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BMW of Monterey

Seaside, CA

Overview
Reviews
4.6
1,066 Reviews
Call Dealership (831) 920-0743
View Awards

1 Geary Plaza

Seaside, CA

93955

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Showing 1,066 reviews

September 03, 2024

Videos are a really good idea. Lyft service to collect or return me home have proved very useful. Work always done well. More

by N.PARRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
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Sep 03, 2024 -

BMW of Monterey responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing BMW of Monterey. We look forward to having you as one of our valued customers for many more years to come! Sincerely Rick Lollar Service Manager

September 02, 2024

The staff is always professional, friendly and goes out of their way to be as helpful as possible. More

by katherine.page
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
chris in service
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Sep 03, 2024 -

BMW of Monterey responded

Katherine, We are very happy to hear Chris and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sincerely Rick Lollar Service Manager

September 01, 2024

Great service, efficient, love the videos. Uber service or loaner cars are great. Work is done in timely manner. More

by LEAVYGALVIN
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Almeida 5 star, Amber Norton Kirk
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Sep 03, 2024 -

BMW of Monterey responded

Galvin, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chris, Amber, and our team met your expectations. Thank you for choosing BMW of Monterey, we look forward to having you as a valued customer for many years to come! Sincerely Rick Lollar Service Manager

September 01, 2024

What a wonderful dealership. All employees were very friendly, helpful and polite. Will continue to use this dealership. Thank you for such wonderful service. More

by CNJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Xavier Woods, Amber Norton Kirk, Edgar Garcia
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Sep 01, 2024 -

BMW of Monterey responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing BMW of Monterey! Sincerely Rick Lollar Service Manager

August 31, 2024

This is a very nice dealer ship with a great service dept . My appointment was made and car was serviced right on time. More

by joegorgulho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Almeida , Nathan Reed
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Sep 01, 2024 -

BMW of Monterey responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Joe, and we are thrilled that you found your experience with us here at BMW of Monterey to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely Rick Lollar Service Manager

August 31, 2024

Everyone I spoke with on the phone and in person was professional and respectful. I also appreciate how responsive they were. More

by LEONPITTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
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Sep 01, 2024 -

BMW of Monterey responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Leon, for choosing BMW of Monterey! Sincerely Rick Lollar Service Manager

August 29, 2024

Great people, great service, and a video by the technician. They’re as proud of my car as I am. More

by KEN@KWRATTEN.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle, Edgar Garcia, Richard Lollar
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Aug 29, 2024 -

BMW of Monterey responded

Thanks, Ken, for sharing your thoughts about your experience with BMW of Monterey. We appreciate your business and hope to see you again soon! Sincerely Rick Lollar Service Manager

August 29, 2024

Erdal is the best! My family even drive from SF Bay Area to buy their car! More

by yvettew
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erdal Kenar, Michael Crnkovich
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Aug 29, 2024 -

BMW of Monterey responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Erdal! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Sincerely, Andrew Jennings General Sales Manager

August 17, 2024

Said repair of a failed braking system on my leased vehicle wasn't covered under warranty. More

by mark
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
don't remember
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Aug 20, 2024 -

BMW of Monterey responded

Providing a positive experience is our top priority, Mark, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Sincerely Rick Lollar Service Manager

August 04, 2024

I worked with John Polli and was so happy with his knowledge of the BMW C3 he sold me. The car was immaculate and he was so helpful and professional, let me make the decision and was patient and not p More

by cindy.compean
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Crnkovich, John Polli
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Aug 05, 2024 -

BMW of Monterey responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Cindy, and it's great to hear about your excellent experience here at BMW of Monterey. Sincerely, Andrew Jennings General Sales Manager

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