BMW of Monterey

airbag exchange Replacement of the airbag took just a few hours. The shuttle drivers were friendly and delivered me quickly to Pacific Grove and then picked me up Replacement of the airbag took just a few hours. The shuttle drivers were friendly and delivered me quickly to Pacific Grove and then picked me up again. More

Service Had to leave my X5 overnight to fix an issue with its cold start. The service was quick, courteous, and the loaner vehicle was excellent. Had to leave my X5 overnight to fix an issue with its cold start. The service was quick, courteous, and the loaner vehicle was excellent. More

The best customer service! I can't imagine the customer service being any better! Friendly, patient and completely reliable service from start to finish. I highly recommend Mike I can't imagine the customer service being any better! Friendly, patient and completely reliable service from start to finish. I highly recommend Mike and the service department. More

Superior service Drove across Kansas my BMW emblem on the hood blew off. I thought that I could replace it myself after I bought it at the dealer. But I could not th Drove across Kansas my BMW emblem on the hood blew off. I thought that I could replace it myself after I bought it at the dealer. But I could not the dealer put it on the car at no charge. That is truly superior service. More

Kenny was amazing, he made my experience top notch. I had a great experience at BMW with Kenny. He was extremely polite, fast, helpful, and so on. He made things extremely easy, and straightforward. He I had a great experience at BMW with Kenny. He was extremely polite, fast, helpful, and so on. He made things extremely easy, and straightforward. He was nice, friendly, More

Installation of bew battery for my 2006 750i I live in Foster City, CA and my BMW dealer is Peter Pan BMW in Burlingame. On a 3-day trip to Carmel area I got defective battery messages. Not wan I live in Foster City, CA and my BMW dealer is Peter Pan BMW in Burlingame. On a 3-day trip to Carmel area I got defective battery messages. Not wanting to risk problems on return trip to SF BaY Area I searched on Google a BMW dealer, and found BMW of Monterey. I called and was advised to bring the car in and that new battery will be installed that afternoon. . I received excellent service, includingg a shuttle to the Hyatt Highlands hotel, where I had a meeting at 2:30 pm. Thanks to the shuttle service, I did not miss the meeting. The shuttle came back for us, and the car was ready, also having received safety and tire pressure checks, as well as outside wash and inside cleaning. Everybody was very courteous and helpful. I was very pleased with this experience, and would highly recommend the dealership to anybody. I would also highly commend the shuttle diver for his courtesy and excellent service, I don't remember his name.'' Richard Kulesza More

Jennifer was great Great deal, great sales/leading team. I appreciated that they made this process at quick and convenient as possible. They were professional, kind and Great deal, great sales/leading team. I appreciated that they made this process at quick and convenient as possible. They were professional, kind and personable. More

Great Sales Person I saw the car I wanted on the internet, called and talked to Erdal Kenar. He told me it was still available and had it ready to test drive when I arr I saw the car I wanted on the internet, called and talked to Erdal Kenar. He told me it was still available and had it ready to test drive when I arrived. He handled everything very efficiently and was very understanding of all of my questions. More

great customer service when mistakes were made Mistakes happen in any business, but when staff exhibits personal responsibility to resolve issues for things out of their control, no blaming or excu Mistakes happen in any business, but when staff exhibits personal responsibility to resolve issues for things out of their control, no blaming or excuses, just making things right, that's how you build relationships. More

Regular Service Mike did his best to get me in and out as quickly as possible. When the internet went down causing delay with processing the service request and loan Mike did his best to get me in and out as quickly as possible. When the internet went down causing delay with processing the service request and loaner car , he bent over backwards and hand wrote the entire order to get me back on the road as soon as possible, That is service! More