BMW of Monterey | Page 71

Very good. We have been doing business with you for many many years and we have always been pleased with your service. You sound insecure asking for all this as We have been doing business with you for many many years and we have always been pleased with your service. You sound insecure asking for all this assurance...but we give it to you. More

Did 2 things at dealership and received excellent service on Both, car serviced and done early which was good. Thanks, Kenny. Also test drove a 440 with Edward and was impressed with the attention to my needs,a Both, car serviced and done early which was good. Thanks, Kenny. Also test drove a 440 with Edward and was impressed with the attention to my needs,and wants More

excellent customer service The dealership has excellent customer service. Mike Kyle is always friendly and helpful. Vehicle is always clean and returned when promised. Would con The dealership has excellent customer service. Mike Kyle is always friendly and helpful. Vehicle is always clean and returned when promised. Would consider a purchase down the line. More

Went in for a Test Drive and Drove out with a X3 We had been thinking about a newer certified used car and had seen the vehicle we purchased on the dealer's website. We were showed other cars for com We had been thinking about a newer certified used car and had seen the vehicle we purchased on the dealer's website. We were showed other cars for comparison and given plenty of time to consider the options. There was no pressure. Lots of product information. Part of our decision in purchasing the car was the dealership. We purchase our company trucks in San Jose because we really like the dealer. We felt the same about Monterey BMW. Their entire team was professional. By this I mean efficient, respectful, knowlegable and poliet. Our salesperson John was attentive but gave us the space to talk/decide. That was important to us. We would highly recommend John to anyone thinking about a BMW. More

It was like a conversation between the family member. This professional was very friendlier and sincere to the customer. He did his best to be professional and to address the customer's needs. This is the This professional was very friendlier and sincere to the customer. He did his best to be professional and to address the customer's needs. This is the very person I want to talk or share the concerns, if any. More

Another great purchase! I walked away smiling from ear to ear with my new to me car! I've work with Misha many times before, and very happy with his professionalism and atten I walked away smiling from ear to ear with my new to me car! I've work with Misha many times before, and very happy with his professionalism and attentiveness. Great guy! More

Service required Buying the car through Gary was long but fun and personal . He was always consistent in his attention and help and committed to getting the job done. Buying the car through Gary was long but fun and personal . He was always consistent in his attention and help and committed to getting the job done. Joe is always considerate and committed. Stephanie is a good source for understanding the car's computer and willing to help! More

Helpfull and very friendly people I gave them them 5 stars because they were honest and friendly. Explained in detail what were the options for me about buying a used car. I gave them them 5 stars because they were honest and friendly. Explained in detail what were the options for me about buying a used car. More

Made more than good on the purchase price agreed to After negotiating a purchase price out the door with the salesperson and sales manager, I agreed to purchase a 2014 Ford F-150 pickup. I was first tak After negotiating a purchase price out the door with the salesperson and sales manager, I agreed to purchase a 2014 Ford F-150 pickup. I was first taken to my vehicle and allowed to clear it out. Then I was taken into the finance manager's office to sign numerous documents the last of which was the document which reflected the actual purchase price. Turned out the amount was more than $200 above what I had agreed to. When the discrepancy was pointed out it was explained that the salesman and sales manager had made an error in calculating the licensing fee. The following day I was contacted by the salesman at which time I told him what had occurred. I was thereafter contacted by the sales manager who assured me I would be receiving a check for the difference. That conversation was on August 15, 2016. Within two weeks I received a check for $465 which meant I actually paid Less than I had agreed to. More

Replace Drivers Airbag and Service Engine Soon light BMW of Monterey always does outstanding maintenance and repair work, and this visit was just that. The driver's airbag was replaced and the source of BMW of Monterey always does outstanding maintenance and repair work, and this visit was just that. The driver's airbag was replaced and the source of the Service Engine Soon light was a torn intake boot, which was replaced. More