BMW of Monterey

Fantastic experience. Couldn't be happier. Michael made the entire process completely painless. This is why we are long time, return customers. Thank you very much Michael. the entire process completely painless. This is why we are long time, return customers. Thank you very much Michael. More

Our salesman was very pleasant and did not pressure us in any way to buy. We are very pleased with our new car and with our experience at the BMW dealership. any way to buy. We are very pleased with our new car and with our experience at the BMW dealership. More

Love the service and care of my 2008 BMW 335i. Chris Martinez went extra lengths to repair my front two tires. A++ customer service and care! Martinez went extra lengths to repair my front two tires. A++ customer service and care! More

The overall buying experience was great and Gary is wonderful to work with. I will buy from him again in a heart beat. My only issue is that buying my car was a 6 hour ordeal which is ridiculous. 3-4 wonderful to work with. I will buy from him again in a heart beat. My only issue is that buying my car was a 6 hour ordeal which is ridiculous. 3-4 hours was simply waiting for a tech to fix some issue with the driver seat. I'd have preferred they give me a loaner for the day, let me drive home and come back to pick my car up the next day. This in no way will influence my loyalty. Just a "for what it's worth". More

I traveled from San Francisco (3 hours each way) to buy a pre-owned car. The sales people were very helpful when I spoke to them over the phone and had the car waiting for me when I arrived. Once I got the pre-owned car. The sales people were very helpful when I spoke to them over the phone and had the car waiting for me when I arrived. Once I got there, they were incredibly easy to deal with on the price and terms. Chris, the lead salesman, even agreed to deliver some missing items (and the garage door opener I left in my trade-in car) on his day off from work. All in all, they turned what was previously a stressful and fairly miserable experience into a really good one. I would absolutely recommend them. More

I was not pleased with Gary's business handling for a few reasons. First off, I was not treated professionally. Gary is not punctual and efficient person; I had to wait in the lobby for 35 minutes, although reasons. First off, I was not treated professionally. Gary is not punctual and efficient person; I had to wait in the lobby for 35 minutes, although, we agreed to meet at a specific time to test drive a few BMW models. I felt disrespected and not valued customer at all. I was given a different impression about prioritizing his business items and about his customer service. I was very disappointment. The second reason, he asked subtle questions to gain better feeling of whether you have the money to buy lux car. I felt he was sizing me up; he also look at the way you dress from bottom to top - scanning. His energy and his questions are irrelevant for buying cars. Associating place and dress with selling cars is poor assessment tool; Furthermore, When I requested a quote about 135i, his answerer was vague and he said that my Q is very contradicting and then asked for clarification then he changed the subject and start to wrap up. 1st impression is always very important. However, Gary gave me an excellent experience during my Z4 test driving. We took high 1, 68, and then Olmsted RD. during the test drive, he demonstrated essentail knowledge about the Z4. More

Misha was helpful and informative. He was sensitive to my decision process and when I finally made the decision to purchase, he communicated the qualifying / lender needs to help me get in and out in reco my decision process and when I finally made the decision to purchase, he communicated the qualifying / lender needs to help me get in and out in record time. Plus, he had the car detailed and ready to go when I arrived to purchase. Nice work Misha! More

I have been bringing my 2006 BMW to BMW of Monterey since I bought it and felt compelled to write a review of the excellent service that is always provided by Chris Martinez. He really went out of his way to I bought it and felt compelled to write a review of the excellent service that is always provided by Chris Martinez. He really went out of his way to make sure that I got my car back on time, found that I could benefit from a discount due to a promotion they were having and took special care to ensure that I was well informed about the service done to the car. I highly recommend Chris and the service department. More

Very easy to work with! Impressive operation. Love that they let me test drive the car by myself with no added pressure. Originally came to meet Giora but he was busy so Gary ended up completing the sale. they let me test drive the car by myself with no added pressure. Originally came to meet Giora but he was busy so Gary ended up completing the sale. He was a gentleman and was very helpful from start to finish. The price for the car was a little high compared to other dealers, but they negotiated down to what I thought was more reasonable, and in the end they have a very happy buyer. I only wish they were closer to so I could take the car there to be serviced. More

Gabe did a great job of answering all my questions and helping solve a few problems during the trade-in process. Julia did a good job of explaining all of the extra packages. helping solve a few problems during the trade-in process. Julia did a good job of explaining all of the extra packages. More