BMW of Mountain View

I came in for the regular service/check-up. Mark Sleiman Was my service rep and took wonderful care of me and my car while I waited in the lobby. Thanks Mark! Was my service rep and took wonderful care of me and my car while I waited in the lobby. Thanks Mark! More

Hard to make appointment by phone they would not call back when you would leave your number. My right front wheel was curbed, notice the marks on tire and rim when received. Tech was helpful in person. back when you would leave your number. My right front wheel was curbed, notice the marks on tire and rim when received. Tech was helpful in person. More

Fraud!! I wish there were negative Stars. I had the misfortune of purchasing a used Prius from this dealer. Before leaving I asked for an an additional copy of the of the carfax and the autonation 150 misfortune of purchasing a used Prius from this dealer. Before leaving I asked for an an additional copy of the of the carfax and the autonation 150 point inspection, an inspection which indicated the was not one thing wrong with the car. A few days later I was filing the purchase documents, when I realized they had accidentally included the paperwork of someone who had bought the car a week earlier. As well as all his personal information, credit details etc, there was a copy of a third party inspection report from an independent repair shop the previous buyer had done. Of the various things identified in the report that were wrong was that the left and right bushings were broken. Not only if this an expensive repair, but it is also a serious SAFETY ISSUE. (You can google it) BMW of Mountain View sold me the car knowing that this problem existed and did not disclose it. I spoke to the previous buyer for confirmation, I did have all his personal information after all. I called the dealer and demanded that they buy back the car. Initially they refused, until they realized I had documentation. Here is where it gets even more outrageous. A couple days later the car was back on the market. (No way they repaired it that quickly). I suppose I should not have been surprised. Btw, I won't even bother getting into the fact that I was lied to by the finance department about the lender requiring gap insurance. More

I noticed some of my car dash lights had come on while doing errands? I rolled into BMW Mt. View Dealership with no appointment, explaining my situation and they took over! Excellent Customer Servi doing errands? I rolled into BMW Mt. View Dealership with no appointment, explaining my situation and they took over! Excellent Customer Service, certainly calmed me down and they gave me a “loaner”; which allowed me to smoothly continue on with the rest of my day:) The fix was quick and l had my car back in a couple of days. Thank you all; along with the Shop and Wayne/my Service Advisor! Michele/Cupertino (NICE car was too) More

I bought 2021 X5 40i here last Thursday. Leonardo Lunardi helped me throughout the whole process. He is very responsive and very knowledgeable. He is the best sales person I have ever met (no playing games a helped me throughout the whole process. He is very responsive and very knowledgeable. He is the best sales person I have ever met (no playing games at all). Strongly recommend! More

My 2005 BMW overheated and bit the dust, so I was in the market for a new BMW. I live in Phoenix, but was staying in Mountain View to help out a friend. I had a good experience with a salesman, but when i market for a new BMW. I live in Phoenix, but was staying in Mountain View to help out a friend. I had a good experience with a salesman, but when it came to giving me a price quote the dealership refused to sell me a car as I was out of state. And if they had, I would have had to pay CA tax instead of AZ tax. So I flew back to Phoenix to buy a new car and drove back to Mountain View. Unfortunately the new car was too big for my garage and got a minor scrape. When I arrived back in MV, I took it by the maintenance at the same dealer. They apparently don't do minor scrape repairs. And surprisingly the touch up paint is unavailable even though this is a 2020, and they are selling 2021s. I suppose the paint availability is really a BMW USA issue. More

My purchasing experience with Gaurav Pathak was excellent. My post purchasing experience (after finding a interior problem with the car) with Andy Simental was even better. Both "G" and Andy were excellent. My post purchasing experience (after finding a interior problem with the car) with Andy Simental was even better. Both "G" and Andy were exceptionally attentive to my needs and my concern. They both went beyond their individual responsibilities to make my purchasing experience via BMW of Mt. View very positive. More