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BMW of Monterey

Seaside, CA

4.6
1,060 Reviews

1 Geary Plaza

Seaside, CA

93955

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Showing 1,060 reviews

July 17, 2024

Mike did a phenomenal job! He was attentive and his communications were exceptional! He did a great job with follow through. More

by BILL.RHODES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
Jul 17, 2024 -

BMW of Monterey responded

Bill, Thanks for sharing about your experience with BMW of Monterey. Mike and our team appreciate your business and hope to see you again soon! Sincerely Rick Lollar Service Manager

July 16, 2024

My service representative, Mike, is aways incredibly pleasant and responsve. He is a credit to your organization More

by JIM@GILBERTNET.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle, Edgar Garcia, Richard Lollar
Jul 17, 2024 -

BMW of Monterey responded

Thank you, Jim, for choosing BMW of Monterey. Your feedback and rating mean a lot to us. We're glad Mike was able to help, and we hope to see you again! Sincerely Rick Lollar Service Manager

July 12, 2024

Sales person, Erdal, was terrific. Best and easiest auto purchase experience I have ever had. Complications of buying a car out of state have been difficult to stomach. We purchased More

by JOHNPOD
Recommend Dealer
Yes
Employees Worked With
Erdal Kenar
Jul 14, 2024 -

BMW of Monterey responded

John, It's great to hear that Erdal and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing BMW of Monterey! Sincerely Rick Lollar Service Manager

July 11, 2024

The Service Dept acts like a bunch of used car salesmen trying to sell you service upgrades, I just want to take my car in to get the service needed, stop overselling More

by MHUDSON4127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Kyle
Jul 14, 2024 -

BMW of Monterey responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Sincerely Rick Lollar Service Manager

July 10, 2024

Great service and super friendly staff. Nice show room and comfortable if you have to wait for your car More

by jlschristian1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle, Edgar Garcia, Richard Lollar
Jul 10, 2024 -

BMW of Monterey responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing BMW of Monterey. We look forward to having you as one of our valued customers for many more years to come! Sincerely Rick Lollar Service Manager

July 10, 2024

Helpful and timely , vey courteous . Always suggested timely maintenance decisions that prevent future problems Michael More

by MCLARKNPG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
Jul 10, 2024 -

BMW of Monterey responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sincerely Rick Lollar Service Manager

July 10, 2024

Very responsive and professional. Like the dealership assumes responsibility for arranging transportation as needed. Amenities consistent with the cost of the services provided. More

by CPICCUTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
Jul 10, 2024 -

BMW of Monterey responded

Thanks for sharing your thoughts about your experience with BMW of Monterey. We appreciate your business and hope to see you again soon! Sincerely Rick Lollar Service Manager

July 09, 2024

John Polli in sales and the service team have always been helpful and provided great customer service. More

by rb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Polli
Jul 09, 2024 -

BMW of Monterey responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with John and our team, and we look forward to working with you again. Sincerely Rick Lollar Service Manager

July 01, 2024

Reception and check=in is top notch. The service team took very good care of my car.. The explanation of charges was thorough. More

by igetletters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
Jul 02, 2024 -

BMW of Monterey responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sincerely Rick Lollar Service Manager

June 30, 2024

Always treated like a ViP. Fantastic service department! No complaints! Thanks for being awesome! See you next time 😎 More

by jillmartin5298
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
Jul 01, 2024 -

BMW of Monterey responded

Thank you, Jill! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of Monterey. Sincerely Rick Lollar Service Manager

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