BMW of Monterey
Seaside, CA
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BMW Girl My service was great! Thank you Joe and Javier for the wonderful service!! Thankful my vehicle was completed the same day. I can’t wait to see the My service was great! Thank you Joe and Javier for the wonderful service!! Thankful my vehicle was completed the same day. I can’t wait to see the new BMW facility...... so far it’s looking good!! More
Great sales experience! Erdal was great! Very friendly, patient and very knowledgeable. It was worth the hours drive to get there. Thank you for the excellent sales experie Erdal was great! Very friendly, patient and very knowledgeable. It was worth the hours drive to get there. Thank you for the excellent sales experience. I highly recommend Erdal Kenar. More
Bought myself a new car! It was time to upgrade to a new BMW after driving a 2003 325i for over 15 years! John Poli helped me dial in the perfect upgrade vehicle. He was a g It was time to upgrade to a new BMW after driving a 2003 325i for over 15 years! John Poli helped me dial in the perfect upgrade vehicle. He was a great salesman...knowledgable, courteous, and thorough. I love my new car, and look forward to continuing my relationship with the MY BMW dealership. More
Thorough and sincere effort to fix a mechanical problem My bmw retractable hardtop convertible has a problem with top reliability. Chris Almeida and his team, along with bmw North America, have been all ove My bmw retractable hardtop convertible has a problem with top reliability. Chris Almeida and his team, along with bmw North America, have been all over this issue with a tenacious effort to fix this problem. I’m very impressed with their thoroughness and attention to detail. Also, Chris is a good communicator and kept me abreast of their progress. This is a well run operation that gives me confidence. My compliments to the GM, Paul Giovino. More
Great service Service Dept and staff members very friend and professional. Provided drinks and snacks in the waiting room. Complementary car wash. Car was ready whe Service Dept and staff members very friend and professional. Provided drinks and snacks in the waiting room. Complementary car wash. Car was ready when promised. More
Good service from service manager Chris. Chris kept me well informed while I was waiting. I have no other comments. The temp lounge was adequate but restrooms were quite a distance away. Chris kept me well informed while I was waiting. I have no other comments. The temp lounge was adequate but restrooms were quite a distance away. More
Disappointing The dealership itself seems fine, however, dealing with Gary Kihs was not. He has no integrity. I did not end up getting a vehicle at this dealershi The dealership itself seems fine, however, dealing with Gary Kihs was not. He has no integrity. I did not end up getting a vehicle at this dealership due to him alone. I’m not upset about that fact; just disappointed in personnel like this that feed into the sleazy car salesman stereotype. More
Pleasant It is always nice to walk into the service center. They are always willing to listen to concerns, the person who handles the loaner vehicles always gr It is always nice to walk into the service center. They are always willing to listen to concerns, the person who handles the loaner vehicles always greets me warmly when I enter, and the women at the front desk always make me feel welcomed and is a great ending to the experience. The service attendants are busy so I don't always feel as comfortable, but every time I receive my vehicle after maintenance; it feels like a brand new car again every time. I have no real complaint and can't imagine working with a better BMW dealership. More
Flat tire replacement The service adviser Joseph Campo was so kind and helpful. He helped me to resume my trip that was interrupted due to wheel damage. Thanks a lot Joe. The service adviser Joseph Campo was so kind and helpful. He helped me to resume my trip that was interrupted due to wheel damage. Thanks a lot Joe. More
All went well Service on time joe campo was a pleasure to help with items needing attention service completed on time. Waiting room clean and staff offered coffee Service on time joe campo was a pleasure to help with items needing attention service completed on time. Waiting room clean and staff offered coffee More