BMW of Mountain View

My son, wife, and I walked into the Mountainview, CA BMW dealer at 8:01 pm to look at X3’s Friday July 23rd. My son, a first time buyer, had been test driving cars including the Q5, GLC, Discovery, RDX, an dealer at 8:01 pm to look at X3’s Friday July 23rd. My son, a first time buyer, had been test driving cars including the Q5, GLC, Discovery, RDX, and XT60. We had gone to the Stevens Creek BMW dealer a few weeks back and had a terrible experience. But our experience with BMW dealers has never been good. We didn’t know if it was just BMW dealers that were just rude or if it was that specific dealer. However, a good friend of ours suggested we come to the Mountainview dealership. He mentioned to us that it was AutoNation and the sales professionals were well trained, polite, and helpful. We had visited the other AutoNation owned dealers such as the Mercedes dealer on Stevens Creek, and the Acura dealer on Stevens Creek with fairly good experiences. The Volvo dealer was a poor experience for an AutoNation dealer as they were just inattentive in general. When we got to the BMW Mountainview dealership, we experienced otherwise. While rushing to greet us before any other salesperson could come to assist, Majid Behmaram, quickly tried to size up my son by asking if we were buying a car tonight. He kept asking for contact information and we felt uncomfortable. We politely told him we were looking, but he chose to make a few wrong assumptions: 1. My son was not interested in purchasing a car today 2. His time was more valuable than our time 3. He felt it was okay to bully us with his behaviour My son asked him about test driving a car and listening to the sound system. Given that there were no cars that met the initial criteria in the show room, he suggested we walk to the lot by the service area. We followed him across the street to find a car that matched my son’s criteria. Majid was unprepared. He had no idea what was on inventory. He lied about certain features that were not included with the car. He had not done his homework despite being an "experienced" BMW sales person. When we asked about test driving the car tonight, he told us that we could only do it by appointment and that we should give him our mobile numbers and email so he could contact us to schedule an appointment. That made no sense as other sales people were giving test drives and much more professional. There was still an hour to go before closing. Majid mentioned he was going to call it a night. When we refused to give us the time for a test drive, he told us that we were wasting his time and that we should come back when we were ready to buy. At that point, I told him that this was not a way to treat a customer and we would switch sales professionals. He told us to leave the dealership and not come back. He was so rude that I sent my wife and kids to find another salesperson and called for the manager on duty Raj K. I waited around and asked him for his name. He told me that he didn’t have to tell me and that I didn’t belong on the property. At that moment, I told him that his behavior was not what was expected of a BMW sales professional and an Auto Nation professional. I headed back to the 2nd floor show room where I proceeded to talk to the manager on duty Raj K. I finally found out who the salesperson was and other colleagues mentioned that this was his normal approach to sales. The apologized and we finally got a demo and a test drive with a knowledgeable and professional salesperson Frank. The reason I am writing this review is so others can know what to expect when they go to the BMW in Mountainview and are approached by Majid. For the GM, in the area, PJ, customers do care about their initial experiences. For example, we will never set foot at the Stevens Creek BMW as they are just arrogant, rude, and unprofessional. We had thissame first impression of the Mountainview BMW based on the interaction with Majid. We’re glad the rest of your team saved the experience. I do hope someone sits Majid down and tells him he can’t act this way to customers and bully them. Now our only hope is to find the right car for my son. He’s looking for a Red X3 XDrive30i and this may mean a custom order from Munich. It's time to upgrade your sales people. More

I came in for the regular service/check-up. Mark Sleiman Was my service rep and took wonderful care of me and my car while I waited in the lobby. Thanks Mark! Was my service rep and took wonderful care of me and my car while I waited in the lobby. Thanks Mark! More

Hard to make appointment by phone they would not call back when you would leave your number. My right front wheel was curbed, notice the marks on tire and rim when received. Tech was helpful in person. back when you would leave your number. My right front wheel was curbed, notice the marks on tire and rim when received. Tech was helpful in person. More

Fraud!! I wish there were negative Stars. I had the misfortune of purchasing a used Prius from this dealer. Before leaving I asked for an an additional copy of the of the carfax and the autonation 150 misfortune of purchasing a used Prius from this dealer. Before leaving I asked for an an additional copy of the of the carfax and the autonation 150 point inspection, an inspection which indicated the was not one thing wrong with the car. A few days later I was filing the purchase documents, when I realized they had accidentally included the paperwork of someone who had bought the car a week earlier. As well as all his personal information, credit details etc, there was a copy of a third party inspection report from an independent repair shop the previous buyer had done. Of the various things identified in the report that were wrong was that the left and right bushings were broken. Not only if this an expensive repair, but it is also a serious SAFETY ISSUE. (You can google it) BMW of Mountain View sold me the car knowing that this problem existed and did not disclose it. I spoke to the previous buyer for confirmation, I did have all his personal information after all. I called the dealer and demanded that they buy back the car. Initially they refused, until they realized I had documentation. Here is where it gets even more outrageous. A couple days later the car was back on the market. (No way they repaired it that quickly). I suppose I should not have been surprised. Btw, I won't even bother getting into the fact that I was lied to by the finance department about the lender requiring gap insurance. More

I noticed some of my car dash lights had come on while doing errands? I rolled into BMW Mt. View Dealership with no appointment, explaining my situation and they took over! Excellent Customer Servi doing errands? I rolled into BMW Mt. View Dealership with no appointment, explaining my situation and they took over! Excellent Customer Service, certainly calmed me down and they gave me a “loaner”; which allowed me to smoothly continue on with the rest of my day:) The fix was quick and l had my car back in a couple of days. Thank you all; along with the Shop and Wayne/my Service Advisor! Michele/Cupertino (NICE car was too) More

I bought 2021 X5 40i here last Thursday. Leonardo Lunardi helped me throughout the whole process. He is very responsive and very knowledgeable. He is the best sales person I have ever met (no playing games a helped me throughout the whole process. He is very responsive and very knowledgeable. He is the best sales person I have ever met (no playing games at all). Strongly recommend! More

My 2005 BMW overheated and bit the dust, so I was in the market for a new BMW. I live in Phoenix, but was staying in Mountain View to help out a friend. I had a good experience with a salesman, but when i market for a new BMW. I live in Phoenix, but was staying in Mountain View to help out a friend. I had a good experience with a salesman, but when it came to giving me a price quote the dealership refused to sell me a car as I was out of state. And if they had, I would have had to pay CA tax instead of AZ tax. So I flew back to Phoenix to buy a new car and drove back to Mountain View. Unfortunately the new car was too big for my garage and got a minor scrape. When I arrived back in MV, I took it by the maintenance at the same dealer. They apparently don't do minor scrape repairs. And surprisingly the touch up paint is unavailable even though this is a 2020, and they are selling 2021s. I suppose the paint availability is really a BMW USA issue. More