BMW of Monterey

Great first experience! As a first time buyer, John made the process really easy and was super friendly. He helped me find the perfect car for me and answered all my question As a first time buyer, John made the process really easy and was super friendly. He helped me find the perfect car for me and answered all my questions and concerns. I would definitely recommend going to John if you’re in Monterey and looking for a new car! More

Scheduled oil change Excellent customer service - efficient and friendly, they all make you feel at home. Buying cars form that dealership and then bringing them for servi Excellent customer service - efficient and friendly, they all make you feel at home. Buying cars form that dealership and then bringing them for service is always an extremely pleasant experience first and foremost because of the people you deal with. And the quality of the service, of course. More

Outstanding Customer Service Joseph Campo gave me Outstanding Customer Service Support and Satisfaction I would definitely recommend him and work with him in the future he's a goo Joseph Campo gave me Outstanding Customer Service Support and Satisfaction I would definitely recommend him and work with him in the future he's a good man . More

First time at this Dealer Had service done on my X5 and Mike was very courteous and professional, it's always nice to deal with people who care about what they do, it was a ple Had service done on my X5 and Mike was very courteous and professional, it's always nice to deal with people who care about what they do, it was a pleasure and I will use them for future business. Frank More

Vehicle service Joe took good care of us as he always does. The vehicle was ready on time and clean and all the work was completed.8 Joe took good care of us as he always does. The vehicle was ready on time and clean and all the work was completed.8 More

A fun experience John was a pleasure to work with. I found a pre-owned BMW online and he helped me get a great deal. In addition, the transaction was easy and fast. I John was a pleasure to work with. I found a pre-owned BMW online and he helped me get a great deal. In addition, the transaction was easy and fast. I would describe the experience in two words stress free. I plan on buying another car from John at BMW of Monterey in the near future. More

Service. Mike my service representative on my M4, goes above and beyond the call. I went for a brake change and he didn’t just do that he encompasses everythin Mike my service representative on my M4, goes above and beyond the call. I went for a brake change and he didn’t just do that he encompasses everything else that was needed. And even did my service while it was there as the parts were arriving. Amazing service from him 5stars. More

One Happy Lady :) Such a pleasure to work with John. Once I was considering the purchase he calls Devon in to discuss pricing. I had my daughter with me and she wanted Such a pleasure to work with John. Once I was considering the purchase he calls Devon in to discuss pricing. I had my daughter with me and she wanted me to get the car just because of how great John and Devon were to work with. Misty rounded off the experience for us. What a great lady. Thank you to all of you. More

VERY POOR SERVICE DEPARTMENT A ROUTINE SERVICE TOOK 3 DAYS. THE CAR WAS RELEASED WITH THE “SERVICE DUE” LIGHT ON. THE SALESPERSON WHO DELIVERED THE CAR NOTICED THAT IT HAD NOT B A ROUTINE SERVICE TOOK 3 DAYS. THE CAR WAS RELEASED WITH THE “SERVICE DUE” LIGHT ON. THE SALESPERSON WHO DELIVERED THE CAR NOTICED THAT IT HAD NOT BEEN RESET AND RETURNED TO THE DEALERSHIP. APPARENTLY THAT HAD BEEN MISSED BY THE MECHANIC AND SERVICE MANAGER. A PART HAD TO BE ORDERED DELAYING THE RETURN ANOTHER 2 DAYS. I WAS INFORMED THAT THE CAR WAS READY, BUT WHEN I WENT TO PICK IT UP THE CAR COULD NOT BE FOUND. MY SALESPERSON “FOUND” THE CAR IN THE DETAIL DEPARTMENT. I RECEIVED IT WITHOUT THE “DETAIL, A $14.95 VALUE.” IT IS ALSO OF NOTE, AND CONSISTENT WITH THE POOR SERVICE, THAT ONE OF THE WINDSHIELD WIPER JETS NOW POINTS DOWN AND DOES NOT SPRAY THE WINDOW. THIS IS A MINOR ISSUE, BUT CONSISTENT WITH THE POOR LEVEL OF SERVICE. THIS IS A GOOD DEALERSHIP, ALTHOUGH NOT NEARLY AS GOOD AS IT WAS BEFORE LITHIA TOOK IT OVER. IF I DID NOT APPRECIATE THE CAR AND, MORESO, MY SALESPERSON, MICHAEL GODICK, I WOULD BE DONE WITH LITHIA BMW More

New tires and wheel alignment I was treated with the most courteous, efficient and caring attitude that I have come to expect from Kenny Lampton. He has always made me feel like my I was treated with the most courteous, efficient and caring attitude that I have come to expect from Kenny Lampton. He has always made me feel like my car's care is important to the dealership and to him. In almost six years since I bought my first car, I have never left the dealership with unanswered concerns. I have also experienced the most courteous attitude from the attendants, cashiers to the lady (I don't remember the name) that processes the loaner vehicles. More