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BMW of Mountain View
Mountain View, CA
1,199 Reviews
Being of the largest BMW dealerships in Silicon Valley, BMW of Mountain View is the premier destination for all new and pre-owned BMW cars and SUVs. Located in Mountain View at the corner of Grand and El Camino Real, our showroom is easy to find! With an extensive inventory of both new and pre-owned BMW cars and SUVs for sale, and a large selection of other premium pre-owned vehicles for sale, we are sure to have the perfect vehicle for you! Check out our website or visit BMW of Mountain View in-person and find your prefect car or SUV today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,199 reviews
April 02, 2026
Cesar was very attentive and patient. He answered many of my questions and, along with his manager, provided me with very helpful advice. He answered many of my questions and, along with his manager, provided me with very helpful advice. More
by jimmyweng163
Employees Worked With
Cesar Guzman
April 02, 2026
My first time here. Service people and Manger were very polite. He explained everything and was quick. Service manager Fernando texted me on updates and let me know whe Service people and Manger were very polite. He explained everything and was quick. Service manager Fernando texted me on updates and let me know when the SUV was ready. The loaner car was not cleaned from inside or outside. Which left a bad impression. when i picked up my SUV went to cashier got the paperwork and it took them ~15/20 min to get my SUV. No one explained or went over the paperwork. It would have been nice to have someone just go over it. The SUV was kind of washed but not very not a good job done. Also, in other Mercedes/infinity dealer when i take my cars they put a paper mat and plastic cover on driver side/seat which is very good and tells they care … nothing here. Just these few things that you can do to get 5 star ratings More
by Hamid
Employees Worked With
Fernando
April 02, 2026
Hello. As always, they (especially Wayne) were able to quickly help and support me. From drop-off to pick-up I had a very pleasant experience and they alway As always, they (especially Wayne) were able to quickly help and support me. From drop-off to pick-up I had a very pleasant experience and they always gave me the right information. Thanks again. And hopefully (or maybe not) see you soon. Take care More
by jhmaing
Employees Worked With
Wayne, Richard
March 30, 2026
This dealership has been my dealership dating back to 1988 when I purchased my first 7 series. This dealership has also been my only service provider since that time. I have been totally satisfied with 1988 when I purchased my first 7 series. This dealership has also been my only service provider since that time. I have been totally satisfied with all services I have received here. My present service adviser, Kyle Osello, is one of the best that I have had. More
by jtersigni6
Employees Worked With
Kyle Osello
March 14, 2026
This is the second horrible experience I’ve had with the service department at BMW Mountain View, and it’s extremely disappointing. I received a call from the dealership saying I could bring my car in fo service department at BMW Mountain View, and it’s extremely disappointing. I received a call from the dealership saying I could bring my car in for free servicing and an oil top-up. I explicitly confirmed on the phone that this would be free, and they said yes. I also told them I planned to wait at the dealership, and they said the service would take about 1 to 1.5 hours, which seemed reasonable. When I arrived, the story suddenly changed. I was told it wasn’t actually free, and given a vague explanation that it was handled by “customer service” and not the service department. Instead, they immediately tried to sell me a 2-year service package, which I declined. I then asked them to simply do the oil top-up. At that point, I was told it would take more than 3 hours because it was lunchtime. When I asked for a loaner car, they said none were available. I asked to speak with a manager, and initially I was told to wait. After waiting, I was then told the manager wouldn’t arrive for quite some time, leaving no way to resolve the situation. At that point I had already wasted a couple of hours dealing with misinformation, upselling attempts, and poor communication, so I had no choice but to leave. Calling customers in with incorrect information about free service, changing the story once they arrive, and then leaving them without any resolution is extremely unprofessional. This is now the second bad experience I’ve had with this service department, and it seriously undermines trust in this dealership. More
by tushr1388
Employees Worked With
N/A
March 02, 2026
Our first time experience with BMW of Mountain View was excellent. Our Sales Rep was very knowledgeable and personable. Easy to understand and speck to. excellent. Our Sales Rep was very knowledgeable and personable. Easy to understand and speck to. More
by solemac
Employees Worked With
H. Gasparyan
