BMW of Monterey

Erdal was great. Found the car we wanted, handled it professionally and delivered everything he promised. Thank you. ps: Finance department needs to train on how to Found the car we wanted, handled it professionally and delivered everything he promised. Thank you. ps: Finance department needs to train on how to control "no back-end sale anxiety" and "anger management". More

Working with John John helped me buy my first BMW. He was patient, understanding, and a great listener. He is the ideal salesman to work with - very knowledgeable about John helped me buy my first BMW. He was patient, understanding, and a great listener. He is the ideal salesman to work with - very knowledgeable about his craft, and makes his clients feel comfortable. As the client, you always feel like your needs come first when working with John. The rest of the BMW crew is fantastic as well- I've gotten to know many of their staff members - Misty in finance, Joe in service, Paul and Devon in management. Everyone is very helpful whenever I need something, and John is my go-to guy. More

John Is awesome! John is a great salesman. He is attentive, kind, and you can tell he really loves helping his clients find the right car for their needs. I recommend John is a great salesman. He is attentive, kind, and you can tell he really loves helping his clients find the right car for their needs. I recommend John at BMW to anyone looking to buy a car! More

Great service in sales and parts My husband and I had a wonderful experience purchasing our BMW i3 the staff is very knowledgeable and very helpful we were unable to get child care fo My husband and I had a wonderful experience purchasing our BMW i3 the staff is very knowledgeable and very helpful we were unable to get child care for our two small children and they were very helpful in keeping them occupied while we completed our transaction we are now BMW converts for life. John and Parris helped us in sales, I recommend both highly. More

Great Dealership and Excellent Sales Person John was an excellent sales person and worked very hard to make the right deal happen for me. I found the car I was looking for on the Internet and he John was an excellent sales person and worked very hard to make the right deal happen for me. I found the car I was looking for on the Internet and he worked with my wife and myself mostly over the phone as I live more than 60 miles away. Most dealerships and sales people will just not do that. I got the vehicle I wanted and couldn't be happier about it. It's the first time I have been happy about buying a car when it was all done. I will come back to see John when it's time for another vehicle. More

Great Quality and Service JP! The team was great! John Polli was knowledgeable and available even after hours to answer any questions. Worked to meet our schedule and budget! Thank The team was great! John Polli was knowledgeable and available even after hours to answer any questions. Worked to meet our schedule and budget! Thanks! More

"Second to None" - Rob S. Chris and Anna: Whatever the task, you guys always find a way to get it done right the first time. When it comes to customer service, your personal Chris and Anna: Whatever the task, you guys always find a way to get it done right the first time. When it comes to customer service, your personal commitment to quality service is obvious in everything you both do. Thanks for all your extra efforts. Your dedication to customer satisfaction is "Second to None". Great job! More

Always a great experience! The service advisors are all so friendly and helpful. Kenny Lampton goes above and beyond with each of his clients and makes you feel valued as a cust The service advisors are all so friendly and helpful. Kenny Lampton goes above and beyond with each of his clients and makes you feel valued as a customer. He communicates status updates and throughout your visit and makes you feel as though any issue is easily resolved. I will never go anywhere else with my car. Everyone who works here is great! More

Timely As ever, BMW of Monterey provided great service. Joe was exceptionally professional. He called as soon as the car was ready. It was cleaned, spic an As ever, BMW of Monterey provided great service. Joe was exceptionally professional. He called as soon as the car was ready. It was cleaned, spic and span, and ready to roll. P.S. Love the coffee machine! More

SUPERB Five star for Joh Polli. He was very professional, courteous, and knowledgeable. Best customer service all around. This was our 2nd time around comi Five star for Joh Polli. He was very professional, courteous, and knowledgeable. Best customer service all around. This was our 2nd time around coming back to this dealership and of course John was our main contact person. All the staff were also welcoming and professional. More