BMW of Monterey

impersonal and dishonest Most impersonal dealership I’ve ever dealt in 50 years of auto service. I regret buying a car from you and dread service. My prior dealership treate Most impersonal dealership I’ve ever dealt in 50 years of auto service. I regret buying a car from you and dread service. My prior dealership treated me as a loyal friend. I bought a new car from them and thereafter my service rep knew me by first name and was on top of details about my car. My experience with your dealership is once you get the car sale closed there’s no need for trustworthy personal service. Big disappointment. I took my prior BMW to you for service for 5 years, experience was better then. Big change after I bought a car from you. Makes no sense. After the purchase a part failed under warranty and I was accused of causing the failure and not being truthful in my presentation. The service rep and I carefully examined the conditions around the failed part and found nothing unusual, just the failed part. He said he’d have the shop look at it and advise. 30 minutes later I was told the problem was caused by a “collision” with scuff marks and a scratch around the failed part as proof of collision. The service rep and I were dumbfounded when we saw the paint damage that appeared after the shop inspection. He could not explain what had happened but offered to talk it over with the shop. He returned to tell me a decision was made to replace the part. I’m 100% certain someone in your dealership sabotaged my car to make it appear I had caused the problem. Shameful. It took me almost an hour to rub out the paint damaged in your shop. No one took responsibility for this and I assume the service rep facilitated a face saving solution. Too inconvenient to drive to San Jose for service or I’d never return to your dealership. More

Excellent service As always Joe Campo took good care of my X5; he treated it as if he was the owner. Nice touch with replacing the shuttle service with LYFT, much mor As always Joe Campo took good care of my X5; he treated it as if he was the owner. Nice touch with replacing the shuttle service with LYFT, much more efficient and faster for those of us with busy schedules. The vacuum and wash could have been a little better, there were water streaks and spots left on the windshield. More

Joe is number one in my book Thank you Joe! Great tune up & service. I'll see ya soon to replace my front breaks. I'll always bring my car back to you because your fair & honest. Thank you Joe! Great tune up & service. I'll see ya soon to replace my front breaks. I'll always bring my car back to you because your fair & honest. More

didnt tell the truth they replaced battery as advertised although longer than estimate and I asked if they checked fluid levels they said yes. when I got home my coolant l they replaced battery as advertised although longer than estimate and I asked if they checked fluid levels they said yes. when I got home my coolant light went off and required additional fluid. There is no leak. More

Customer Service 5 star reviews for the customer service at Monterey BMW. Anna in the service department was amazing. I had called the parts department regarding a def 5 star reviews for the customer service at Monterey BMW. Anna in the service department was amazing. I had called the parts department regarding a defective electric charger, and they said to come in to exchange it. I drove an hour from my home, and when I got there the parts department told me I had to go through the service department with an appointment. I didn't really want to drive all the way home and come back another day for an appointment, when Anna recognized me from previous visits to the dealership and immediately came to my rescue. Anna said she would take care of it and she did. Bob Thomas, in the sales department also remembered me, and assisted as well, He knew immediately what was needed. They got the service technicians to check out the device and then replaced it. While I was waiting, Anna offered me water and a health bar to get me through the lunch hour wait. She was more than kind, totally efficient and gracious to be sure I was comfortable while I waited. What meant so much to me was that they both remembered me by name and were more than willing to interrupt what they were doing to assist me. You can't find that kind of customer respect and service very often at a car dealership. I am more than grateful to them both. More

New 440i I am very happy with my experience at BMW Monterey. It was very refreshing to have a sales person that is as enthusiastic about the cars as I am, whi I am very happy with my experience at BMW Monterey. It was very refreshing to have a sales person that is as enthusiastic about the cars as I am, which is a big deal to me. Nathan was able to answer all of my specific questions, and fill me in with all the information that I wasn't aware of. It became quickly apparent that I was not able to afford the car that I came in for, but Nathan was able to quickly suggest a car that not only met my requirements, but also my budget. The test drive did not feel rushed, and we took a route that really allowed me to get a feel for the car. They were flexible with my trade in, which was very much appreciated. I walk out of the dealership very excited about my new car, and feeling like I can reach out to them at any time for any reason. More

Love my new X3 Dealership run by true professionals. Nice to see now days. Great service and large selection of cars. will definitely be back for my next cars. Dealership run by true professionals. Nice to see now days. Great service and large selection of cars. will definitely be back for my next cars. More

Service Everything was done well to my complete satisfaction. Car was given to me clean and everyone there at the dealership was a pleasure to see and work w Everything was done well to my complete satisfaction. Car was given to me clean and everyone there at the dealership was a pleasure to see and work with. More

My Service Advisor Rocks! (Joe Campo) A perfectly fit-for-the-job BMW service advisor. He shows patience with my many questions and has great follow-up skills. Thank you Joe Campo! A perfectly fit-for-the-job BMW service advisor. He shows patience with my many questions and has great follow-up skills. Thank you Joe Campo! More

Great Service! I was provided with great service from Chris Almeida! The price was just right. Nick and Don did a good job on the services on my vehicle. Thank yo I was provided with great service from Chris Almeida! The price was just right. Nick and Don did a good job on the services on my vehicle. Thank you! More