BMW of Monterey

Replace Drivers Airbag and Service Engine Soon light BMW of Monterey always does outstanding maintenance and repair work, and this visit was just that. The driver's airbag was replaced and the source of BMW of Monterey always does outstanding maintenance and repair work, and this visit was just that. The driver's airbag was replaced and the source of the Service Engine Soon light was a torn intake boot, which was replaced. More

Great service! Scheduled maintenance appointment: efficient online scheduling, easy drop-off and pick-up, up-to-date text alerts, dealing with Christopher was a comp Scheduled maintenance appointment: efficient online scheduling, easy drop-off and pick-up, up-to-date text alerts, dealing with Christopher was a complete delight...overall great service! More

Oil service Mike helped us check in for our oil service then he called us when it was ready to pick up before the promised time. We really appreciated his call, i Mike helped us check in for our oil service then he called us when it was ready to pick up before the promised time. We really appreciated his call, it freed up the rest of our day. More

Squirrel Dammage I had to have my car towed in due to engine damage from a squirrel. The car was repaired in 1 day and additional safety items were brought to my atten I had to have my car towed in due to engine damage from a squirrel. The car was repaired in 1 day and additional safety items were brought to my attention. I wished they would have had a loaner car, but they assisted me in obtaining a rental car at a good rate. Joe was very prompt and courteous when returning calls. More

Bad Car, Bad Service Horrible. Bought a 2011 328i. Was told car would be ready for pick up at 4pm. Was there at 4 (on my lunch break) and car wasnt detailed yet. Told me t Horrible. Bought a 2011 328i. Was told car would be ready for pick up at 4pm. Was there at 4 (on my lunch break) and car wasnt detailed yet. Told me they would call and rescedule (as i had to leave) they never did. Less than 2 months later the car dies on the freeway leaving me stranded. xxx BMW. Not the experience i expected. More

airbag exchange Replacement of the airbag took just a few hours. The shuttle drivers were friendly and delivered me quickly to Pacific Grove and then picked me up Replacement of the airbag took just a few hours. The shuttle drivers were friendly and delivered me quickly to Pacific Grove and then picked me up again. More

Service Had to leave my X5 overnight to fix an issue with its cold start. The service was quick, courteous, and the loaner vehicle was excellent. Had to leave my X5 overnight to fix an issue with its cold start. The service was quick, courteous, and the loaner vehicle was excellent. More

The best customer service! I can't imagine the customer service being any better! Friendly, patient and completely reliable service from start to finish. I highly recommend Mike I can't imagine the customer service being any better! Friendly, patient and completely reliable service from start to finish. I highly recommend Mike and the service department. More

Superior service Drove across Kansas my BMW emblem on the hood blew off. I thought that I could replace it myself after I bought it at the dealer. But I could not th Drove across Kansas my BMW emblem on the hood blew off. I thought that I could replace it myself after I bought it at the dealer. But I could not the dealer put it on the car at no charge. That is truly superior service. More

Kenny was amazing, he made my experience top notch. I had a great experience at BMW with Kenny. He was extremely polite, fast, helpful, and so on. He made things extremely easy, and straightforward. He I had a great experience at BMW with Kenny. He was extremely polite, fast, helpful, and so on. He made things extremely easy, and straightforward. He was nice, friendly, More