BMW of Monterey

BMW of Monterey Is the best. I've bought two cars from Bob Thomas and I'd buy many more. He's the ultimate professional and the entire staff couldn't be more knowledg Is the best. I've bought two cars from Bob Thomas and I'd buy many more. He's the ultimate professional and the entire staff couldn't be more knowledgable or friendly. More

Complete daenon set up. Joe and the service team were great! I will ways buy and tell the thousands of people i meet weekly thru work and social events of my experience at Monterey BMW the perfect driving machin I will ways buy and tell the thousands of people i meet weekly thru work and social events of my experience at Monterey BMW the perfect driving machine! More

This is the Service I expected when I bought a Certified BMW I purchased a Certified BMW with <13,000 miles because I didn't want to worry about it. I'm incredibly busy and I'd assumed the reputation of excellen I purchased a Certified BMW with <13,000 miles because I didn't want to worry about it. I'm incredibly busy and I'd assumed the reputation of excellence would extend to the Service Dept. I had a bad experience at a different dealership. Joe Campo at Monterey BMW proved me right though; he explained everything I wanted to know in terms I understood and is why I would definitely recommend Monterey BMW! More

On time, polite, knowledgable, competent Chris Almeida did a great job getting my car serviced. He's a competent guy. In a competitive business you need good people and Chris is excellent. Chris Almeida did a great job getting my car serviced. He's a competent guy. In a competitive business you need good people and Chris is excellent. More

Great Customer Service For Years! I've been dealing with Mike Kyle for years at BMW of Monterey. His professionalism and knowledge base is exceptional. I would strongly recommend thi I've been dealing with Mike Kyle for years at BMW of Monterey. His professionalism and knowledge base is exceptional. I would strongly recommend this service center. Besides Mike there Kat, who happily always manages to find a loaner car! More

Great Service, Kenny is amazing! This was truly an exceptional experience. Making an appointment for an oil change my service engine soon light popped on. I was so worried, my car is This was truly an exceptional experience. Making an appointment for an oil change my service engine soon light popped on. I was so worried, my car is newer and I just purchased it at San Diego Bmw. Taking it to another dealership made me unsure. I can not believe how great of an experience I had. was outstanding, was expecting a huge bill. I have owned several BMW's the prices are usually steep for lights on, especially engine. I was overjoyed with the appraisal price, lower than expected. Later that same day my car was ready, everything fixed and even extra stuff. I couldn't even believe the cost came to 50% less than appraised. I am loving this BMW service center, they brightened my day/weekend and made me happy I moved up here. Thank you so much for the work you do. And Kenny, was absolutely wonderful. He reassured me right away and did some voodoo magic, I will never get my car serviced anywhere else. More

Great service experience Mike was extremely helpful and friendly - he fit me in before my appointment so I could get to work on time and gave me an accurate assessment of when Mike was extremely helpful and friendly - he fit me in before my appointment so I could get to work on time and gave me an accurate assessment of when he thought my car would be ready for pickup. Such a refreshing experience compared to other dealership I've been to for service in the South Bay. More

Encore service I went in for my encore service. It didn't take long, Erdal answered my questions about the car, and it came back clean and with a $50 gas card. Per I went in for my encore service. It didn't take long, Erdal answered my questions about the car, and it came back clean and with a $50 gas card. Perfect! More

Phil and Devon were exceptional I purchased a used 2008 BMW M5 from Phil (Salesperson). Phil made the experience very stress free, and involved Devon (Sales Manager) early on in the I purchased a used 2008 BMW M5 from Phil (Salesperson). Phil made the experience very stress free, and involved Devon (Sales Manager) early on in the process to confirm that the car would meet my high expectations. I will be back for my next purchase and future Service requirements. More

good follow-through Thank you, Paul G, for the good follow-through! My back window is perfect now. Thank you for your attentiveness and professionalism to my conce Thank you, Paul G, for the good follow-through! My back window is perfect now. Thank you for your attentiveness and professionalism to my concerns. Lisa More