BMW of Monterey

Service. Mike my service representative on my M4, goes above and beyond the call. I went for a brake change and he didn’t just do that he encompasses everythin Mike my service representative on my M4, goes above and beyond the call. I went for a brake change and he didn’t just do that he encompasses everything else that was needed. And even did my service while it was there as the parts were arriving. Amazing service from him 5stars. More

One Happy Lady :) Such a pleasure to work with John. Once I was considering the purchase he calls Devon in to discuss pricing. I had my daughter with me and she wanted Such a pleasure to work with John. Once I was considering the purchase he calls Devon in to discuss pricing. I had my daughter with me and she wanted me to get the car just because of how great John and Devon were to work with. Misty rounded off the experience for us. What a great lady. Thank you to all of you. More

VERY POOR SERVICE DEPARTMENT A ROUTINE SERVICE TOOK 3 DAYS. THE CAR WAS RELEASED WITH THE “SERVICE DUE” LIGHT ON. THE SALESPERSON WHO DELIVERED THE CAR NOTICED THAT IT HAD NOT B A ROUTINE SERVICE TOOK 3 DAYS. THE CAR WAS RELEASED WITH THE “SERVICE DUE” LIGHT ON. THE SALESPERSON WHO DELIVERED THE CAR NOTICED THAT IT HAD NOT BEEN RESET AND RETURNED TO THE DEALERSHIP. APPARENTLY THAT HAD BEEN MISSED BY THE MECHANIC AND SERVICE MANAGER. A PART HAD TO BE ORDERED DELAYING THE RETURN ANOTHER 2 DAYS. I WAS INFORMED THAT THE CAR WAS READY, BUT WHEN I WENT TO PICK IT UP THE CAR COULD NOT BE FOUND. MY SALESPERSON “FOUND” THE CAR IN THE DETAIL DEPARTMENT. I RECEIVED IT WITHOUT THE “DETAIL, A $14.95 VALUE.” IT IS ALSO OF NOTE, AND CONSISTENT WITH THE POOR SERVICE, THAT ONE OF THE WINDSHIELD WIPER JETS NOW POINTS DOWN AND DOES NOT SPRAY THE WINDOW. THIS IS A MINOR ISSUE, BUT CONSISTENT WITH THE POOR LEVEL OF SERVICE. THIS IS A GOOD DEALERSHIP, ALTHOUGH NOT NEARLY AS GOOD AS IT WAS BEFORE LITHIA TOOK IT OVER. IF I DID NOT APPRECIATE THE CAR AND, MORESO, MY SALESPERSON, MICHAEL GODICK, I WOULD BE DONE WITH LITHIA BMW More

New tires and wheel alignment I was treated with the most courteous, efficient and caring attitude that I have come to expect from Kenny Lampton. He has always made me feel like my I was treated with the most courteous, efficient and caring attitude that I have come to expect from Kenny Lampton. He has always made me feel like my car's care is important to the dealership and to him. In almost six years since I bought my first car, I have never left the dealership with unanswered concerns. I have also experienced the most courteous attitude from the attendants, cashiers to the lady (I don't remember the name) that processes the loaner vehicles. More

Went for oil service Chris Almeida went out of his way to show his expertise and took excellent care of me while my vehicle was in service. Would recommend Chris to any cu Chris Almeida went out of his way to show his expertise and took excellent care of me while my vehicle was in service. Would recommend Chris to any customer coming to this dealership for service makes it very enjoyable. More

Excellent Experience John understood exactly what I was looking for and worked hard to deliver. He is professional and provides the kind of customer experience BMW is kno John understood exactly what I was looking for and worked hard to deliver. He is professional and provides the kind of customer experience BMW is known for. Thanks! More

Bmw Monterey I got what I wanted in a 30 minutes. Great customer service, they really take care of you. I would recomend it to anyone. Also they answer all your qu I got what I wanted in a 30 minutes. Great customer service, they really take care of you. I would recomend it to anyone. Also they answer all your questions even after you already have the car you bought for awhile. More

RECALL My vehicle had the PCV Valve Heater Recall and the work was performed efficiently! My vehicle was washed too. Great service from Joe and Javier. Th My vehicle had the PCV Valve Heater Recall and the work was performed efficiently! My vehicle was washed too. Great service from Joe and Javier. Thank you!! More

Adventures with Bob Thomas at BMW of Monterey WOW! I never expected this to be so informative and fun! My son and I went into the dealership to purchase his first car (used). The experience was gr WOW! I never expected this to be so informative and fun! My son and I went into the dealership to purchase his first car (used). The experience was great. Honestly, there were several cars that fit the bill of not being too pricey, but solid and safe with great safety features to keep my son safe. And buying a certified car was the best choice ever! Hummm... I think MY next car will be a BMW from BMW of Monterey! Thank you, Bob Thomas! More

Great as always Regular annual service. Got me in and on my way quickly. I showed up early to pick up car and everyone was completely accommodating and organized m Regular annual service. Got me in and on my way quickly. I showed up early to pick up car and everyone was completely accommodating and organized my paperwork and got me back on the road. More