BMW of Monterey

This was the best experience we had buying a new car. We worked with Gary Kihs. Gary is excellent - friendly, pro-active and has such detailed knowledge on the car and the entire process. From the th We worked with Gary Kihs. Gary is excellent - friendly, pro-active and has such detailed knowledge on the car and the entire process. From the the moment of the initial contact via website, to the actual day the experience was very good. Gary is a pro.. He truly understands the BMW 3 series, and gave a great overview of the car. All in all this was a very positive experience, and I recommend Gary and this dealer. Thank you. More

We have been dealing with Bob Thomas for nearly twelve years, who exemplifies the highest standards of the ultimate BMW experience, i.e., willing to go the extra mile to provide exactly what we are wanti years, who exemplifies the highest standards of the ultimate BMW experience, i.e., willing to go the extra mile to provide exactly what we are wanting for a new BMW experience. Yes, he has accomplished just that...by putting us in a new 2014 BMW x-1 (with red leather seats) sports edition and we are loving the BMW ultimate experience. More

In search for a BMW 328d xDrive Sports Wagon I contacted 5 dealers in the greater San Francisco bay area. The dealership in Fremont did not even bother to pursue my business. Gary Kihs at BMW of Monterey 5 dealers in the greater San Francisco bay area. The dealership in Fremont did not even bother to pursue my business. Gary Kihs at BMW of Monterey on the other hand was extremely proactive to win me as a customer. He made sure I understood all the options and features, provided supporting documentation and most of all worked hard to quote me a price that was unmatched by the remaining 2 BMW dealerships. [BMW of San Jose had the attitude take it or leave it at MSRP while BMW of Mountain View was more active and initially had the best 1st offer.] As the 328 Diesel seems to be a car BMW intends to be sold in the US only to lower fleet consumption none of the dealers had a car on order or available for test drives. Luckily I had had a chance to rent the wagon in Europe so the test drive was not an issue. However, a purchase from a local dealership meant that the car needed to be custom ordered, a process that can take quite some time as the car needs to be manufactured in Germany and shipped to the west coast. Gary worked some magic securing a production slot within a couple of days of my order. Ultimately the car arrived 10 days sooner than anticipated based on typical BMW lead times. When picking up the car Gary was flexible as to my schedule and the process was very streamlined and pleasant. Throughout the entire interaction, Gary did not try to sell me something I did not need nor want, he suggested a few options, but when I declined he did not press me. To summarize, my experience with BMW of Monterey, and Gary Kihs as the sales person was hassle free and very pleasant as far as buying a car is concerned. More

This is our second purchase from BMW of Monterey and Bob Thomas has been excellent to work with in each case. I work in the Bay Area so went to various dealerships there recently when I was getting ready to Thomas has been excellent to work with in each case. I work in the Bay Area so went to various dealerships there recently when I was getting ready to order my 428i. They each made it clear this new model would be sold at MSRP or higher and I didn't feel any of them were working at all to win my business. BMW of Monterey was ready to make a deal and kept me informed the entire time as to where my car was and when to expect its arrival. In short, this is an easy, fair, and even fun dealership to work with. More

I feel they could have done a better job detailing the car. I think they could have done some of the little things i.e. Loose grill. Bob was very pleasant to deal with. car. I think they could have done some of the little things i.e. Loose grill. Bob was very pleasant to deal with. More

This was a great new car shopping experience. I had a good idea of desired features, and Gary helped me put together a great car order. The car was delivered on time and exceeds expectations. Now delig good idea of desired features, and Gary helped me put together a great car order. The car was delivered on time and exceeds expectations. Now delighted with the new car, and still smiling after driving. More

We ordered a 2014 BMW X5 from BMW of Monterey. Bob Thomas was friendly, efficient and was very willing to change our order when we decided on a different color. The car came in a timely fashion and Bo Thomas was friendly, efficient and was very willing to change our order when we decided on a different color. The car came in a timely fashion and Bob was kind to show us the features we were not aware of. Our trade in of our 2003 BMW X5 went smoothly and we were happy with the overall transaction. We would highly recommend BMW of Monterey and Bob Thomas. Most of all we love the car. More

Our second purchase of a car from BMW of Monterey was as, if not more pleasurable as the first time. As expected, everyone we ran into greeted us kindly, accommodated our needs, and very sincerely guided us if not more pleasurable as the first time. As expected, everyone we ran into greeted us kindly, accommodated our needs, and very sincerely guided us every step of the way in buying our 2014 BMW X3. Our sales advisor Mr. Bob Thomas and all others involved have quite simply allowed us to get an exceptional vehicle we are happy with, and experience the hospitality and friendliness at their dealership. Sincerely, Paul and Jo Ann Magpusao More

Very nice friendly and helpful , made this transaction very easy for me as I live in Vegas , they picked me up and left the dealership open for me .. I will defiantly recommend to my family and friend very easy for me as I live in Vegas , they picked me up and left the dealership open for me .. I will defiantly recommend to my family and friends . You guys are awesome . More

Bob Thomas, our salesman, was warm and friendly as well as extremely knowledgeable, patient and experienced. He worked to find the perfect deal for us, and we could not be more pleased with our purchase. as extremely knowledgeable, patient and experienced. He worked to find the perfect deal for us, and we could not be more pleased with our purchase. More