BMW of Monterey

Good service from service manager Chris. Chris kept me well informed while I was waiting. I have no other comments. The temp lounge was adequate but restrooms were quite a distance away. Chris kept me well informed while I was waiting. I have no other comments. The temp lounge was adequate but restrooms were quite a distance away. More

Pleasant It is always nice to walk into the service center. They are always willing to listen to concerns, the person who handles the loaner vehicles always gr It is always nice to walk into the service center. They are always willing to listen to concerns, the person who handles the loaner vehicles always greets me warmly when I enter, and the women at the front desk always make me feel welcomed and is a great ending to the experience. The service attendants are busy so I don't always feel as comfortable, but every time I receive my vehicle after maintenance; it feels like a brand new car again every time. I have no real complaint and can't imagine working with a better BMW dealership. More

Disappointing The dealership itself seems fine, however, dealing with Gary Kihs was not. He has no integrity. I did not end up getting a vehicle at this dealershi The dealership itself seems fine, however, dealing with Gary Kihs was not. He has no integrity. I did not end up getting a vehicle at this dealership due to him alone. I’m not upset about that fact; just disappointed in personnel like this that feed into the sleazy car salesman stereotype. More

Flat tire replacement The service adviser Joseph Campo was so kind and helpful. He helped me to resume my trip that was interrupted due to wheel damage. Thanks a lot Joe. The service adviser Joseph Campo was so kind and helpful. He helped me to resume my trip that was interrupted due to wheel damage. Thanks a lot Joe. More

All went well Service on time joe campo was a pleasure to help with items needing attention service completed on time. Waiting room clean and staff offered coffee Service on time joe campo was a pleasure to help with items needing attention service completed on time. Waiting room clean and staff offered coffee More

Jeremy expeditiously took care of my problem. I had engine light come on and would not drive past 40 miles, also had to get to the airport early morning. He took my car in and got it fixed. It was I had engine light come on and would not drive past 40 miles, also had to get to the airport early morning. He took my car in and got it fixed. It was hassle free and informative. More

Great service Mike Kyle is always professional in getting my service appointment scheduled. The work was completed in a timely manner and car was clean when I picke Mike Kyle is always professional in getting my service appointment scheduled. The work was completed in a timely manner and car was clean when I picked it up. Highly recommended. More

Bew Purchase Dear Ray, This letter serves to express my sincere appreciation for the outstanding sales service you provided to me. Although this was my first exp Dear Ray, This letter serves to express my sincere appreciation for the outstanding sales service you provided to me. Although this was my first experience purchasing a vehicle at your dealership, it is because of your exceptional service and attention to detail that will bring me back as a repeat customer. Your professionalism was first class and it is without hesitation that I will recommend you to others. Thank you again for all the help. I love my new car. Sincerely, Gordon Ringer More

On time service I waited while my car was being serviced. It was ready, vacuumed and washed in 2 hours as Kenny estimated. This is very important to me. I waited while my car was being serviced. It was ready, vacuumed and washed in 2 hours as Kenny estimated. This is very important to me. More