BMW of Mountain View

WORST SERVICE EVER!!! I'll begin by saying that I have been a loyal BMW customer for over 20 years. My dealership and service department over the years were Beverly Hills I'll begin by saying that I have been a loyal BMW customer for over 20 years. My dealership and service department over the years were Beverly Hills BMW--their service and customer care is stellar. I made a service appointment over a week ago with a request for a loaner/rental with BMW of Mountain View. I arrived this morning at my appointment time at 10 am and after waiting for 25 minutes, my service advisor Eric Loncarich showed up to inform me that although he can see that I had reserved a loaner, they had given them all away and had nothing available for me. He asked if I'd like to reschedule the appointment. I had taken the day off work to drop the car off and run errands that I normally cannot do. I have an extremely busy work schedule and to have planned this for my day was no small task. His lack of understanding and customer care deserves no stars. He did not even try to find a solution but rather just said that he will let his manager know. I left BMW of Mountain view dealership and called Steven's Creek BMW service. I explained the situation to them and they made an immediate appointment for me and told me to come straight over. Their attention to service and customer care was amazing. Come to find out, they are owned by Sonic, the same company that owns Beverly Hills BMW. They actually understand what excellent customer service means. I will no longer purchase or lease a BMW from BMW of Mountain View or service my car there. From now on I will take my business to an honest, considerate, and deserving business like Steven's Creek BMW in San Jose. They have a much larger service department and return your car faster and immaculately cleaned--unlike BMW of Mountain View. Avoid BMW of Mountain View, their service and customer care is sub-par. More

Rude sales person not interested in providing a test drive.. I was asked by my friend from San Francisco to test drive an i3 to give her a second opinion on the quality and feel of the car. I live around San Jos I was asked by my friend from San Francisco to test drive an i3 to give her a second opinion on the quality and feel of the car. I live around San Jose and happened to drive passed the Mountain View BMW dealership and dropped in midweek around 11am to ask for a test drive. The first comment from the rude sales lady was 'where's my commission in this?' - what an outrageous attitude and really doesn't represent BMW and it's dealership well! Will never recommend these guys or BMW to anyone I know based on this experience. More

Incomptent service I bought a 328i from BMW of Mountain View. The first time I went to replace the tires, the dealership quoted me a price double the amount quoted by A I bought a 328i from BMW of Mountain View. The first time I went to replace the tires, the dealership quoted me a price double the amount quoted by America's Tires for the exact same tires (strike one). When I went to America's Tires to get the new tires installed, they discovered that the special wrench you need to remove BMW lug nuts was not in the car. (BMW has 20 or so different lug nut types that require a unique wrench that comes with the car and has a special spot in the trunk.) I went to BMW of Mountain View to get a replacement and after 7 weeks or going back and forth, including the service advisor telling me that I would have to buy it (what?? it should have come with the car YOU sold me! strike two), they tell me they can't replace it and they would have to spend 4 hours drilling out the old lug nuts and replacing them with a whole new set. (really? there is no master? strike three). I finally resolved the matter by going to Stevens Creek BMW who produced a matching wrench to my lug nuts (they used their master set to figure out which one it was) right from their parts department. It cost me $20 since I hadn't bought the car from them, but I was happy to pay it just to have the ability to get my tires replaced finally! It took 40 minutes for Stevens Creek BMW to solve a problem that BMW of Mountain View had already spent 7 weeks on and had not yet solved. I will never go back to BMW of Mountain View again - which is too bad for them given I have bought 2 BMW's from them in the past, and have a passion for them. Stevens Creek BMW, on the other hand, was courteous, knowledgable, and helpful. They will get my business from now on. More

BMW dealer who give BMW a BAD name My wife and I are interested in getting a beand new X3 cash without trade in. We set up an appointment for 7pm on Wednesday 6/3. My name is Andrew an My wife and I are interested in getting a beand new X3 cash without trade in. We set up an appointment for 7pm on Wednesday 6/3. My name is Andrew and they have my appointment data on records. Upon arrival, only a sales associate is available who keep on telling us she has two customers coming and has no time for us. After 45 minutes wondering around by ourselves, we left without anyone can really help us. I guess this dealership probably make a lot of money and no longer interested in any new customer. I told them I will try to get the car at BMW Fremont or Steven Creek even though it is slightly further for us. My advise: STAY AWAY from this BMW of Mountain View. More

a service nightmare putting a side the bad experience I had buying the car - being offered unnecessary insurance - I needed their service fixing a broken windshield.. whi putting a side the bad experience I had buying the car - being offered unnecessary insurance - I needed their service fixing a broken windshield.. which ended up to me a nightmare. they estimated and re-estimated my damage playing with parts and labor prices. it's been almost a week and I still chase them to get it fix and work with my insurance. the stories are unbelievable, I really wish I didn't buy that BMW, pure disappointment end to end More

Tricked into dealership sold new 5 series that didn't run! Sales manager Yong Zhao lied to me and said 535dx identical to my needs was being detailed and readied for purchase,We were assured smooth transaction Sales manager Yong Zhao lied to me and said 535dx identical to my needs was being detailed and readied for purchase,We were assured smooth transaction...We are from 6 hours away and had commitments following day so we needed to leave soon.During purchase process we were assured all was going well for several hours... 3hours into process we finally demanded to see and drive our car,Yong then admitted they were unable to start the car.We were then asked to get a hotel and the car would be ready early next day.i had to work next day so no choice but to leave my wife and start 6 hour drive home at 9:00pm!At noon the following day no one had called either of us so we called them and found that work was not even started.Obviously we demanded a refund as all faith was lost...They were I attentive and rude during the refunding process and claimed the G.M.Huck Hubbard was unavailable and they could not honor hotel reimbursement promise....We hand delivered notes to Mr Hubbard the receptionist and finance mgr. He never even bothered to call us. My poor wife had to buy a plane ticket to Los angles to catch another flight home....I have owned BMWs for 25 years and have perfect credit with a good grasp of the product line,Considering Audi after the beating these crooks tried to give me...BEWARE of Mountain View BMW... More

bad repair experience I think they overcharge you compared to other dealers in the area and 3rd party mechanics. if your car is not under warranty you should stay away from I think they overcharge you compared to other dealers in the area and 3rd party mechanics. if your car is not under warranty you should stay away from them. they charge $199 diagnosis fee which is $30 higher than other dealers (Fremont BMW, etc). and in my case estimated a $833 for "one headlight bulb replacement"! on a 2006 3series here was the breakdown: Part $337.09 Labor to replace $296.04 Diagnosis $199.00 note that any other mechanic that I called only charges $50 to change the bulb. they buy the part from the BMW and charge only $50 to replace the bulb! I asked for the part number and the OEM price for the part is $47! I am paying the $199, take my car and will never go back there again! More

We were lied to. We were sold a car illegally. I TOLD BMW that the airbag was missing after our independent inspection. Brian ASSURED ME that was not so ... the airbag WAS there. AFTER our check was ca BMW that the airbag was missing after our independent inspection. Brian ASSURED ME that was not so ... the airbag WAS there. AFTER our check was cashed ... suddenly the airbag was gone. AND with the airbag GONE ... BMW could not & would not release the car to us. We had to HOUND them for TWO months to get the airbag delivered and installed. I was told the part came in Thursday and was shipped on Friday. I tracked the FED EX # ... nothing. I called Fed Ex, nothing. I called the dealership ... Fed Ex has NO record of a shipment coming to me. MONDAY I was told that the part did NOT ship on Friday, but would be shipped that day. When I tracked it again ... it was being delivered to the wrong address. I had to have BMW intercept and put a hold on the part and pick it up myself at the Fed Ex depot. ALL through this we were called names, yelled at, Brian complained that he wasn't making any money on the deal, threatened by Brian that he would cancel the whole deal on us. Brian told us that he did NOT want to sell the car to us. We live out of state. Brian wanted a local buyer so the dealership could get continuous money in service from them. We bought Brian a gift card to a restaurant he mentioned that he like very much. We did not receive a thank you, no phone call to say he GOT the gift certificate. I called him and asked if he got it, Brian said "yes". And nothing else. This was THE worst experience we have ever had buying such an expensive and high end car. When we went to DMV to register the car in the state that we live ... there was NO sales contract in the pack of papers. NO form showing we paid for the car, that we PAID sales tax IN California, THE MOST important piece of paper, missing. It just never ended. More

I was in the market for a CPO 3-series in May 2013. My wife and I stopped by BMW of MV as it was the most geographically convenient for us. We met with Armen and he took us on a test drive and ran us thr wife and I stopped by BMW of MV as it was the most geographically convenient for us. We met with Armen and he took us on a test drive and ran us through the basics. Overall he was a professional salesperson who was respectful, informative, and helpful. Regular follow-ups, but not overbearing. We ultimately purchased a car from another dealer due to inventory limitations for the specific model we were looking for. I would definitely recommend working with Armen if you are in the South Bay and looking at BMW's! More

Just purchase a 2014 new X3 from BMW Mountain View. Work with Bobby Tan throughout the whole process. They are really hard working guy to help you out on every steps in your purchase, trying their best to s with Bobby Tan throughout the whole process. They are really hard working guy to help you out on every steps in your purchase, trying their best to satisfy your needs. This gives me a sense like they take customer satisfaction into account seriously. They are excellent, consistent with the quality of BMW. More