BMW of Monterey | Page 65

Great service Every time i have issues with my BMW. I always choose to see Mike Kyle in the service department. He is always friendly and keeps my car running at to Every time i have issues with my BMW. I always choose to see Mike Kyle in the service department. He is always friendly and keeps my car running at top notch performance. More

A pleasure to do business with This is the third BMW we’ve ordered from Bob and he continues to give us exceptional service. He’s pleasant, listens to our needs & wants, and makes s This is the third BMW we’ve ordered from Bob and he continues to give us exceptional service. He’s pleasant, listens to our needs & wants, and makes suggestions to help us fine tune what options we’d like to have in our new vehicle. Bob’s dealership is a little out of the way for us but Stevens Creek BMW has not been able to hold a candle to the excellent service Bob has given us. More

John and the dealership pleasure to work with John helped get me into my new 530i. Saw a lease special on the car and liked it. He was very efficient and easy to work with didn’t pressure or rush John helped get me into my new 530i. Saw a lease special on the car and liked it. He was very efficient and easy to work with didn’t pressure or rush things at all. Highly recommend this dealership. More

Synthetic oil service on a Dodge Ram 2017 First time to this dealer to use my synthetic oil change service. Purchased truck at a Dodge Ram dealer Lithia dealership in Northern California and First time to this dealer to use my synthetic oil change service. Purchased truck at a Dodge Ram dealer Lithia dealership in Northern California and this is the closest service center to where I live. Signed on to their website, requested a time on a Saturday for an oil change. Very easy and they followed up with calls to confirm date and time. Once I arrived at the service center, the customer service folks were energetic, friendly and quickly had me out the door as my wife and I walked to a few nearby places to shop. Quick turn around and great service. More

Super friendly! John and Misty went above and beyond to make sure I got the BMW if my dreams! It was no hassle and they even stayed 2 hours after the lot closed just John and Misty went above and beyond to make sure I got the BMW if my dreams! It was no hassle and they even stayed 2 hours after the lot closed just to finish paperwork. Thank you both so much! More

Effortless and Enjoyable This was my first time purchasing a car and John made the whole process super easy. I never felt pressured or felt like I was being into making a deal This was my first time purchasing a car and John made the whole process super easy. I never felt pressured or felt like I was being into making a deal that I didn’t want. More

X5 oil + spark plug service Kenny was our advisor and he did an outstanding job to get us our vehicle back and on top of everything he pointed me on to a coupon for my service wh Kenny was our advisor and he did an outstanding job to get us our vehicle back and on top of everything he pointed me on to a coupon for my service which always is appreciated More

Loaner Service Rep “Anna” was very welcoming ,kind, full of positive energy ,and a bubbly personality. Offered me coffe,went over the Rental agreement thoroughly and han “Anna” was very welcoming ,kind, full of positive energy ,and a bubbly personality. Offered me coffe,went over the Rental agreement thoroughly and handed the keys over with a smile. I brought my vehicle in for a SAFETY RECALL “BLOWER MOTOR WIRING” always treat a customer equally and kind whether they bring a vehicle in at NO PAID COST or pay... again Anna is a genuine person. More

Amazing service from a professional staff I had an appointment two weeks out to change out my tires, but over the weekend I hit a nail. I gave Kenny a call and left a voice mail. He called me I had an appointment two weeks out to change out my tires, but over the weekend I hit a nail. I gave Kenny a call and left a voice mail. He called me back and said he'd squeeze me in at any time. Turns out they're going to do everything today that was planned for the appointment. The cherry on top is that Anna hooked me up with a loaner so I could get back to work. More

efficient, professional, personalized, competent service Joe was friendly and thorough in discerning what our expectations were for the service of our BMW. He texted me while the vehicle was being serviced t Joe was friendly and thorough in discerning what our expectations were for the service of our BMW. He texted me while the vehicle was being serviced to provide a website for updates or questions I may have had. Anna provided excellent hands on care in making sure we had a vehicle exactly like ours to use while our car was being serviced. Joe had estimated a time the car would be ready and he was right on the mark. The service team were efficient and completed the job in a timely fashion. The car was washed and cleaned inside and out. The total experience was professional and pleasurable. Thanks . More