BMW of Mountain View

Awesome experience that does not end after you take delivery of your car, it continues through multiple platforms and channels. delivery of your car, it continues through multiple platforms and channels. More

Dishonest dealership. Terrible customer service. I purchased an extended warranty on a new BMW from Raphael Chin for $4350. Who told me I would be refunded the whole amoun Terrible customer service. I purchased an extended warranty on a new BMW from Raphael Chin for $4350. Who told me I would be refunded the whole amount if I did not use it. I sold my car while it was still under the manufacturer warranty. The finance department at BMW mountain view started the process wich they maid difficult as it is almost impossible to get in touch with them. They also informed me I would get the whole amount back. I sold my car at the end of September 2023. They gave me a check for $2,435.40 in February of 2025 then the current finance director of BMW mountain view proceeded to tell me after numerous attempts to reach the via e-mail and phone to tell me my extended warranty is pro rated and started 60 days after I purchased my new BMW wich has a regular warranty for 5 years. How does an "extended" warranty kick in during a regular warranty? More

This dealership is great for all our service needs. It’s easy to book an appointment and even when they’re busy, the employees are nice and willing to help. If it’s going to be a long wait, I appreciat It’s easy to book an appointment and even when they’re busy, the employees are nice and willing to help. If it’s going to be a long wait, I appreciate that they book me a ride home and back when the car is ready! More

This dealership is very friendly and the team is there to really help us and make out journey better. really help us and make out journey better. More

Emergency service. Dealer got me in immediately in the morning after calling for an appointment. Dealer paid for an Uber to take me home until later that afternoon wh Dealer got me in immediately in the morning after calling for an appointment. Dealer paid for an Uber to take me home until later that afternoon when I could pick up a loaner, thereby avoiding the cost of an auto rental, above and beyond the call of duty. Repairs done promptly, correctly and per the estimate. More

Very attentive staff. Understood the problem and provided good guidance on what they would do and how long it would take. Also cleaned the car and updated the software. Understood the problem and provided good guidance on what they would do and how long it would take. Also cleaned the car and updated the software. More

The team was very customer and service oriented. Listened to what I needed and focused on that. Very friendly and helpful. Followed up with me diligently. Listened to what I needed and focused on that. Very friendly and helpful. Followed up with me diligently. More

The customer service is excellent and so friendly and helpful to every single question. Overhaul so happy helpful to every single question. Overhaul so happy More

Working with Jackson was an absolute pleasure! I really don't like the typical car selling process, but Jackson made it an enjoyable experience! I was able to purchase the car at an agreeable pric I really don't like the typical car selling process, but Jackson made it an enjoyable experience! I was able to purchase the car at an agreeable price and feel good about it. Delivery was nicely done and afterwards there was also enough followup to address any questions I had. More

While this dealer is quite away from home. My experience has been nothing but great. I will make the drive any days. Good job guys My experience has been nothing but great. I will make the drive any days. Good job guys More