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BMW of Monterey

Seaside, CA

Overview
Reviews
Vehicles
4.6
1,060 Reviews
Call Dealership (831) 920-0743
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1 Geary Plaza

Seaside, CA

93955

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Showing 1,060 reviews

June 26, 2024

I was contacted by BMW with information that my recent purchase of a Z4 had a recall for a PCV valve replacement. I contacted BMW of Monterey they made an appointment for me. I drove into the dealership More

by ALAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris in the service department.
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Jun 26, 2024 -

BMW of Monterey responded

Alan, Thank you! Chris and our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of Monterey. Sincerely Rick Lollar Service Manager

June 23, 2024

Michael Crnkovich was really knowledgeable and great to work when we purchased our leased car. he made it easy and took care of everything. BMW Monterey.has an outstanding customer service staff. More

by LaurenSpencer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Kyle, Michael "Misha" Godick, Bob Thomas, Michael Crnkovich
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Jun 24, 2024 -

BMW of Monterey responded

Here at BMW of Monterey, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, Lauren, and it was a pleasure having you at the dealership. We appreciate your review! Sincerely, Andrew Jennings General Sales Manager

June 19, 2024

John Poli could not have been more helpful and courteous in my dealings with him. A star act. More

by jackiegibbs33
Recommend Dealer
Yes
Employees Worked With
John Polli
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Jun 20, 2024 -

BMW of Monterey responded

It's fantastic to hear that we provided you with great customer service, Jackie! We truly appreciate the opportunity to do business with you. Thanks for choosing BMW of Monterey! Sincerely, Andrew Jennings General Sales Manager

June 19, 2024

No reply to my request about my new X7. On line chat is non existence. More

by rollsbent
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Amber Norton Kirk
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Jun 20, 2024 -

BMW of Monterey responded

Providing a positive experience is our top priority, and we're sorry that we potentially failed here. I do show we made multiple attempts to reach you. We'd love the opportunity to see if we can turn this situation around. If it's possible to talk about this matter one-on-one, please reach out to me directly. Thank you for your time! Sincerely, Andrew Jennings General Sales Manager

June 18, 2024

BMW of Monterey has always provided excellent customer service. They always focus on their customer's best interests in maintaining their vehicles, and at the same time making it affordable to do so. I More

by HUMPHREYS1658
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Dalit, Mike Kyle, Casey Livingstone, Joann Wilson, Amber Norton Kirk, Anna Kwon, Jamie Barrios, Edgar Garcia, Jimmy Cahill, Andrew Jennings, Richard Lollar
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Jun 18, 2024 -

BMW of Monterey responded

Thanks for sharing your thoughts about your experience with BMW of Monterey. We appreciate your business and hope to see you again soon! Sincerely Rick Lollar Service Manager

June 17, 2024

Everyone is very professional. I especially enjoy the vehicle inspection video. Vehicle is always ready on time. I appreciate that my car gets washed. More

by PRICEDAVID546
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Almieda in Service
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Jun 17, 2024 -

BMW of Monterey responded

It has been a pleasure serving you, David. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing BMW of Monterey, we look forward to having you as a valued customer for many years to come! Sincerely Rick Lollar Service Manager

June 16, 2024

Exactly what I expected, promise delivered On time! !! Great customer service! I would definitely recommend it to anyone who is interested. More

by NELLIRUBINSTEIN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael "Misha" Godick, Bob Thomas, Erdal Kenar, John Polli, Parris Yancey, Nathan Reed, Bryan Williams, Andrew Jennings, Salena Dominguez
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Jun 17, 2024 -

BMW of Monterey responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing BMW of Monterey! Sincerely, Andrew Jennings General Sales Manager

June 15, 2024

This was the best experience we have had when purchasing a vehicle. I would highly recommend. More

by JOHN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erdal Kenar
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Jun 17, 2024 -

BMW of Monterey responded

Thank you, John, for your feedback on your recent visit to BMW of Monterey. It's great to hear that we were able to assist you and that you had such a positive experience. Sincerely, Andrew Jennings General Sales Manager

June 15, 2024

Love the customer service we received here. Salena was great and Michael made the purchase process expedient and pleasant. More

by anniethatcher
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Almeida, Erdal Kenar, Michael Crnkovich, Parris Yancey, Salena Dominguez
Report | Print
Jun 17, 2024 -

BMW of Monterey responded

We are very happy to have provided you with such a positive experience, Annie! We sincerely value your business and look forward to your next visit. Sincerely, Andrew Jennings General Sales Manager

June 15, 2024

Great! Friendly and professional service, Chris Almeida bends over backwards to meet all service requests. More

by medmund4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not interact with any one else.
Report | Print
Jun 17, 2024 -

BMW of Monterey responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at BMW of Monterey to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely Rick Lollar Service Manager

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