BMW of Monterey

Comfort and ease Working with John and BMW of Monterey was a great experience. John’s personality is easy-going and he was extremely kind. There were no high pressur Working with John and BMW of Monterey was a great experience. John’s personality is easy-going and he was extremely kind. There were no high pressure sales tactics used and he was straight-forward and not pushy. This actually made me want to work with him all the more. I will definitely recommend him and give him my future business. Thank you John! More

Regular servicing of my 2016 BMW 328d As usual, Chris Almeida had us covered. He provided us with a new BMW 3X as a loaner car while servicing was performed. Chris had to order an air fi As usual, Chris Almeida had us covered. He provided us with a new BMW 3X as a loaner car while servicing was performed. Chris had to order an air filter--so that involved a 2-day service experience, but that was no problem. Chris also kept us updated by frequent text messages--so we knew what our status was at all times. More

First Annual Service Oil Change and inspection, cleaning. Understand the confusion in temporary quarters while dealership is under construction. I look forward to going Oil Change and inspection, cleaning. Understand the confusion in temporary quarters while dealership is under construction. I look forward to going back in the new facility. More

Friendly people who help you get the car you want I found a used Porsche online at BMW of Monterey and clicked the button to ask if it was still available. Ray Kausin got back to me almost instantly. I found a used Porsche online at BMW of Monterey and clicked the button to ask if it was still available. Ray Kausin got back to me almost instantly. That same day, he stayed late at work for an hour and a half solely to guide me through the process of obtaining documents in order to secure a loan. Their preferred lender approved of my request for a $25,000 auto loan even though my only previous auto loan had been only $4,000. Ray was friendly and knowledgeable throughout the entire process and went beyond reasonable expectations to provide great customer service. BMW of Monterey cares about their customers and is on your side. More

Easy to do business with! Bob and Misha did great job making the transaction easy and following up on issues that needed to be resolved. I would highly recommend them! Bob and Misha did great job making the transaction easy and following up on issues that needed to be resolved. I would highly recommend them! More

Great experience! This is my first service experience with BMW of Monterey and it went really well. They serviced my car, found an issue that I didnt even know was the This is my first service experience with BMW of Monterey and it went really well. They serviced my car, found an issue that I didnt even know was there and repaired it. They even washed it! I appreciated the experience I had. More

Always Excellent! We just leased our 4th BMW from BMW of Monterey. Our leasing consultant is Michael Goddick. He is excellent to work with. Professional, knowledgeable We just leased our 4th BMW from BMW of Monterey. Our leasing consultant is Michael Goddick. He is excellent to work with. Professional, knowledgeable and provides great service every time. Joe Campo is our service agent and is very helpful and knowledgeable also. The entire staff is supportive and provides a hassle free ownership experience. This dealership provides the luxury service that you come to expect from owning a BMW. More

No Pressure / Knowledgeable / Great Experience Had the fortunate experience to have Ray Kausin as my Internet Client Advisor. From the beginning of our inquiry to our driving away with a new car, Had the fortunate experience to have Ray Kausin as my Internet Client Advisor. From the beginning of our inquiry to our driving away with a new car, Ray was with us the whole way. He promptly met me at our 11 o'clock appointment and provided all answers to my questions throughout the following transaction. Was unobtrusive during our test drive and in fact, happy he was with us (how many times have you said that on your test drives)? I also wish to mention that Michael Crnkovic, Finance Manager, ran us through the paperwork in quick succession. I also liked that he handed us a thumb drive with all the paperwork signed and sealed rather than a binder full of papers - nice touch. As we negotiated the deal, none of this bringing in the GM, or closer to apply pressure. I've walked out of dealerships in the past for these shenanigans. Bottom-line, would recommend BMW of Monterey for your next car negotiation. More

Great Purchase Experience I am quite satisfied with my purchase experience. The staff was friendly and knowledgeable. The car that I purchased was exactly in accordance with my I am quite satisfied with my purchase experience. The staff was friendly and knowledgeable. The car that I purchased was exactly in accordance with my specifications. More

BMW Monterey is a class act. The sales people and the encore representative are all very knowledgeable and professional. When we decided to own a BMW the process was efficient an The sales people and the encore representative are all very knowledgeable and professional. When we decided to own a BMW the process was efficient and clear. The dealership is currently under major construction, which is a nuisance, but don't let that stop you from owning the ultimate driving machine! More