BMW of Monterey

Great service Kenny was very helpful. They got me in right away, he kept me updated and my car is just like new. He also reminded me of any fixes the car might need Kenny was very helpful. They got me in right away, he kept me updated and my car is just like new. He also reminded me of any fixes the car might need coming up. Thanks! More

Great service It’s always a great time taking my car for service Chris Alameida is always the guy to go always there to help and great car advice overall I am very It’s always a great time taking my car for service Chris Alameida is always the guy to go always there to help and great car advice overall I am very satisfied with BMW of Monterey More

Smog Certificate Very easy to make an appointment by telephone. Service advisor was efficient, and the smog check was completed while I waited in the new waiting room. Very easy to make an appointment by telephone. Service advisor was efficient, and the smog check was completed while I waited in the new waiting room. And, the vehicle was washed before being returned to me. A good experience. More

Great service, love our service advisor Mike Kyle We love our advisor Mike Kyle and his attention to our requests and needs. He always tries to accommodate our schedule since we live a fair distance a We love our advisor Mike Kyle and his attention to our requests and needs. He always tries to accommodate our schedule since we live a fair distance away and is very reasonable, open and honest, and does not insult our intelligence when discussing any issues. No BS from Mike, that is what we appreciate the most, I guess. More

Facility remodel I find the service reception and waiting area cold and inviting compared to the previous layout. Personnel are warm and friendly, facility is not. I I find the service reception and waiting area cold and inviting compared to the previous layout. Personnel are warm and friendly, facility is not. I am not associated I find the newly remodeled facility to be cold and us inviting compared to the prior facility. The staff, however, offset this to some degree with their courteous and efficient approach. More

Service X3 The new BMW serice area looks very modern, and very customer oriented. Mike at the service department treated us very GOOD ALL AROUND, as usual. The new BMW serice area looks very modern, and very customer oriented. Mike at the service department treated us very GOOD ALL AROUND, as usual. More

You’ve got a great team! Since we first leased, then bought, our 2004 325i, we have always had the best service from all the team at BMW Monterey. Joe is always professional Since we first leased, then bought, our 2004 325i, we have always had the best service from all the team at BMW Monterey. Joe is always professional as are our technicians, parts department personnel, and every one we deal with. Keep up the good work! More

Great work! I had 4 tires and an alignment put on my vehicle. The service was good as always from Joe and Javier. Thank you Mike Hayworth in Parts Dept. for ord I had 4 tires and an alignment put on my vehicle. The service was good as always from Joe and Javier. Thank you Mike Hayworth in Parts Dept. for ordering my tires. I can feel the difference on the new tires and my car feels like The Ultimate Driving Machine again!! More

Five Stars! I've leased two cars from BMW of Monterey and today I was in a jam because of a service issue, out of town. ANNA, is always professional and so helpfu I've leased two cars from BMW of Monterey and today I was in a jam because of a service issue, out of town. ANNA, is always professional and so helpful! She helped me talk to the Monterey manager and resolved the issue with the out of town service shop in just ONE day. Thank you BMW Monterey for your great customer service. Wish there were more like you around! More

My service agent is professional, quick and trustworthy Your new building is beautiful but not appropriate for your service representatives nor customers. Their desks are much too small for their needed Your new building is beautiful but not appropriate for your service representatives nor customers. Their desks are much too small for their needed equipment—phone, paperswork etc. Plus, for the waiting customer there is no chair etc by their service agent. There is wasted space in the middle of the sales room Your building design is not for the service customers but focused on the sales team. Please remodel. More