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BMW of Monterey

Seaside, CA

Overview
Reviews
Vehicles
4.6
1,060 Reviews
Call Dealership (831) 920-0743
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1 Geary Plaza

Seaside, CA

93955

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Showing 1,060 reviews

August 29, 2024

Great people, great service, and a video by the technician. They’re as proud of my car as I am. More

by KEN@KWRATTEN.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle, Edgar Garcia, Richard Lollar
Report | Print
Aug 29, 2024 -

BMW of Monterey responded

Thanks, Ken, for sharing your thoughts about your experience with BMW of Monterey. We appreciate your business and hope to see you again soon! Sincerely Rick Lollar Service Manager

August 29, 2024

Erdal is the best! My family even drive from SF Bay Area to buy their car! More

by yvettew
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erdal Kenar, Michael Crnkovich
Report | Print
Aug 29, 2024 -

BMW of Monterey responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Erdal! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Sincerely, Andrew Jennings General Sales Manager

August 17, 2024

Said repair of a failed braking system on my leased vehicle wasn't covered under warranty. More

by mark
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
don't remember
Report | Print
Aug 20, 2024 -

BMW of Monterey responded

Providing a positive experience is our top priority, Mark, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Sincerely Rick Lollar Service Manager

August 04, 2024

I worked with John Polli and was so happy with his knowledge of the BMW C3 he sold me. The car was immaculate and he was so helpful and professional, let me make the decision and was patient and not p More

by cindy.compean
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Crnkovich, John Polli
Report | Print
Aug 05, 2024 -

BMW of Monterey responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Cindy, and it's great to hear about your excellent experience here at BMW of Monterey. Sincerely, Andrew Jennings General Sales Manager

August 01, 2024

Quick and smooth. The reception was nice and efficient. The work was professional and clean. More

by ivaneng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle, Edgar Garcia, Richard Lollar
Report | Print
Aug 02, 2024 -

BMW of Monterey responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sincerely Rick Lollar Service Manager

July 31, 2024

Great service and the work was done correctly and timely. I look forward to bringing my car back More

by PCORIHUELA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
Report | Print
Jul 31, 2024 -

BMW of Monterey responded

Thank you for your kind words! We're thrilled to hear that you received great service and that the work was done to your satisfaction. We look forward to welcoming you back to BMW of Monterey for your next visit. Safe travels until then! Sincerely, Rick Lollar - Service Manager

July 31, 2024

My BWM consultant was great and communicated with me in a timely manner. Using a car service was quick an and easy. More

by SPENCERLLOYD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Garcia
Report | Print
Jul 31, 2024 -

BMW of Monterey responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with your BMW consultant and that the car service was quick and easy for you. At BMW of Monterey, we strive to provide excellent customer service, and it's fantastic to know that we met your expectations. We look forward to seeing you again soon! Sincerely, Rick Lollar - Service Manager

July 27, 2024

John Polli was amazing! I used to completely dread having to talk to any car sales reps. John changed that! He was professional, friendly, extremely patient and never snarky More

by Mojukwu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph and Oscar get 5 points as well. , Michael Crnkovich, John Polli, Andrew Jennings
Report | Print
Jul 28, 2024 -

BMW of Monterey responded

Thanks for your feedback on your recent visit to BMW of Monterey. It's great to hear that John was able to assist you and that you had such a positive experience. Sincerely, Andrew Jennings General Sales Manager

July 27, 2024

In the past, we received excellent service from BMW of Monterey, but during our last visit, communication was lacking. When we arrived at our scheduled time, we had to wait quite a bit for our service age More

by LIZANNEWISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name.
Report | Print
Jul 28, 2024 -

BMW of Monterey responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Sincerely Rick Lollar Service Manager

July 22, 2024

John Polli helped to get me set up with a car and he did an amazing job. Very nice, thorough, and knowledgeable. I would absolutely recommend him to anyone I know that is looking for a car! More

by NoahKimbrell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Polli
Report | Print
Jul 22, 2024 -

BMW of Monterey responded

Thank you, Noah, for choosing BMW of Monterey. Your feedback and rating mean a lot to us. We're glad we could help, and we hope to see you again! Sincerely, Andrew Jennings General Sales Manager

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