BMW of Mountain View

NEVER BOUGHT NOR SERVICE YOUR CAR AT THIS PLACE!! I bought low milleage (24k) 2012 BMW X3 from here 10 months ago. Car looked great on the paper. Salesman convinced me the car went through all the I bought low milleage (24k) 2012 BMW X3 from here 10 months ago. Car looked great on the paper. Salesman convinced me the car went through all the necessary inspection and would run great. I have pretty much been driving it for another 3k miles since I got the car. Then, last week the engine just died by itself while we were lining up in the gas station. Because of this, unfortunately, we had to miss our good friend's wedding. Also, gotta pay $325 to get the car towed back to this place. It took one week for them to service the car. They said "the root cause" is the ignition coil and spark plug. They replaced them and the service advisor said that the car is in the tiptop shape now. Then, I picked up the car just yesterday and paid a ridiculous $1600 for NOTHING. Because, today, the car just lost its power again while I was driving around 20MPH. Thankfully, there was no car around and I managed to cruise the car to the side of the road. So, I had to get this car towed again for the second time in a week. I'm not sure what they'll do to the car now THE BOTTOM LINE IS THIS CAR REALLY PUTS ME AND MY FAMILY IN DANGER! What if this happens while I am driving on the highway? This could have been much worse. I thought getting this car will get me a safe experience for my family especially my 7-month old daughter. In general, I am very disappointed with all the experience that I went through. Salesman promised me that this car will run great. The service advisor said the car is fixed and everything is in great shape. But, what I got is totally the opposite. Just beware when you consider going to this place for ANYTHING really. They just want your money. Now, I have no confident with the car anymore and am always have the traumatic feeling while driving this car. At this point, I really just want to get rid of the car. I'm just hoping they can buy back the car and refund all the expenses to compensate for all the experiences that I went through... More

A Complete embarrassment to the BMW name Brought my car in to have it fixed with overheating. Here I am 2 months later to bring it back and they wont call back. I had to call back and they sa Brought my car in to have it fixed with overheating. Here I am 2 months later to bring it back and they wont call back. I had to call back and they said they could see me in 7 more days. xxx????? It should have been fixed correctly the first time and have to wait 7 more days. They are a joke. All of these one star ratings completely make sense. More

DIFFICULT to schedule service!! I've called 5 times, speaking to a human twice who promised a call back right away....but still no return of phone call! This does not seem acceptab I've called 5 times, speaking to a human twice who promised a call back right away....but still no return of phone call! This does not seem acceptable. (Probably if I called the sales department, I would get immediate attention....) More

WORST DEALERSHIP in BAY- STAY AWAY - Lemon Law Kicked in WORST DEALERSHIP in the ENTIRE Bay - Denied me Legal Documents after keeping my Car for 60 Days and not repairing it. I had to launch a Complaint with WORST DEALERSHIP in the ENTIRE Bay - Denied me Legal Documents after keeping my Car for 60 Days and not repairing it. I had to launch a Complaint with BMW of North America Under the CALIFORNIA LEMON LAW for a full repurchase of the Car., which they agreed to Buy back the Car full price. Briefly - BMW 535d(under BMW warranty) My Car Broke down and was towed to BMW of Mountain View where they could not figure out the issue for 3 weeks, changed fuel system thrice, took all fluid samples from car, Tampered it to a Level where I did not have any further Confidence in the Car. Did not follow-up ever, I had to call and file a complaint with BMW of NA which took a month to investigate. As part of the process(Lemon Law) I have 3-4 weeks to transfer the title to BMW NA and Complete the paperwork and handover the Car at a designated place which unfortunately happens to be BMW of Mountain view again. So, I showed up to collect the car, they Denied me the Legal Paperwork and kept saying Printer is Down(Seriously). They even denied to take calls from BMW of North America Officials. I had no choice but to take my license plates, belongings out of the car and Leave it with Dealership, they also denied a Loaner and I had to take a Uber back. I was waiting 3 hours for this. My Advisor - Daniel Martinez, was not only neglecting/ignoring me but also deliberately denying of any Legal Proof for Documents. I STRONGLY SUGGEST TO STAY AWAY FROM BMW OF MOUNTAIN VIEW. More

Another NIGHTMARE at BMW Mt. View! STAY AWAY. Three weeks ago I showed up to buy an X3. The sales person pointed us to a pre-owned model. I test-drove it, we liked it. We said we'd buy it, walke Three weeks ago I showed up to buy an X3. The sales person pointed us to a pre-owned model. I test-drove it, we liked it. We said we'd buy it, walked with the sales rep to his desk and began writing up the sale. Another sales rep, noting our intent to buy the car, pulls an end-around on behalf of a different customer -- and reserves the car in the dealer computer system. So, as we're holding the keys in our hand and watching our sales rep punch in our purchase data, the sales manager Steve comes over and -- with the most round-about and convoluted explanation -- tells us we can't buy the car and asks for the keys. They simply refuse a sale. And they can't explain the process by which they've made that decision. After putting up a bit of resistance, we walked away, assuming BMW would help us find a replacement. That's when my disgust with this dealer went through the roof. They proposed a new car, $10k+ more expensive. They proved, after several conversations, incapable of finding even a remotely comparable offer, and they offered zero creativity to help me find a car. THESE GUYS ARE INCOMPETENT. STAY AWAY. More

Very good experience with BMW Mountain View Great experience with Ardavan Ghassemi when purchasing a new X3. I receive full attention to my questions and excellent support during the whole proce Great experience with Ardavan Ghassemi when purchasing a new X3. I receive full attention to my questions and excellent support during the whole process. Delivery was on time. More

Great experience while buying a CPO I have acquired a CPO from this dealership. While I had a bad experience 2 years ago at this place (being told by a sales person to check the websit I have acquired a CPO from this dealership. While I had a bad experience 2 years ago at this place (being told by a sales person to check the website for information on leasing and not waste his time), this time I have been delighted by the service. On a Sunday, Hamid welcomed me and helped me thru the entire process of acquiring a CPO. Without even me asking, he asked one of their talented lead Genius, Chris, to take care of my test drive. Chris is an experienced product specialist who has been able to provide answers to all of my questions. As a bonus, I have been helped by one of their new Genius, Jenifer, to drive my rental car home while she drove my new car Good experience, good customer service, what else can we expect? More

Overall very good experience It was overall a very good experience. Kal was very helpful and kept me posted on when my vehicle would be available for pickup. He was very responsiv It was overall a very good experience. Kal was very helpful and kept me posted on when my vehicle would be available for pickup. He was very responsive to all my queries. One area of improvement for him would be to learn more about various features and be able to provide more precise details. More

Quick and pleasant purchasing a new BMW Thank you to Alec Kisin! I was searching for a 2017 X1 for a month and found one matched my requirements, car's price and option packages. Alec was ve Thank you to Alec Kisin! I was searching for a 2017 X1 for a month and found one matched my requirements, car's price and option packages. Alec was very helpful, friendly. He made my purchasing so quick and pleasant. I recommend Alec and his colleagues for those looking for a BMW. More

Very difficult to schedule service I have purchased two cars from this dealer, and am currently leasing one. I have found them to be very competent in the past, but over the past year I have purchased two cars from this dealer, and am currently leasing one. I have found them to be very competent in the past, but over the past year I have noticed the service center does not pick up the phone, and my repeated messages are rarely returned. Since I travel 70% internationally for work, and it is so hard to schedule service with them, I just ran over my warranty expiry date on a purchased 328i by two weeks. And of course, they wont help me out on the warranty work that needs to be performed. I have been calling them off and on when in the US for 4 months. I will never buy another car from these guys. More