BMW of Monterey

Happy with service Mike Kyle our service advisor is great and he explains things clearly and answers questions. Very professional and very pleasant to deal with. I also Mike Kyle our service advisor is great and he explains things clearly and answers questions. Very professional and very pleasant to deal with. I also like that they wash my car More

Fantastic Customer Service I brought my car here after the "red triangle of death" came on. Not knowing what it meant, I went straight to the dealership where they told me it w I brought my car here after the "red triangle of death" came on. Not knowing what it meant, I went straight to the dealership where they told me it was time for service and set me up with an appt. It was easy, no stress and I even scheduled a loaner car. Not only did they wash my car while I was making the appt., because they just happen to have time, they washed it inside and out when after the service. The staff at BMW of Monterey are awesome, all of them!! More

Stress free. Each time I have brought my car in, the staff of BMW have treated me as family. We have talked about cars, children, and vacations. This eases the str Each time I have brought my car in, the staff of BMW have treated me as family. We have talked about cars, children, and vacations. This eases the stress the client has about their car. The loaner cars are clean and well taken care of. I look forward to many more happy years with my car as well as the staff. The only complaint is that when it's the wife bringing in the car and not the husband, the note should go to the person bringing in the auto. This is a level of frustration that is most unpleasant. More

Service Very professional staff easy to deal with mike Kyle did an excellent job and I would definitely recommend this dealership and mike kyle thank you Very professional staff easy to deal with mike Kyle did an excellent job and I would definitely recommend this dealership and mike kyle thank you More

My car had a part issue that they had no control over Monterey BMW made sure I had a Loaner vehicle throughout the duration of my car being out of commission. Mike service adviser Mike Kyle and service Monterey BMW made sure I had a Loaner vehicle throughout the duration of my car being out of commission. Mike service adviser Mike Kyle and service manager Randy were very attentive and did their best to keep me updated and provided me extremely good customer service. More

Great dealership, Great Service Department Very personable, caring, and knowledgeable BMW dealership. Highly recommended! I bought the car from Gary Kihs a year ago and he was great to work w Very personable, caring, and knowledgeable BMW dealership. Highly recommended! I bought the car from Gary Kihs a year ago and he was great to work with, my first service was this past week and Mike Kyle and his team were outstanding! More

Service of my 2001 BMW 325 CI The service from Mike was great and very helpfull and I realy apperciated the use of the new 328 loaner car for the rest of my weekend. My car perfor The service from Mike was great and very helpfull and I realy apperciated the use of the new 328 loaner car for the rest of my weekend. My car performed great on the way back home to southern califomria (Irvine). More

Fabulous service ! I purchased a new X1 with a trade in ~ Michael was so helpful with this transaction! I highly recommend using Michael for any of you car purchases! t I purchased a new X1 with a trade in ~ Michael was so helpful with this transaction! I highly recommend using Michael for any of you car purchases! thank you! More

Great All my expectations were met. Timely service and great personal attention from the service representative. Car returned in a timely fashion. Nothing e All my expectations were met. Timely service and great personal attention from the service representative. Car returned in a timely fashion. Nothing else needs to be said. More

Great Service! I Bought a used Audi at this dealership. Hector and Devon were great! Even the Audi dealership said their 'used car' inspection was very thorough. I Bought a used Audi at this dealership. Hector and Devon were great! Even the Audi dealership said their 'used car' inspection was very thorough. More