Wayne are my go-to advisors. Both are A+++++!! More

Wayne Chan is recommended—fantastic service and professionalism. The whole drop-off process takes less than 5 mins. They also provide a Loaner or Uber when you were waiting. professionalism. The whole drop-off process takes less than 5 mins. They also provide a Loaner or Uber when you were waiting. More

The repair team of Cesar Rosales and Juan Espitia were outstanding... Repairs to my 2018 X5 exceeded my expectations. outstanding... Repairs to my 2018 X5 exceeded my expectations. More

Great service and easy to work with on reaching a deal on the model we wanted with all the options we wanted the model we wanted with all the options we wanted More

Friendly and prompt service and advice re new car purchase, uncomplicated test drives, patient with questions. Leo and Jay as well as the finance team were great. But do bring some time, especially w purchase, uncomplicated test drives, patient with questions. Leo and Jay as well as the finance team were great. But do bring some time, especially when leasing / financing. The whole process is document heavy and therefore very time consuming. But that's not on them, they are doing their best to make it as smooth as possible, it's just what it is. And there's a snack bar and coffee for the wait! More

I will not use this dealership. I went in to just look at a 2016 subarua. I did not want to talk to a saleperson because I was just looking. The sales person told me this was not pos I went in to just look at a 2016 subarua. I did not want to talk to a saleperson because I was just looking. The sales person told me this was not posible. So I left.. Later I recived an email telling me the price came down 1000 dollars. three days later the next email told me they raised the price 700 dollars. not the best way to run a dealership. James Hager More