BMW of Monterey

I cringe when my car needs a service Dismissive Not a service to rely on when in need Each time I come, I have to argue myself to have my car serviced. My car was bucking on a Saturda Dismissive Not a service to rely on when in need Each time I come, I have to argue myself to have my car serviced. My car was bucking on a Saturday, chatted and texted and was told to come on Monday. I came on Monday morning. I was told to leave the car and there is no loaner available. I have to work in the afternoon in Concord. I just hope my car would make it to Concord and then have it serviced there. If I get into an accident, I am surely taking a legal action against this BMW Service Department. I am sure I am not going back here. I bought 2 cars from this dealership (BMWZ4 and an X1). I am sure I will not buy no cars from this dealership because their service department totally sucks. More

Professional and caring I have just moved from Monterey, CA to Oceanside, CA. I purchased my BMW Z3 Roadster in Monterey. I assumed that all BMW Dealerships gave the same e I have just moved from Monterey, CA to Oceanside, CA. I purchased my BMW Z3 Roadster in Monterey. I assumed that all BMW Dealerships gave the same exquisite attention to it's customers as Monterey. I was SHOCKED to move to North San Diego and receive such poor service, and to be spoken to and dealt with in such a poor manner by the BMW Dealership in Vista!! I am spoiled be the wonderful way I was treated in Monterey..... like a Queen! A special thank you to Paul Giovino, Mike Crnkovich, and Christopher Almeida, who always took such good care of me. Only now, can I appreciate the attention and impeccable service that I received from you My very special thank you goes to Paul Giovino, who personally took care of a problem that I encountered here at the Vista BMW. You, Paul, are the reason your dealership is such a smooth sailing ship! Now that is what I call "taking care" a BMW owner! BMW of Monterey treats their owners the way an owner of a high end car owner should be treated....FABULOUSLY! Thank you for the care that you gave me. More

5 star John has been extremely helpful and knowledgeable, we will definitely use him again in the future. Thanks for all you help and advice John. Cheers!! John has been extremely helpful and knowledgeable, we will definitely use him again in the future. Thanks for all you help and advice John. Cheers!! More

John is the best I love working with John Polli at BMW Monterey. He always does a great job understanding what I'm looking for and showing me the best options on cars I love working with John Polli at BMW Monterey. He always does a great job understanding what I'm looking for and showing me the best options on cars I acquire. More

John Polli Salesman, John Polli treated us with fairness and respect. He answered a lot of our questions and gave us a plenty of feedback. Be sure to ask for hi Salesman, John Polli treated us with fairness and respect. He answered a lot of our questions and gave us a plenty of feedback. Be sure to ask for him. More

Knowledge and Styke When shopping for a new BMW, I wanted a sales person who knew both the mechanics behind the car as well as one who understood my style. The salesman, When shopping for a new BMW, I wanted a sales person who knew both the mechanics behind the car as well as one who understood my style. The salesman, John Polli knew both. He was passionate about cars and understood what’s i was looking for. Great Jobs! More

Erdal was great. Found the car we wanted, handled it professionally and delivered everything he promised. Thank you. ps: Finance department needs to train on how to Found the car we wanted, handled it professionally and delivered everything he promised. Thank you. ps: Finance department needs to train on how to control "no back-end sale anxiety" and "anger management". More

Working with John John helped me buy my first BMW. He was patient, understanding, and a great listener. He is the ideal salesman to work with - very knowledgeable about John helped me buy my first BMW. He was patient, understanding, and a great listener. He is the ideal salesman to work with - very knowledgeable about his craft, and makes his clients feel comfortable. As the client, you always feel like your needs come first when working with John. The rest of the BMW crew is fantastic as well- I've gotten to know many of their staff members - Misty in finance, Joe in service, Paul and Devon in management. Everyone is very helpful whenever I need something, and John is my go-to guy. More

John Is awesome! John is a great salesman. He is attentive, kind, and you can tell he really loves helping his clients find the right car for their needs. I recommend John is a great salesman. He is attentive, kind, and you can tell he really loves helping his clients find the right car for their needs. I recommend John at BMW to anyone looking to buy a car! More

Great service in sales and parts My husband and I had a wonderful experience purchasing our BMW i3 the staff is very knowledgeable and very helpful we were unable to get child care fo My husband and I had a wonderful experience purchasing our BMW i3 the staff is very knowledgeable and very helpful we were unable to get child care for our two small children and they were very helpful in keeping them occupied while we completed our transaction we are now BMW converts for life. John and Parris helped us in sales, I recommend both highly. More