BMW of Mountain View

My son and I drove from Santa Rosa to Mountain View today to look at a 2007 BMW 335i that they have on their lot. The salesman was friendly and the car looked good on the surface but that's where the "good" to look at a 2007 BMW 335i that they have on their lot. The salesman was friendly and the car looked good on the surface but that's where the "good" stopped. We were there for almost four hours to buy the car they called a great car. At about the two hour mark they had me sign the "As Is" no warranty form. Then about 10 minutes before we were brought into the Finance Manager (after being there for about 3 1/2 hours at this point) the salesman came over and asked me to sign the last page acknowledging that I had read the Inspection report on the car. I started to read the report and the salesman said I didn't need to sign the other pages and he tried to stop me from reading the report. I told him that I was going to read it and it's a good thing that I did. The car's valve gasket was leaking oil down onto the oil pan and the report said it needed to be repaired and then said that the buyer had been advised. The report also showed that the rear brakes were at 3mm and 4mm and that they needed to be replaced and that the buyer had been advised. I told the salesman that I wasn't going to sign this until we talked about it and he said the Finance Manager would talk to me about it. We looked these repairs up online and found that the valve gasket replacement cost around $1500 and the rear brakes would cost around $600 to $800 replace. When we met with the Finance Manager I brought this up and he said that I was correct about the cost of the repairs. He asked us to give him a couple minutes so he could go see if he could do anything for us. About five minutes later he came back in and said that the car was being sold "As Is" and that there was nothing he could do. I told him they should have shown the inspection report to us at the beginning so we wouldn't have waisted almost 4 hours and that we were not going to buy a car for almost $8600 only the have to spend between $2000 and $2500 to fix it as soon as we drove it off the lot. DON'T go to BMW of Mountain View to buy a used car. They present themselves as being honest and so above board since they are BMW and part of the Auto Nation network. These guys are completely DISHONEST and tried to pull a fast one on us to get us to buy a car that they knew needed a lot of expensive work to make it safe for a 17 year old to drive. More

Old School Used Car Dealership Do you want to buy a luxury car from a sleazy dealership stuck in 1970s management style? Then you've found the right dealership. I've interacted wit Do you want to buy a luxury car from a sleazy dealership stuck in 1970s management style? Then you've found the right dealership. I've interacted with the sales team and the service department. Stay away if you can is the only advice I can give you. More

Joe Wahler Our salesman Joe Wahler is an excellent salesman and a wonderful friend he is extremely helpful knowledgeable and professional and he does it all with a smile and Joe Wahler is an excellent salesman and a wonderful friend he is extremely helpful knowledgeable and professional and he does it all with a smile and warmth from his heart he is truly an asset to your company . We always look forward to renewing our lease because of joes special efforts in going that extra mile More

Bad experience buying a car I leased a BMW X3 from BMW of Mountain View recently. I was happy with the sales person (Greg). He did very well. We waited for finance for over 3 hou I leased a BMW X3 from BMW of Mountain View recently. I was happy with the sales person (Greg). He did very well. We waited for finance for over 3 hours. We had our 2 children with us and it took a long long time for paperwork, very unpleasant that I completely forgot that my wife wanted navigation on the car. The day after we leased, I requested a similar car with navigation as my wife was new to the area and definitely needed navigation. I emailed the sales manager. At the same time, I called the general manager and left a voicemail. The general manager NEVER returned my call ... too busy to talk to the customer! The sales manager also practically hung up on me on our last call. While on the phone talking with me, he said he got busy and he would call me back but he never called! The sales manager came up with all kinds of excuses to avoid my request, although it could have been a simple task. I was VERY unhappy. This is an Auto Nation dealership. I tried to find the phone number or email address to Auto Nation customer service but no such a thing exists!!! Very bad experience altogether, specially I find it very disrespectful for the general manager of this store to ignore customers. I would go elsewhere the next time. I would not recommend this dealership. More

Horrible Experience trying to buy a car The worst experience I have ever had trying to buy a car. I went in to look at a 2014 BMW I3 on a Tuesday night. My sales guy Greg did a great job a The worst experience I have ever had trying to buy a car. I went in to look at a 2014 BMW I3 on a Tuesday night. My sales guy Greg did a great job and i really liked the car. I went back to the dealership per my appointment on Friday afternoon with a Cashiers check for the full amount of the car. I signed the paperwork and let Greg know i would be back Saturday (next day) to pick up the car and drive it away. We made an appointment for 2pm. I arrived at 2pm on Saturday and Greg told me that there was a problem and the car that i bought and paid for the previous day was sold sometime between my Friday afternoon appointment and my Saturday afternoon appointment. As you can imagine i was steaming mad! I was taken into PJ Roshan's office, he is the General Manager of the dealership. This guy barely cared what had happened to me and tried to make it sound like it was my fault the car was sold out from under me. His exact statement was "why didn't you drive the car home yesterday". I did not drive it home the day i bought it and paid for it because i did not have a ride to the dealership that day and would never think in any scenario that a car that I paid for would be sold out from under me. He said he had some alternative options on cars but could NOT give me a better deal as they are a one price dealership under the AutoNation group. So, i get no car, not better deal on another car and am totally screwed. PJ had zero remorse and when i was given back my paperwork, he took it all out of the folder and didn't even want to give me the xxxx folder. I would have expected a follow up call from this so called General Manager but have received nothing. No call, no deal on another car, absolutely NOTHING. I am extremely disappointed in my dealings with this dealership and absolutely disappointed in the customer service from PJ Roshan. I wish anyone luck that has to deal with this pompous person who does not respect his customers. My guess is that the person who bought the car from under me was probably financing it versus my paying cash and the dealership would make more money off of the financing sale. I will take my money elsewhere and would hope that PJ Roshan learns how to treat a customer. More

Never again Ordered a X3 in April, finally came in August. Financing through BMW was arranged in advance. We made an appointment to pick the car up at 4. They kep Ordered a X3 in April, finally came in August. Financing through BMW was arranged in advance. We made an appointment to pick the car up at 4. They kept us there for 4 (four hours)! Tried to sell us the Platinum warranty and maintenance plans and made all sorts of false claims (like we are going to need two complete brake jobs before 60,000 miles), and several other rediculous false claims. Paperwork guy got annoyed and rude and wouldn’t take no for an answer. Claimed 99.9% of people buy warranty and maintenance when the truth is that 11.2% do. This place ruined the fun of buying a new car. I recommend Peter Pan. I bought an M3 there and was in and out in 20 mins when I signed for the car. More