BMW of Mountain View

Great service easy to deal with Laura Blancl! Very perfessioal easy to work with , have purchased 5 vehicle from her always exceeded my expectation! Highly recommend Never missed Laura Blancl! Very perfessioal easy to work with , have purchased 5 vehicle from her always exceeded my expectation! Highly recommend Never missed my calls or text ! Thanks Laura ! More

Rude and arrogant This place is by far the worst. We uaeually deal with stevens creek, this time i went there for my 5th bmw car purchase and i couldnit be more disapp This place is by far the worst. We uaeually deal with stevens creek, this time i went there for my 5th bmw car purchase and i couldnit be more disappointed. The floor sale ppl are impatient amd rude. Then when i dealt with their so called floor manager my experimce was worst. Rude, dissmissive and just not intersted( i was negotiating a 550 full option sale. So i left amd withen 2 hours i d4ove my new car from stevens creek bmw.. What a text book bad customer service. More

The service is shabby I bought 2017 X5 from them. Got 2 recalls in the first 9 months. That's fine. Their service line is always busy, that's fine too. Finally I managed t I bought 2017 X5 from them. Got 2 recalls in the first 9 months. That's fine. Their service line is always busy, that's fine too. Finally I managed to make an appointment. When I dropped my car, I was told it need 2 days to complete, that's fine too. They gave me a loan car, which is nissan rogue. I saw a Infinite SUV next to it. I asked for it. I was told I have to pay $10 per day to upgrade to it. What? I assumed, BMW X5 is similar class to Infinite SUV. Now I was told it is any upgrade !!! More

Rude, dismissive, and not informed I visited parts for a rear license plate mount and was told they were out of stock and that one would be ordered. I received no call by day 2, so I ca I visited parts for a rear license plate mount and was told they were out of stock and that one would be ordered. I received no call by day 2, so I called and was told it was in. Turns out they ordered a front mount and actually had rear in stock the whole time. Multiple trips, pay, refund, pay... no apology no offer to make it right. Asked to speak with a manager, was told one would call, never did. Now my wife called b/c we received notification that airbag recall part is finally available. She was told we had to get on a list (we had already been on the list - letter said call dealer to schedule final remedy). My wife questioned regarding why we are. Wing put on list. She was asked "why are you being rude? Do you want to be on the list or not?" She asked for a manager and was transferred to vm. My wife called BMW corporate, who told her she should have been able to schedule. They referred her to Peter Pan BMW who answered immediately, orders the remedy part, and said they'd call when it was in to schedule what will be a 1 hour repair. No problem. It seems mountain view BMW does not care about providing customer service or representing the BMW brand. I highly recommend going to any of the other Bay Area dealers and not subjecting yourself to this disappointing establishment. More

NEVER BOUGHT NOR SERVICE YOUR CAR AT THIS PLACE!! I bought low milleage (24k) 2012 BMW X3 from here 10 months ago. Car looked great on the paper. Salesman convinced me the car went through all the I bought low milleage (24k) 2012 BMW X3 from here 10 months ago. Car looked great on the paper. Salesman convinced me the car went through all the necessary inspection and would run great. I have pretty much been driving it for another 3k miles since I got the car. Then, last week the engine just died by itself while we were lining up in the gas station. Because of this, unfortunately, we had to miss our good friend's wedding. Also, gotta pay $325 to get the car towed back to this place. It took one week for them to service the car. They said "the root cause" is the ignition coil and spark plug. They replaced them and the service advisor said that the car is in the tiptop shape now. Then, I picked up the car just yesterday and paid a ridiculous $1600 for NOTHING. Because, today, the car just lost its power again while I was driving around 20MPH. Thankfully, there was no car around and I managed to cruise the car to the side of the road. So, I had to get this car towed again for the second time in a week. I'm not sure what they'll do to the car now THE BOTTOM LINE IS THIS CAR REALLY PUTS ME AND MY FAMILY IN DANGER! What if this happens while I am driving on the highway? This could have been much worse. I thought getting this car will get me a safe experience for my family especially my 7-month old daughter. In general, I am very disappointed with all the experience that I went through. Salesman promised me that this car will run great. The service advisor said the car is fixed and everything is in great shape. But, what I got is totally the opposite. Just beware when you consider going to this place for ANYTHING really. They just want your money. Now, I have no confident with the car anymore and am always have the traumatic feeling while driving this car. At this point, I really just want to get rid of the car. I'm just hoping they can buy back the car and refund all the expenses to compensate for all the experiences that I went through... More

A Complete embarrassment to the BMW name Brought my car in to have it fixed with overheating. Here I am 2 months later to bring it back and they wont call back. I had to call back and they sa Brought my car in to have it fixed with overheating. Here I am 2 months later to bring it back and they wont call back. I had to call back and they said they could see me in 7 more days. xxx????? It should have been fixed correctly the first time and have to wait 7 more days. They are a joke. All of these one star ratings completely make sense. More

DIFFICULT to schedule service!! I've called 5 times, speaking to a human twice who promised a call back right away....but still no return of phone call! This does not seem acceptab I've called 5 times, speaking to a human twice who promised a call back right away....but still no return of phone call! This does not seem acceptable. (Probably if I called the sales department, I would get immediate attention....) More

WORST DEALERSHIP in BAY- STAY AWAY - Lemon Law Kicked in WORST DEALERSHIP in the ENTIRE Bay - Denied me Legal Documents after keeping my Car for 60 Days and not repairing it. I had to launch a Complaint with WORST DEALERSHIP in the ENTIRE Bay - Denied me Legal Documents after keeping my Car for 60 Days and not repairing it. I had to launch a Complaint with BMW of North America Under the CALIFORNIA LEMON LAW for a full repurchase of the Car., which they agreed to Buy back the Car full price. Briefly - BMW 535d(under BMW warranty) My Car Broke down and was towed to BMW of Mountain View where they could not figure out the issue for 3 weeks, changed fuel system thrice, took all fluid samples from car, Tampered it to a Level where I did not have any further Confidence in the Car. Did not follow-up ever, I had to call and file a complaint with BMW of NA which took a month to investigate. As part of the process(Lemon Law) I have 3-4 weeks to transfer the title to BMW NA and Complete the paperwork and handover the Car at a designated place which unfortunately happens to be BMW of Mountain view again. So, I showed up to collect the car, they Denied me the Legal Paperwork and kept saying Printer is Down(Seriously). They even denied to take calls from BMW of North America Officials. I had no choice but to take my license plates, belongings out of the car and Leave it with Dealership, they also denied a Loaner and I had to take a Uber back. I was waiting 3 hours for this. My Advisor - Daniel Martinez, was not only neglecting/ignoring me but also deliberately denying of any Legal Proof for Documents. I STRONGLY SUGGEST TO STAY AWAY FROM BMW OF MOUNTAIN VIEW. More

Another NIGHTMARE at BMW Mt. View! STAY AWAY. Three weeks ago I showed up to buy an X3. The sales person pointed us to a pre-owned model. I test-drove it, we liked it. We said we'd buy it, walke Three weeks ago I showed up to buy an X3. The sales person pointed us to a pre-owned model. I test-drove it, we liked it. We said we'd buy it, walked with the sales rep to his desk and began writing up the sale. Another sales rep, noting our intent to buy the car, pulls an end-around on behalf of a different customer -- and reserves the car in the dealer computer system. So, as we're holding the keys in our hand and watching our sales rep punch in our purchase data, the sales manager Steve comes over and -- with the most round-about and convoluted explanation -- tells us we can't buy the car and asks for the keys. They simply refuse a sale. And they can't explain the process by which they've made that decision. After putting up a bit of resistance, we walked away, assuming BMW would help us find a replacement. That's when my disgust with this dealer went through the roof. They proposed a new car, $10k+ more expensive. They proved, after several conversations, incapable of finding even a remotely comparable offer, and they offered zero creativity to help me find a car. THESE GUYS ARE INCOMPETENT. STAY AWAY. More

Very good experience with BMW Mountain View Great experience with Ardavan Ghassemi when purchasing a new X3. I receive full attention to my questions and excellent support during the whole proce Great experience with Ardavan Ghassemi when purchasing a new X3. I receive full attention to my questions and excellent support during the whole process. Delivery was on time. More